[Resolved]  Eureka Forbes — Aquaguard - Pathetic Service

I am totally disgusted by the pathetic service provided by Eureka Forbes and I have decided that I will never ever buy any products and will never recommend any one to do so.

I had purchased an Aquaguard water purifier 1.5 years back. Since the last 1.5 years, there has been no after sales service in spite of repeated requests. Also, yesterday when a technician (Ramashankar Pandey, Employee Id:[protected] came after 1.5 years, he was totally unsympathetic, insensitive, inconsiderate and inhospitable. He said that he had come for a "routine" check-up after 1.5 years.

The company should understand that they are selling products like water purifiers and hence the life of the customer is at stake if appropriate quality standards are not met. I am sorry to say that a company which was known for and had created a niche due to its strong after-sales service and distribution network, currently has the worst service that I have experienced in many years.

If drastic steps are not taken in this regard, I do not see a bright future for Eureka Forbes and I am sure that soon it will have to shut down operations.
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Aug 13, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

i fully agree they have very worst after sale service
As a Ex Forbes Staff I purchased a Water Purifier AQUAGUARD (Royal) in the year 1995 and
in 2004/5 I changed the Purifier INOVA and also I have a AMC for 3 Years it is still valid.
But Service is detoriate from last 1/2 years. Neither your Service Engineer is visiting as per Routine not attending properly.I am residing at 36 Kailash Bose Street, Kolkata 700006 my landline
Tele: 2350 9206 and my Mobile[protected].

It is needless to mention that I was working with Forbes Group (PATVOLK) since last 1977 and
resigned in July 2007 due to my personal problem.I also purchased a Vaccum Cleaner but I do not have any complain for Vaccum Cleaner but regarding Water Purififer (AQUGUARD) is giving me a lot of trouble. Neither it is working properly nor purfing water like earlier.

Please look into the matter on a Top priority basis.

Thanks
Sujit Banerjee
36 Kailash Bose Street
Kolkata 700 006 (North Kolkata)
do not buy this is the worst product. money looting professionally..

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