DTC — Complaint against DTC Driver & Conductor

Address: South Delhi, Delhi

This incident occurred yesterday i.e on 31st August 2012 between 7:10 to 7:20 pm. I
boarded an AC bus, route no. 423, bus no. DL 1P C7309 from Moolchand
bridge, it was going towards Khanpur. The bus stopped almost in the middle
of the road & people started boarding the bus & as I was about to board the
bus the driver started driving. My one leg was on the stair of the bus &
the other leg was still hanging in the air, when people inside the bus
started shouting then, the bus driver have stopped the bus. A kind passenger
in the bus pulled me inside. My right leg was badly hurt & bruised. The
accident could have been worse if I would not have been pulled inside the
bus by one of the passenger.

After boarding the bus, I gave 50/- rs to the conductor for ticket, he
asked for 5/- rs change, I told him that I do not have change, so instead
of 15/- ticket, he gave me 10/- rs ticket. I inquired him about the cost of
the ticket till Khanpur but he simply didn't reply.

On reaching Khanpur, I asked the driver his name but he didn't answer &
started blaming the traffic & me for the entire incident. I could have lost
my life or leg in that accident. The driver didn't even have the
basic courtesy to apologize for this unmindful driving. Who would have been
responsible if I would have died or would have lost my leg? Isn't it
mandatory to close the doors of the bus before driving? Buses have side
mirrors from where the driver can see the passengers boarding the bus. What
was he doing when he started driving without even checking whether anyone is
boarding the bus or not & without closing the door?

Lacs of people travel in the bus every day & face similar problem. I was
lucky enough to escape death or being seriously injured, but everyone might
not be as lucky as I was. DTC is here to serve
the public by providing good services. Is this the definition of serving well? What kind of training is provided to these drivers?
Is there no value of human life?

I don't know if this complaint will be taken seriously or not, & as a matter of fact, whether any action will be taken or not. But as a concerned citizen it was my duty to report this incident so that corrective measures can be taken to avoid any mishap.



Baishaki Mukherjee