[Resolved] Eureka Forbes — Cost of Candles to be replaced every is very high

mukes90

from Pune, Maharashtra

Aug 1, 2011

Address: Karnataka

Hi,

Eureka Forbes is cheating people on charging of Aquaguard Water Purifier candles.

I too bought the Aquagaurd Total RO Water purifier a couple of years back and they charged me 3000 rupees for the candle last year. Last week the executive is informing that we need sign an Annual AMC of 3000 Rs plus where they will replace the candles free of cost and provide service if there is any issues. Else we have to replace the candles by paying 3000 Rs plus the service charges.

3000 Rs every year is absolute looting, which was not mentioned at the time of the sale and i would not be able to afford to Pay Rs 3000 every year.

Was this information helpful?

No (1)

Yes (15)

Aug 13, 2020

Complaint marked as Resolved

Related Eureka Forbes reviews

View all 7841 Eureka Forbes Reviews

Comments

Sanoob Vs

from Ernakulam, Kerala

Jul 22, 2019

I bought a Dr.Aquaguard Magna UV water purifier in July 2018. I was in understanding during purchase that the warranty for the product is 1 year. Yesterday service alert symbol on the machine started blinking. After calling the customer care, a technician arrived and upon checking the TDS, he said the candles need to be replaced at a cost of Rs.2800, and the replacement candle had a warranty of 1 year. I tried reasoning with him that the product was still under warranty but he says the candle, which was part of the original product during purchase is not covered under the warranty, and only the ones which are bought henceforth are covered under warranty. I was totally Shocked feel cheated by the policies of Eureaka Forbes. Where was it mentioned that the original candles were not covered under warranty? The bad experiences with Eureaka Forbes just dont go away.

Eureka Forbes Customer Care's response, Jul 23, 2019

Verified Support

Dear Sanoob,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Anita

haravallabhan

from Chennai, Tamil Nadu

Nov 30, 2020

Hi,
I have been using this aquaguard and have a Mac for 2 years. There was no periodic check that was mentioned. Also they have mentioned free of cost replacement for all filters and parts. A year after renewal of amc service executive came for service and says the external filter replacement is not free and I had to pay 450 rupees. Not clear if it is included in the amc for replacement. Also I had to argue to get a bill for the payment I made. Wanted to know why there was no mention about the exclusion of the external filter from the AMC in their t&c

Hara