[Resolved] Eureka Forbes — Water Purifier not working.

[Resolved] Eureka Forbes — Water Purifier not working.

S Sunil Kamath from Pune, Maharashtra Oct 9, 2007 Aug 4, 2022 This thread was updated on Aug 4, 2022

We have been following up for repair of the water purifier of the company which is under maintenance contract from 2006 to 2008, which is not functional from the past 2 months. However, for the current year 2007 the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeteadly calling them their call centre since the past 1.5 months and informing that their technician can come any time after 6.30 p.m. in the evening or on Saturday or sunday or any holiday, but to no avail. Is this the way customers are serviced by the company, even though they are promt in claiming their AMC every year, Infact now a days they claim AMC for 2 years and do not bother after that, but they would definately come during the last days of the warranty expiry and furnish the new contract for AMC. This thing should be stopped by reputed company like Eureka Forbes. Regards, Sunil Kamath Was this information helpful? No (0) Yes (1)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Anup Francis

from Bengaluru, Karnataka

May 6, 2009

water purifier-2 years — not working

I FEEL PITTY TO SAY THAT I HAD COMPLAINT TWICE IN YOUR OFFICE. BUT THEY ARE NOT TAKING SERIUSLY. IF YOU ARE GIVING SUCH A TYPE OF SEVICE PLEACE TAKE BACK POUR PURIFIER.

ANUP FRANCIS
MARIYA BHAVAN
KRISHNASWAMI ROAD
COCHIN-682035
PH: [protected]

jinendra m. patil

from Bengaluru, Karnataka

Aug 15, 2009

Eureka Forbes/Water purifier — machine not working

sir i have purchased water purifier of booster model from above mentioned company in[protected].
in year 2008 in done 3 years service contract with the company.
they have changed the carbon and pre filters at once after this.
but from last 45 days the same machine in working, it is not sucking and delivering water .
i have given complaint to company franchise office at belgaum on[protected] via telephone.
still to day they have not entertained my complaint.
my address is as follows
Jinendra Patil
post-ankali 591213
tal-chikkodi
dist-belgaum
karnataka state, India.Mobile-[protected], [protected].

Sangeeta Mukund

from Mumbai, Maharashtra

Oct 20, 2009

Eureka Forbes/Water purifier — Non delivery of machine

I have booked the order of Water Purifier - Model - Infinity and made the total payment on 06.10.09 but as on date the machine is not delivered. When i tried to contact all concern person they are simply giving the false promises that it will be deliver toaday,this is going on since the 08.10.09. Hence i have booked the complain 15 or 16.10.09, now a person is contacting me from Banglore (Eureka Forbes) is asking me contact details which i have sent, but it seems, this person is not getting my mail???????

Shankar Dhokale

from Yeola, Maharashtra

Aug 4, 2022

Eureka Forbes not given service under warranty period it's my experience, when warranty period expired then his technician getting quotation rs 4700/- for repairing.