Dell - Laptop — Cheating

Address: Alappuzha, Kerala

Hi,

I am sorry if am too rude in this matter. I bought a laptop last December and i5 laptop with windows 7 home basic os and my service tag is dddrq1. It had an issue of overheating and showing blue screen error regarding the heating. Soon i consulted a Dell Service center and said the issue and they asked me to leave the laptop there and also asked me backup my data. Remember that my laptop is on warranty and guaranteeing. They re-installed the os and said that the issue is fixed, there was dust in the fan vent and that was the reason. I accepted it and returned home with laptop after 15days, but the same issue happened the same night. Again i returned back to the same service center and said about the issue again. Second time they said the issue was due to RAM and they have replaced RAM. But they refused to give any bill which showed and proved the change. Am very much sad to say that still now am having this issue. What should i do?

Am a working professional and i need the laptop each and every moment. Keeping back my work and data i have been giving the laptop to service center and this cant fix my issue. Is there no value for the money i paid to purchase the laptop. Also i have to travel from my city to the next city to give and get back my property.

Please i need an end to this, Hoping to get a response soon.

Jithinsha K S
sha.[protected]@gmail.com
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