Dell Studio Xps 1645 — Hypocrisy in Service

karanpoddar

from Bengaluru, Karnataka

Dec 8, 2011

Address: Hyderabad, Andhra Pradesh

I bought a studio XPS 1645 in February 2010. On receiving the system, i was not at all satisfied with its performance ans so requested for a replacement/ refund. The technicians said that lets try to resolve the problem and if not solved then we can go ahead with replacement/refund even after 30 days of purchase. Its nearly two years now and still the system is a piece of crap. They refuse for replacement/refund. This is what I get for my 85,000 bucks. DELL sucks. Never go for dell. Bloody hypocrites

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Dell India Customer Care

from Bengaluru, Karnataka

Dec 9, 2011

Verified Support

Hello Karan,
I totally understand how you feel, however we assure the issue will be resolved by part replacement. It is solely our responsibility to provide you a functional system and we will take complete ownership of it. I request you to allow our Resolution Team to arrange for necessary repairs and help you with this issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.