Eureka Forbes Ltd — Acquaguard Water Purifier

My Acquaguard Water Purifier is not functioning since dt.[protected] and a formal complain has been registered with the Franchisee, M/s Mahavir Enterprises, near S.B.I, Titilagarh-767033 vide complain No. 349 but no action taken by the agency. As it is a health oriented product, I have physically persuaded the firm again to attend the complain but to no avail. If this is the service condition, then I have no choice than to shift to other such products, and plenty of them is available at market, now a days.
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Sir,
I take AMC for two yearsfrom Mar 2007to Mar 2009. Four Candles and four carbon were required to be provided. Out of which, one candle and one carbon is still due. Last time these were changed in Mar 2008. So, it was due to be changed in Sep 2008. I contacted at Phone No[protected] so many time. One time, Mr Yashwant came and told that nothing is due and took signature of my wife forcefully. I contacted with Ms Renu at the above telephone. She assured that one candle and one carbon is due. She also assured that work will be done in 2-3 days. More than 2 weeks have lapsed, nothing has resulted in spite of so many complaints. Please help and take action acgainst the defaulter immediatedly.

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