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+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
Greetings from Dell,
Regret to hear about this issue with your Dell System. Let us help you to resolve the problem.
As per your post, the primary issue is with overheating. Overheating is generally caused when the vents are choked with lint or dust. The system can also overheat incase it is used on a soft surface where the vents get blocked. Please try cleaning your vents with a soft brush or try blowing out the dust from the fan.
In certain cases, a bios update may be required for regulating the system fan speed. Please visit our website www.support.dell.com and find the bios update for your PC by entering your service tag.
You may check the BIOS version by pressing F2 at Dell logo. It is also possible to run a self-diagnostic on the system to check for any hardware issues. This can be done by the diagnostic test which is accessed by pressing F12 at Dell logo. If a hardware failure is found, an error code will be returned. This will also help in further identifying the source of the failure.
Regards
Dell_Gautam_H
Dell Social Media Responder