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[Resolved]  Dell Studio 14 — Defective laptop and no support

I purchased Studio 14 ( Tag- 5LNT2BS) on 9th Jan-09 and received it on 23rd of jan-09.

After a day or two, I found the speaker casing is open from one side, it can be fixed by pressing it tightly, But opens every other day.

The plastic chassis which holds the screen is very loose and opens up from the top (Near the camera)

Due to this there are Keyboard markings over screen and strong lines and markings all around keyboard, on Speakers and near touchpad. Situation exacerbated along with time, it started to intensify. They cannot be cleaned or wiped off.
If not taken care now will lead to screen damage and lines all around keyboard. I will also like to tell you that I never overstuff my bag and have separate bag for laptop.

This strongly indicates defective build of this laptop. I mailed customer service, I was asked to contact technical people, Then I mailed technical support( case no[protected], Didnt got any reply other then computer generated. Finally I called Tech support on 14th of april ( Case no 2058058), I was told to send pictures of all markings and if possible these parts will be replaced.

I know its an engineering fault and replacing parts will not be the solution. As these marks will appear again in a week.I was directed to customer service and I asked them to replace unit but he denied .I even asked him that i am ready to pay for any higher model or ready to accept lower model (Inspiron), but no luck.

Now I have suffered a lot and want to end all of this.
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Aug 14, 2020
Complaint marked as Resolved 
 
45 Comments

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Comments

I agree with Mr. Atul . I purchased Studio 14 in Feb 2009 and found that speaker hinge and screen chasis open.Due to lose hinges screen touches my keyboard and had key caps over screen.. Its horrifying, I never expected this from dell. When i call them now, they tell me that they cant help and i must have informed in next day of purchase. but what to do if i found it after using few days. Now i have only one option...to dump this 50, 000 .

Dell is bogus. I hate Dell and swear never to let my friends buy any dell product
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Same problem. I am going to sue these . They say i must have overstuffed my bag. holes
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He he ... I had the same problem and dell turned me down ...Now i have sold that laptop and purchased HP. its better to sell it as early as possible, otherwise marks become darker on screen and you have to sell at junkyard...run run run...sell sell... selll.
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Wow...One of my friend studio 14 laptop and he was crying from then...all of the laptop developed scars and scratches and screen got damaged...just after 1 month... Noe dell doest reply his mails and nethier they help over phone...Main bach gaya, main bhi dell hi lene jaa raha tha...I bought a new HP now...

DELL is Not WELL
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I had same problem..but i have no idea how to deal with it...I have to work at night shift.. and DEll customer care is open till 6:00 PM... Mails they never reply...please help me sir
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Yes thats true...I have same Laptop and have two friends with same studio 14... All have same common problem...But i dont think we can do much...its better to purchase laptops from shop then net.. At least we can grab their collar... But in our scenario...no body is reday to take responsibility...Hell with Dell
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Yep studio 14 has same problem. Those who purchased are now suffering.
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DEll is cheap and bogus company...Studio 14 sabse bakwaas lapto hai...saale maachish ki dibbi se bhi kamjor hai...mera laptop hameash kahi na kahi se khula rehta hai...Harami kutte sunete bhi nahi...
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I have to add something about studio laptops...If are purchasing Dell studio then its better to get a pile of disprins also...The day I purchased it.I am having headaches. I swear to got that I will never purchase any delll product in my coming generations also.

Do not purchase dell, they are assembling in India and quality is very poor. Compaq laptops are far better then Dell-Thats true!!! Can you believe it
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Dell sucks...same problem...no support...dell are [censored]s
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I have studio 14 and its giving me hard time. I don't know why it is so fragile. and i also have scratches over LCD. I now keep a sheet of plastic to save my LCD .
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Dell customer care is the worst. Itold them about same problem of mine. I was toldthat it is wear and Tear and does not comes under warrenty. But this is manufacturing defect, I got no help and now i am trying to sell my studuio 14 at half price. Still no taker.
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I agree with all my friends. I had a fight with these dell buggers last month. the service providers are too arrogant. they don care after they dispatch the product. The laptop cabinet is too weak. freaking sounds comes when you fold the notebook. and there is no hardware replacement for this. I asked to replace the hard drive though the space reduces by 1Gb everyday. But no response. Never go for Dell lappis. it was a hell waste of 50, 000 rupees.
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YOU ALL R TOTALLY wrong!!!
Studio 14 is JUST AWESOME!!! :P
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Dell-Studio laptop 14 — no delivery of product

i ordered for Dell Studio 14 laptop through an agent of dell. They promised me to deliver it into 10 working days according to company's policy. it is almost 21 days i have made payment to Dell and they are not delivering me the product saying that they have some part to be delivered from malaysia. same thing happened with my friend also. it seems as if they are earning interest out of customer's money.

i am suffering a great loss mentally as well as for my profession i needed it urgently. they must compensate for my loss and along with my laptop as soon as possible.

kindly do the needful

my order no. at dell is 0391993 and customer code is 826845

Anoop
Infosys Technologies Limited.
[protected]

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Dell Studio 14 — about not delivering the laptop

i have booked DELL STUDIO 14 in MASTRO in NAGPURE on 3rd sept. 09. i have also paid the money but i am not getting the delivery. they are saying that studio 14 is not available and they dont know the exact position. whether i will get the laptop or not. why i am not getting the laptop? what is wrong with studio 14.
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i have ordered DELL STUDIO 14 in MASTRO, NAGPUR on 3rd sep 09. i also have paid the money but i did not get the laptop till now. can i know when i will get the laptop? whether i will get it or not? what is the problem with STUDIO 14?
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i too ordered Studio 14 ... order date 4th September ... did not get the delivery yet (paid for the laptop too )... not sure about when i ll b getting the laptop ... customer care is also not sure about the possible delivery date ... any idea what to do ?
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hello shruthi i too ordered for dell on the same day on which u ordered.but still i havent recieved my laptop, Yesterday i contacted my dell representative he told me that dell 14 is having engineering problem.there are certain bios issues and hitting issues with intel motherboard.So the testing is still going on.my rep gave me a temporary date on 10th october and also advised me to cancel this order and go for Dell studio 15 which is performing good in the market.So i am asking compensation on studio 15 laptop.So what i advise u is the same cancell this order immediately.i don think studio 14 will work fine even after these tests, So cancell the order and place an order for dell 15 otherwise they will give u a complete refund of money, so take the money i[censored] are very particular abt 14 inch lapi.BUY sony vaio cs36g series or u can try for HP also.Never never buy dell 14.I[censored] want some more clarrification email me.All the best
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Guys, I have just ordered last week for the new model of Dell Studio 14 and as per the order tracking website i should be getting it in two weeks. Observed few days back that Dell has removed the order option for this model from their india website. As Ritwik has said, probably its got to do with the issues related to BIOS installation for the 64bit OS being provided with this model. Dell studio 14 is being provided with Vista 64bit by default(no option for 32 bit OS). On other hand default OS in studio15 is still Vista 32bit, which has no such problems. Didnt see any such problems in any reviews from Malaysia, where this model was released at first and still being sold out.
Reply

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