Exide Industries Complaints & Reviews

I am driving a Kinetic -4S. Last fortnight; I had replaced my battery since it was old. After replacement the vehicle is not self starting as it should be. According to the dealer there might be some problem in my vehicle. So subsequently; I checked my vehicle through authorized kinetic showroom in Pune----No faults with the vehicle; battery unable to take load, discharges frequently.
Now the dealer is refusing to either re-charge the battery or replace it. After enquiry;I found out that this is a know issue with the dealer i.e. either he provides a faulity battery or an old one to the customers.
The dealer name is: D N Shede, Powerex Battery Industries, Sinhagad Road, Pune. Cell Number: [protected]

Dear Sir,

We would like to inform you that we had purchased a Exide Battery from Energy System, 34, Sher Singh Complex, Naya Bans, Sec - 15, Noida vide their Invoice No.984 Dt.09.09.2008 but just after 15 days of purchase, it was not working, when I try to lodge a complaint to the concerned supplier, they misbehaved and said that when I will be sufficient time I will rectify it, and cannot replace it. They came on 28th Sept'08 and return back on after rectify(a copy of proof is also with us), when you will ask to see, we can show it to you.

Now again this battery is not working and when I complaint to the said supplier on saturday, he replied that our battery is o.k. and your generator is not o.k. when I checked from outside engineer in another generator, we found that this battery is not working and it is defected. Again we called to the said supplier, they replied that when we will be time we will take it and will rectify.

We, therefore, request you to kindly solve our such problem or suggest us where we should go to solve it ?

Thanks with Regards,

Ahmad
[protected]

hai i bought exide freedom 9 amps battery for my bullet with in 3days of purchase the battery showed its scarface by not charging and dimming head lamps an horns an when i went dealer with warranty card he dint replace the battery neither he said contact him after 2 days to get the repalcement do i need to wait so investing money and running vehicle with out battery

Praveen
Chennai

i purchased a bike around 4 months ago.it came fitted with exide battery which gave out after some time.when i took the battery to exide industries ltd in okhla new delhi.they jus told me they can do nothing about it.due to the battery giving poblems i have been in difficult situations at times.my last appeal would now be in the consumer court if exide does nothing.the details are. TYPE:ZSC0- 12V14L-A2 MFG CODE:2E8 SL NO:155248

Dear
sir/mam

I was purchased new Battery of exide model mhd 700 (hitachi)Powersafe Battery on 17/10/2008 from sri kalpana battery works, trichy, tamilnadu .But after 3 days it was not working totally. it is a Company Manufacturiing defect .
exide Dealer was not
giving the replacement of that battrey .so, I would like to appeal this problem in cosumer court .


I am waiting for your positive response.
(battery no: 06361/cg8

With Regads

P.RAMESH,[protected]

I had purchased EXIDE Battery MA 35 R SL No. 01739 with the manufacturing code being 416 for my car on 22 Feb 07 having a warranty period of 4 years. Since the date of purchae the battery has been given for repair thrice and the problem is yet to be solved. The battery was taken for repair on 22 Aug 08 by Mr Sanjay and Rajesh (Bat Mobile service) with the promise of returning it after a week. I waited till 29 Aug 08 and when no body came to return the battery, I had to proceed to Delhi for some urgent work. After return on 27 Sep 08, I again had to chase for the battery and after so much delay, a service battery was given which was faulty.My own battery was said to have been lent/rented to somebody else.After lot of complaints again, another service battery was replaced on 06 Oct 08. Still the whereabouts of my above mentioned battery are not known.
After lot of emailing, the service engineer (Mr Umesh) detailed by the regional Manager of Lucknow (Mr satyendra Verma), approached me and offered to give me another battery stating it to be a new one. When I asked warranty on it, I was told that warranty will be given with respect to the date of purchase of my previous battery. This is unjustice and undone. This is nothing but a case of misappropriation.
Now, I request that after so long duration of lending/misuse by third party, my battery has previous battery has become second hand. It is requested that case may be taken up with Exide industries to provide a brand new battery to me with warranty starting from the date of it being handed over to me for use. I also demand an amount of Rs. 10, 000/ from the EXIDE industries for making me immobile and causing me a lot of financial loss and mental harassment.In case my above plea is left unactioned, i will be forced to file a case against Exide Industries in consumer court for causing mental trauma and discomfort. An early action is requested under intimation to the undersigned.

Car Battery details-
Dealer: R S Electricals
A-4 /20, PAschim Vihar ([protected], [protected],[protected]
Date of purchase: 23rd Aug 07
Warranty period: 18/36 months
Status: In warranty
Type: Exide ATB 38B20R for Rs 2933 + 367 (tax) = Rs 3, 300/-
BILL IS WITH ME

On 31st March 08, car battery problem was checked by BatMobile[protected] / 8) wherein service van no. 8602 arrived...

I have purchase my Inva tubular battery on 30-April-2007. Whose serial no.3N7-22030.
From 6 to 7 months i watch that after every 20-25 days, water battery gets end (empty) and the backup is also gets reduced.
Within 20 days, the water tanks gets empty...is not the normal condition of battery.
So you r kindly requested to please consider my problem.
Thanx...

Dear Sir,

I would like to bring into your kind notice that I had purchased an Exide Battery from your authorized dealer M/s Expert Auto Spares, Kazmi Complex, Ambala Road, Saharanpur vide their Bill No.1791

The above battery has been Burst in my house due to which my some others furniture’s have been damaged and my brother was also mat with an accident and some injury take place, however he is save. It is also necessary to mention here at the time of purchasing the battery, I had faced lot of problems in the battery for which I had lodged the claim with your dealer and inspite of making several requests your dealer had supplied another battery to me, but it was very painful to me, your another battery was also not working properly and I had again contacted with your dealer to replace the same again. Accordingly, after repeated reminders, my battery was replaced by your dealer and now my battery has been burst in my house, it clearly that all the batteries supplied by your dealer was not working properly and the same were supplied to me by a melafied intention of your dealer . Photocopy of the original bill and replacement bills, issued by your dealer are enclosed herewith for your ready reference.



Thanking you,



SANJEEV SHARMA)
6/5788, NEW MADHO NAGAR,
VISHNU PURI,
NEAR RAJ BHAWAN,
SAHARANPUR – 247 001
M.NO. [protected]
Encl.As stated.

CC: M/s Expert Auto Spares,
Kazmi Complex, Ambala Road, SAHARANPUR 247001

I had purchased 1 new exide battery from Kishan Batteries - Sikandarpur Gurgaon in Mar08. However after 2 months of purcahse battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut. After complaining this to the Vendor Kishan batteries who adviced to replace this battery with company we handed over the same to him. Even after 3 months of giving the battery we have not yet received back the same. We had done several followups & reminders & every time we get some or other excuse. This has been a very bad experience & destorted the image of Exide batterries & the dealer like Kishan batteries should not be used for purchase of batteries.

We bought the Exide INVA Tubular IT 500 battery on 08-04-08 from BALAJI POWER SOLUTIONS(Shop no.1, Kartik Plaza, Jinsi Nala No.1, Lashkar, Gwalior. Ph.no[protected].But after six months i checked the back up and found that at 500W(5 ceiling fans working non-stop) it only worked for 40 minutes.Is it enough?
I compliant to the dealer.He said that gravity is low and suggested me to charge the battery at high current and charged us Rs.100. But still there is no change in the back up of the battery and the condition is still the same.
The invertor we are using is LUMINOUS 750W.
Please tell me that whether i have the right to get my battery replaced in this situation and what is the duty of the dealer and your company in case of such kind of poor performance of battery?

This was the complaint which i sent earlier. But there is no response from u. Kindly reply me in this context and give the solution to my problem.

Hi ALL,

Myself Raj Rajpal, going thru simiular problem as my other friends in this post. Bought Exide battery 4 months back facing charging problem since 3 months, dealer saying Invertor problem & not responding. Invertor guy replaced invertor but still same problem.

Can anybody help me to reach the regional head of Exide or the team who looks after the complaints seriously.

Raj Rajpal
[protected]
Mumbai

I had purchased a Car Battery from your Authorised Agency Batra Auto Centre, Shop No.[protected], Sector 32 - D, Chandigarh on 20/06/07.

The battery details are:

Model - MA35R
Mfg Code - 4K6
Sr. No. - 26026

First day after putting the Battery & even after a long drive the charge indicator did not work. On reporting this to the agency, they said that all the indicator bulbs are faulty but the battery is working fine.

After 4 months, during winters, the car did not start as the battery had got dischrged. I called a local mechanic & he started the car with his battery. since the month of November 07, there is a constant problem with the battery as it gets drained.

I have since then called your mobile van for the service, 1st on 21st March 08 & 2nd on 2nd July 08 to check & repair the battery but the battery still gets drained.

I have also got my Car checked for current leakage & alternator condition but they are working fine.

I would request you to please look into this matter & replace my battery as with winters, the problem will happen again. It is a real big embaressment & inconvenience that too after buying a product from your company.

Pls do revert with a resolution.

Thanks

SAKET ANAND
+91 [protected]

A K GUPTA
3-A MAHALAXMI ENCLAVE
JANSATH ROAD,
MUZAFFARNAGAR, U.P.
PHONE[protected],
MOBILE [protected]


dear sir,

my tubular battery ist 500 was not giving proper back up.i lodged the complaint to gomti agencies 147c, vakil road new mandi muzaffarnagar u.p. from whom i had purchased the battery, since it was under the gurantee period.they took away my battery on 20.5.08at 5.20 p.m.battery serial no was 66946.after several days my wife inquired about the battery.alway gomti agencies owner replied that it is under the charging process.once the owner of gomti agendcies badly misbehaved with my wife over the phone .i avoided my wifes complaint about the dealer s behaviour and i contacted to your ghaziabad office at phone no[protected].the person, perhaps mr amit jain, was kind enough to respond my query.i had several telephonic conversations with the above telephone no along with his mobile no [protected].finally in august the person attending the above mentioned mobile no advised me very politely that he has sent a new battery, in place of my old one to the dealer i .e. gomti agencies.i visited a number of times, his shop for the new battery.the owner of the gomti agencies always said that it is on the charging process.finally today he badly mishandled with me and said that he has no battery.he shouted at me that take your battery from the company directly.are around 5 months not enough to rectify one customers complaint.i strongly condem the behaviour of your above dealer and seek stern action against him.i request you to kindly keep me updated for the follow up action.thanking you

To
M/S EXIDE BATTERIES,
Industries Limited.

D/S
We purchased one EXIDE XPRESS battery Type MHD 1500 Mfg Code 3B7 Sr. No 98709 on 27, 03.07 from M/S KIRAN ELECTRONICS, Bhatsalapara, M.N.K.Road at Rampurhat in the Dist of Birbhum-731224, WB.

The said battery has been giving treble for the last three months which was reported to M/s Kiran electronic, who recharged the battery several times...

Sir
mene 4 mahine pehle bike purchase ki jiski battery kharab h gayi hai service center se bhi do bar rechrge kra li hai par vo thik nahi ho rahi hai meri bikeka horn nahi bajta hai
me use change krana chata ho par service center wala change nahi kar raha hai isse aapki company ki goodwill kharab hoti hai
me faeidabad me rehta ho aur service center old faridabad me hai mera phone no-[protected] please koi kada kadam uthaye

Hi

I am Bhupendra Sinha,

This is regarding my Exide Battery IT 500 Serial No. IC607564 (which is under warranty period ) which I ad bought with Su-kam inverter at Noida (UP)on May 2005.

I have now moved from Noida to Bangalore completely.

When I started using inverter, I found my battery back up very very low so first approached to a Exide battery maintainence dealer in the month of july 2008 and gave my battery for charging.

There the Dealer told me that one cell of the battery is weak so you better approach to Exide company to claim warranty of the battery.

I then first contacted to Mr. Subramaniyam on his mobile number [protected].Please also find his complete contact address as below.

Mr. Subramaniyam / Mr. Nityanand
43/1 Rub Plaza, Industrial Suburb, Near APMC Yard, Tumkur Road, Yashbantpur.
Phone: 080 – 51283492/93/94/95, 23578672
Mobile (+91) [protected]
Fax: 080 – 5599624
E-mail: [protected]@exide.co.in

Mr. Subhramaniyam suggested me to contact mr. Navit( or naveen i am not sure exact name of the person) from PAE Limited at his mobile number [protected].

When Called up this Mr. Navit on his mobile number first he assured me that he will be sending his persons to collect the battery from my residence but one body from his office came to my residence and whenever I called him up for this he used give me some excuses then finally I asked him for his office address and took the battery to PAE limited on 21 July 2008 .

Since Mr . Navit was not at office that day so I had also talked to Mr. Prashant Kottur (Territory Manager) regarding my battery backup problem. He asked me to surrender the battery at Warranty claim and assured me that this battery will be taken to Exide company office there they will inspect then will do the needful and all these process will take at maximum of 2 weeks time.

After two weeks time I constantly kept on following with Mr. Navit on his mobile but each time he used give me some excuses like either battery was still under inspection or was not got back from Exide company.

When I had become fully disappointed then I wrote an email to Mr.Mr. Prashant Kottur at prashant.[protected]@paeltd.com but he did not respond to my email and then I also called him up 2-3 times but each time he said that he was not traveling and will get back to me soon or ask someone from his PAE limited to contact me and let me know the status but nothing worked out.

I finally called PAE limited reception and asked for someone who takes care of customer service and got a mobile number of Mr. Randhi [protected] but still it took long days of waiting finally I got my battery back on 2oth sept 2008 after whole two months time.

Now when I connected the battery to use with inverter I now realized that my battery back up has become worst as it is even giving nil back up i.e not a single minute of back up.

I again called Mr. Randhi on 23rd sept and informed him about the current status of my battery backup. First he said that sir as per feedback received from Exide company, the battery was not being properly maintained.

I then explained to Mr. Randhi that I have always used the battery with proper manner and maintained it's water level and everything as per instruction given on battery maintainance card. Hence he then further asked me to write an email to him regarding this matter at [protected]@paeltd.com .so that he may take this matter to higher authorities

I sent him the detailed mail on 23rd sept but when he did not get back to me even by 26th sept I have now lost all my patience, and also because my battery warranty period will be over after month of November 2008 .

I have been constant viewer of your program Pehredar on CNBC Awaaz hence I finally decided to take this matter to you sir and hope you will definitely help me out in this matter

Kindly look into the matter and do the needful at the earliest.

Thank You,
Kind Regards,

Bhupendra Sinha

House No. 46, 1st Floor,
2nd Main, 5th Cross,
K.R.Layout, 6th Phase,
J.P.Nagar, Banaglore
Karnataka-560078
mobile : +91-[protected]
Landline: +[protected]Res.)

ear sir


Baterry Inva queen was purchased by me on 13/04/2007 from Gopal Ji furnishes Dhanabd under 18 months warranty scheme. After several inspection battery was taken back by supplier on 05/08/2008 by saying it will takearound 15 days. till today he is not able to give exact information about the replacement of battery or status. He is only saying battery is send to jamshedpur service center and no report is coming from that side. as per him battery was send to hind batteries supplier of battery in dhanbad on 08/08/2008.


Battery details:

Batch no. 307

Serail number-5345

From enquiry from exide service center Jamshedpur I came to know till date i.e. 24/09/2008 they didnt recieve such battery from dhanabd.




Meantime i already spent 1000 rs on a battery which i have taken on rent.



Please suggest me what i should do to handle this situation and inform me exact situation of battery.

Dear
sir/mam

i would like to state my self Aditya Shukla .
And put up at Arvind puram, phase -1, Near St. Francis School, Sikendra, Agra, UP.
I was purchased new Battery of exide model(25xn21, 1A7exide tracking) on July, 2007
But since last six month it was not adopting yhe charging after one time repairment from the company .
But last one month it is in worst condotion, exide Dealer, m/s Sondhi Inverters, , 302, Sector 1, Transport Nagar, Agra, UP.Phone :[protected] was not
giving the positively towards the replacement of that battrey .
he was refused to change with new battery and force me to install the old battery. Bcoz of the gurantee period coming to the end .

So plz solve out this problem early as psible

I am waiting your positive response.

Thanks & Regards,
Aditya shukla
Agra
Mobile:[protected]

BATTERY WAS TAKEN FROM SHRI RAM SALES VASHI NAVI MUMBAI ON 29.09.07. 2MONTHS BACK THE CAR COULD NOT BE STARTED SO THE SHRI RAM SALES VASHI CHARGED THE BATTERY. 15 DAYS BACK AGAIN THE CAR COULD NOT BE STARTED SO SHRI RAM SALES SENT THE BATTERY TO YOUR VASHI DEPO ON 17.09.08 I TALKED TO MR. KULKARNI WHO ASKED ME TO COME & COLLECT A NEW BATTERY. ON 18.09.08 I WENT TO COLLECT THE NEW BATTERY WHICH HE REFUSED TO GIVE & INSTEAD HE TOLD ME TO TAKE THE OLD RE-CHARGED BATTERY, WHICH I REFUSED. PLEASE HELP ME IN GETTING THE NEW BATTERY AS THE BATTERY IS STILL UNDER WARRANTY.