Dell Inspiron Battery — undelivered battery

akl13

from Kolkata, West Bengal

Jul 17, 2012

Address: East Singhbhum, Jharkhand

As per the two quotations dated on[protected]KMM21542333V64358L0KM) & ( KMM21542785V65380L0KM) sales executive Bhakti Direct number[protected] Ext Number : 13075 ...i had deposited rs 5600/- at icici bank in the current a/c of devraj computers (p) ltd and sent the scan copy of the deposit slip on the same mail [protected]@dell.com and give the promise that i would get the battery within 4-5 working days but after the 15 days they are not able to answer my query as they are transferrring calls to sales dept to dispatch dept where Mr Rahul is also not able to answer the consignment status and rather giving me information about my consignment they are telling me sir you leave the consignment and i will deliver the battery at the place you are moving.After sending so many email they are not answering my mails.
So dell post purchase service is very frustrating not 2 suggest any1 to purchase dell laptops.

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Comments

riddhika Jain

from Mumbai, Maharashtra

Sep 29, 2010

Dell Inspiron Battery — Battery is not delivered yet in spite of the payment made in January 2010

I am Riddhika Jain. My service Tag no. is 8XNYR1S. I have ordered a 9 cell battery for my dell inpiron 1420 model on 21st Jan, 2010 and haven't received it yet. I have ordered it on dell official no. and paid through my credit card. I haven't given any ISO no. I had talked to the dell concerned authorities on friday, i.e. 09/04/2010,and he asked me to mail. I have mailed and complained to the concerned person 4 times but still got no response. I am also attahing the HSBC credit card statement of the payment made.
Please look into the matter as soon as possible.

yours Sincerely,
Riddhika Jain

DELLVIJJI

from Mumbai, Maharashtra

Feb 12, 2011

Hello Riddhika,
this is very much possible with Dell .

Please let me know if the issue is closed or else mail me for a sure solution

Vijay BHaskar
[protected]

Dell India Customer Care

Jul 25, 2012

Verified Support

Hi,

Greetings from Dell,

Please accept our apologizes for any inconvenience faced. We would require some details from you in order to get this issue resolved and the battery delivered at the earliest. Pease reply back to the post on a private message with your system service tag and contact details along with the preferred time of contact. We would recommend you do not post your private information on the public forum. Your privacy is important to us.

Thanks & Regards
Dell_Gautam_H
Dell Social Media Responder