Comments
I have classic model of water purifier since 2006. I am having a maintenance contract with one of the frenchisee of the Eureka Forbes office at Nagpur. During the routine maintenance service by the company service engineer, the base of the aquaguard was broken in June'09. I was told by the service engineer that the piece of the reuired part, which was broken by him is not available in the company at present & it will be made available in a weeks time. But many weeks have passed, nobody from Eureka Forbes or their service provider come to attend the complaint. I talked to the service head of the Eureka Forbes at Nagpur, Shri Amit Vishwas. He says that I will get solution of your problem within this week positively but nothing has been done so far. Already three weeks have passed but my complaint is still un attended. I do not know what is going to be the fate of this company when service head of a company, which has many service oriented products in the market, is unable to provide a small quantum of service to its consumer.They should provide quick & better service to their customers to survive in this competitive world, where every day a new competitor rises in a nail biting competition. I hope they will come to their good senses & start taking care of their esteemed coustomers.
Reply
TO
THE CUSTOMER CARE OFFICER
EUREKA FORBES
CUSTOMER CODE : [protected]
CUSTOMER NAME : ARPITA ROY
PRODUCT : AQUAGUARD
MODEL : I-NOVA
AMC PERIOD : 25/01/2013 TO 24/01/2016
COMPLAIN LODGED : 15/04/2014 08:15HRS.
DOCKET NO. : 75901639
SPECIAL REMARKS : NO SURVICE PERSONNEL HAS ATTENDED
TILL 15/04/2014 UPTO 18:15 HRS. [10 HOURS EXPENDED WITHOUT DRINKING WATER FROM
MY PAID SOURCE]
THE CUSTOMER CARE OFFICER
EUREKA FORBES
CUSTOMER CODE : [protected]
CUSTOMER NAME : ARPITA ROY
PRODUCT : AQUAGUARD
MODEL : I-NOVA
AMC PERIOD : 25/01/2013 TO 24/01/2016
COMPLAIN LODGED : 15/04/2014 08:15HRS.
DOCKET NO. : 75901639
SPECIAL REMARKS : NO SURVICE PERSONNEL HAS ATTENDED
TILL 15/04/2014 UPTO 18:15 HRS. [10 HOURS EXPENDED WITHOUT DRINKING WATER FROM
MY PAID SOURCE]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028