Godrej Interio Complaints & Reviews

DEAR SIR, I HAVE PURCHASED AN GODREJ WINDOW A C 1.5 TON FROM DELHI ON 27 FEB 2011 BEFORE BUDGET HOPING RATE OF AC WILL INCREASE, VIDE BILL NO 21366 FROM SHAM LAL & COMPANY. WHILE BUYING THE SHOPKEEPER SAID SIR ALL AC'S ARE CHECKED IN GODOWN WHEN ASKED TO CHECK. WITH THE BELIVE AND GOODWILL I GOT THE DELIVERY AT DELHI ADDRESS.THEN I WENT TO RAJASTHAN FOR OFFICIAL TRANSFER. I GOT THE AC INSTALLED ON 07 JUN 2011 AT RAJASTHAN RESIDENCE AND FOUND IT IS NOT COOLING .THEN I IMMEDIATELY LODGED THE COMPLAIN TO GODREJ CUSTOMER CARE ON 07 JUN 2011 VIDE COMPLAIN NO :- 347312 AND CSN - 446. BUT AFTER THAT I HAVE SUFFERED A LOT BY THE GODREJ CARE AS THEY HAVE NOT CONTACTED ME FROM THERE SIDE ONCE AS I'M SUFFERING IN 50 DEGREE TEMPERATURE I DESPERATELY TRY TO GET A CONVINCING REPLY AND CHANGE OF MY AC BUT ALL IN VAIN .PLEASE CHECK ALL CONVERSATION TO BRING THE TROUTH AND GIVE ME JUSTICE BY REPLACING MY AC IMMEDIATELY AS IT IS A NEW PIECE BEING DEFECTIVE AND COMPENSATION OF 50,000 FOR THE INCONTINENCE RENDERED BY THE COMPANY AUTHORITIES WHO R THERE TO HELP NOT TO TROUBLE.MY MOBILE NO IS [protected] AND [protected] FORM WHICH I HAVE DONE ALL CONVERSATIONS. MY SUFFERING STARTED LIKE AFTER MY COMPLAIN ON 7TH JUNE THE SITE ENGINEER VISITED TO MY ADDRESS ON 11 JUN 2011 AFTER ATLEAST50 CALL FROM MY SIDE TO THE AGENCY OF GODREJ CARE AT JODHPUR.THEN THE SITE ENGINEER MR JAKIR SAID SIR I CANT UNDERSTAND THE PROBLEM HOPE FULLY AC GAS IS NOT THERE AND THER MAY BE A LEAKAGE.SO ASKED ALL POSSIBLE MEANS START ING FROM THE VENDER AT DELHI ,GODREJ CARE JODHPUR, CUSTOMER CARE [protected].BUT ALL SAY SIR WE WILL LET U KNOW WHAT CAN BE DONE BUT NON OF THEM REPLY BACK. IN DESPERATION WHEN I CALL THEM THEY SAY AGAIN SIR IT IS UNDER PROCESS , WE WILL LET U KNOW BUT ALL IN VAIN . I HAVE SUFFERED A LOT IN ALL THESE DAYS AND GOT LOTS OF MENTAL TENSION FOR THERE BEHAVIOR . PLEASE HELP

The machine is returned on 06.06.2011 and not shown trial after repairing and forgot to return the following items which were taken by Dynamic Techno Services, Karkhana,Secunderabad

The missing items are

Collapsibile Drainage Hose pipe,
Softener Dispensor,
Rat Mesh
Lint Collector/Filter

The same has been informed with Godrej at Hyderabad on their telephone no.[protected] and they promised to send in couple of days

hence you are requested to look into this issue.

Nagaraj
S/o Srinivs Rao
Mobile : [protected]



ORIGINAL COMPLAINT


Purchased Godrej Washing Machine with Dryer and Rats spoiled the wiring kit. Complaint placed and Complaint No: 569020 and Godrej Authorised Service Centre M/s. Dynamic Techno Serives took the washing machine vide Receipt No: 2923 on 11.05.2011 along with an Advance Rs. 1000.00.

Since a weeks time we are regularly following up with them and we got no responce keeping us hardships mental agony.

We did nopt expected this type of POOR SERVICE from a reputed company like GODREJ

Please look into.

K.Srinivas Rao
Cell : [protected]

i had about my godrej ashing mahing 3 years back this is my paid service time.I my mashine is not working since last 1 monht once service hve been done by the customer care but it has stop working after 2 days. I m complaing in the service cntre bt no response is coming ......i hve decided that i m not going to buy any product of godrej because of bad service aftre sale and let my friend also not to buy godrej produt

. I have purchased the Wardrobe Almirah from sec-17 Chandigarh godrej interio for my sisters home at sarhind , but while unpacked found locker disturbed and no lock is working ,some allingnment problem , i complainted at chd office and a person visited from service center and corrected the same but charged 600/- for it due to outstation delivery . it is free only for Chandigarh/Mohali . so it means godrej products r only to use in the cities where offices located . other wise no warranty. it is not fare , nobody sales people at sec-17 showroom told me about this . also there is no godrej office in sarhind .i had only 2 options either to buy it from patiala or chandigarh . so i preferred to buy it from chandigarh .
Date of purchase[protected] & problem faced when unpacked on[protected]

Hi,

This is regarding one refrigerator problem for Godrej. We have purchased that refrigeror on last April'10 with 1 year warranty. But, starting from 1st day it was having the cooling problem. We have logged several complains to Godrej Service Centre and there was no proper response for the same. The technician used to come and just rectify the incident for that time being. But, after just getting over the warranty period one of the technician cleared the actual scinario, that the refrigetor is having some manufacturing fault and it can not be rectified permanently and we need to change the entire compression box and other parts.

If that is the actual matter, why does it not cleared during warranty period ??????

I must say Godrej is having an useless service or it is having some over smart service centre, that after knowing the entire matter well, they just harrased the customer and now, they are asking for paid service for replacing the entire compression box and other parts to rectify the problem permanently.

This is not at all acceptable and Godrej must replace the refrigerator within 1 week. OR I will escalate the matter to International Consumer Forum.


The call details are lying with me for further reference.

Thanks & regards,
Som
Address: Flat No.: C,
3rd Floor,
Balaji Apartment,
NishiKanan,
Teghoria, Kolkata - 700157
Ph: +91 [protected]

Dear Pallavi,

The conversation we had yesterday good to know about the Hypercity.

Please put a note to customers asking how much they earn before buying product from Hypercity.

You have asked me a question i earn that much of amount.

I have spent not less than thousand following up with u and godrej people.

You please go head with your legal compliance and i will go ahead with my legal status.

Regards,

K.Srinivas

From: kanugo srinivas <[protected]@yahoo.com>
To: Hyp_Thane Mktg <[protected]@hypercityindia.com>; Atul Sharma <[protected]@godrej.com>; anitap <[protected]@godrej.com>; pednekar <[protected]@godrej.com>; Salil P. Doshi <[protected]@godrej.com>
Cc: ctsashi <[protected]@godrej.com>; Hyp_Thane Dgm <[protected]@hypercityindia.com>
Sent: Fri, June 3, 2011 7:37:33 PM
Subject: Re: Godrej a trusted brand ?]]

Dear All,

Good to see your actions.

should i wait for next summer season when air conditioner sales bloom again.

Regards,

From: Hyp_Thane Mktg <[protected]@hypercityindia.com>
To: Atul Sharma <[protected]@godrej.com>; anitap <[protected]@godrej.com>; pednekar <[protected]@godrej.com>; Salil P. Doshi <[protected]@godrej.com>
Cc: ctsashi <[protected]@godrej.com>; kanugo srinivas <[protected]@yahoo.com>; Hyp_Thane Dgm <[protected]@hypercityindia.com>
Sent: Sat, May 14, 2011 2:33:19 PM
Subject: RE: Godrej a trusted brand ?]]

Hi Atul

Please reply , we are not able to pick back our product .

Regards

Jugal Sahu
From: kanugo srinivas [[protected]@yahoo.com]
Sent: Friday, May 13, 2011 10:30 PM
To: Atul Sharma; anitap; pednekar; AtulSharma; Salil P. Doshi
Cc: ctsashi; Hyp_Thane Mktg
Subject: Re: Godrej a trusted brand ?]]

Awaiting for you reply

From: kanugo srinivas <[protected]@yahoo.com>
To: Atul Sharma <[protected]@godrej.com>; anitap <[protected]@godrej.com>; pednekar <[protected]@godrej.com>; AtulSharma <[protected]@godrej.com>; Salil P. Doshi <[protected]@godrej.com>
Cc: ctsashi <[protected]@godrej.com>; [protected]@hypercityindia.com
Sent: Wed, May 11, 2011 9:07:08 PM
Subject: Re: Godrej a trusted brand ?]]

Dear Mr Atul,

As i already said to you that after buying the product of around Rs 18,000 /- and paying Rs 1500 /- for installation doing fabrication jobs of Rs 2000 /- conversion of Aluminium window A.C portion to sliding so that match outdoor unit Rs 3000 /-, Electrical works Rs 1300 / - (32 amps mcb, 2.5 sq.mm cable , 3 pin socket and box 32 amps). Moreover going to Hypercity for three times selecting the wrong brand i.e Godrej and last but not the least following up with you "o" great wonderful people of godrej for installation of product and replacement of product.telephonic enquires about of my pity status. It has cost me total of Rs 30,000 /- . Ut most taking three days leave from office at managerial level.

Do you think in peak summer season buying an A.C and waiting for 12 days for formalities to get the comfort or pleasure a satisfaction for buying an A.C that too in instalments on credit card gives u all the head aches.

If you are in my position what would you do ?

Look iam not big shot iam middle class person and i count each of my penny .

Regards,

K.Srinivas


From: Atul Sharma <[protected]@godrej.com>
To: [protected]@yahoo.com
Cc: ctsashi <[protected]@godrej.com>; [protected]@hypercityindia.com
Sent: Tue, May 10, 2011 12:47:48 PM
Subject: Re: Godrej a trusted brand ?]]

Dear Sir,

I have carefully gone through the contents of the below mail and based on the same i sincerely apologies for the inconvenience caused to you on the entire episode.

As per the discussion we had with you during the visit of Mr.Sanjay Deepankar we are willing to refund the installation charges @ 1500/- paid by you.

Kindly let us know when can we send the person for the same.

Inconvenience caused to you is deeply regretted once again.

Regards
Atul Sharma



>
>
>
>
> *From:* kanugo srinivas [mailto:[protected]@yahoo.com]
> *Sent:* 06 May 2011 21:41
> *To:* [protected]@godrej.com
> *Cc:* [protected]@godrej.com; [protected]@hypercityindia.com; atul.[protected]@godrej.com
> *Subject:* Fw: Godrej a trusted brand ?
>
>
> Dear...,
>
>
> The same the service engineer gives mail .id a wrong one as i.e atul.[protected]@godrej.com
>
>
> Regards,
>
>
> K.Srinivas
>
>
> ----- Forwarded Message ----
> *From:* kanugo srinivas <[protected]@yahoo.com>
> *To:* [protected]@godrej.com
> *Cc:* [protected]@godrej.com; [protected]@hypercityindia.com; atul.[protected]@godrej.com
> *Sent:* Fri, May 6, 2011 9:37:21 PM
> *Subject:* Fw: Godrej a trusted brand ?
>
> Dear...,
>
>
> Still a shame on godrej part.
>
>
> Still the story continues after three days there came replacement from godrej authorized transporter saying that we have to replace the outdoor unit.
>
> After seeing for three times the transporter said that the serial number does not matches with company provided so it cannot be replaced and gone.
>
>
> After fifteen days i.e on 06.05.2011 i called authorized service provider about the status he says that he is going to refund the amount fifteen hundred taken as installation charges of Rs 1500 /-
>
>
> The service provider insists that you have put a new A.C in that place (another brand). Should i have waited for all these days for Godrej people to come and inspect to good to me?.
>
>
> Godrej has to be responsible what the inconvenience caused to me . I will not return the unit unless until they my price.
>
>
> It is good part that Hyper city understood the situation and condition of customer and replaced with new another brand A.C.
>
>
> Iam going to consumer court in this issue.
>
>
> Regards,
>
>
> K.Srinivas
>
>
>
>
> ----- Forwarded Message ----
> *From:* Devanand <[protected]@godrej.com>
> *To:* [protected]@yahoo.com
> *Sent:* Tue, April 19, 2011 7:04:42 PM
> *Subject:* Godrej a trusted brand ?
>
> Dear Sir,
> Kindly let us know your contact details, for further action from our side.
> Will definitely get into details and resolve your problem, in case of any product related issues.
> You can also log in your complaint with our toll free no.[protected]
>
> Thanking you
> With Regards
> Devanand.
> [protected]
>
>
>
>
> *From:* kanugo srinivas [mailto:[protected]@yahoo.com]
> *Sent:* Monday, April 18, 2011 9:22 PM
> *To:* [protected]@godrej.com <mailto:[protected]@godrej.com>
> *Cc:* [protected]@hypercityindia.com <mailto:[protected]@hypercityindia.com>
> *Subject:* Godrej a trusted brand ?
>
>
>
> Dear .....,
>
>
>
> I have purchased new 1.5 ton split A.C from Hypercity on 12.04.2011.
>
>
> After installation on 17.04.2011 while taking trial the person has informed that the there is no gas in the compressor .
>
>
> The gas is to be filled to get the cooling effect.
>
>
> After that the gas refilling person came he said that there is a leakage problem in the outdoor unit it has to be repaired.
>
>
> Being a popular and trusted brand like Godrej is it viable to make the customer feel that it is a wrong thing purchased ?
>
>
> we are buying a trusted brand in the country how it is been issued without any quality checks ?
>
>
> For Warranty Then saying it was the final piece which has been given to you and model has been outdated ?
>
>
> Then giving assurance of there will be a minor repair in brand new item and will be working alright ?
>
>
> I have incurred expenses of more than Rs 10,000 /- for necessary adjustements for fitting the A.C apart from purchasing in instalmensts for Rs 20,000 /- for the comfort and thought it will be giving my family a pleasure.
>
>
> Please send this mail to Godrej and concerned people to highlighted issue.
>
>
> regards,
>
>
> K.Srinivas
>
>

work is not properly and all most they stop automatically after sometime not working.i am complaint a many times in customer care and send a mechanic in my house but mechanic is not solve my problem . my first complaint is 3 may 2011 my complaint no. is 135274. and second complaint is 14 may 2011 my complaint no. is 156734 , third complaint is on 15 may 2011 complaint no.is 167158 and also many complaint and last complaint 31 may 2011 and complaint no.is 179575 .mechanic is came and check it and change is motor after i check it but this problem same and not working ..... i request you to please change my washing machine ... i will oblige you...
thank you
YOURS SINCERELY
VINOD KR.SEHGAL
60 SUNDER PARK
SHASTRI NGR.DELHI 110031

Hi Team,

I bought a (GSC12FS3) 1.0 ton 3 Star Split AC on 30/April/2011 from Girias Investment PVT. LTD., Anna nagar east, chennai -102 and was installed on 01/May/2011. After three days of installation the cooling was not working. I registered a compliant on 10/May/2011. Till today 27/May/2011 I didn't receive any call from the service technician to look on this issue. I called the customer care and queried about this and never got a proper response from them. They will say that they assigned a technician to look on this. AC was bought and kept for no use. I have asked them atleast to refund the money. They try to convince us, if we ask for manager or any supervisor they say that there is no such person in their organization to take of this. Please do the needful or let me know how to take this forward.

Regards,
Mahesh Gunalan

i have registred complaint to m/s. haripriya electronics, narasaraopet on 3rd may 2011, and they are booked complaint immd on godrej tollfree no. they are giving call no.566472, after that service centre techinical persons are comming to my house. complaint pending, till today no response from service centre. i am suffered in this peak summer.

dear sir/madam
my self jayesh mistry
contact no. [protected]
i brought godrej washing machine aroun one year back & its brace down twice
from last 50 days i following them (godrej & supra engg kandivali)
The complaint was lodged on 14/04/2011, that washing machine is making noise, Technician came on 17/04/2011 and told that gear box is broken and it will be replaced. Till date nobody has come to replace it. We have tried to follow it up more than 100 times yet we don't see any action on part of the company. The lodged complaint number: 252611
I am very frustrate pl. hep me

i have made my complint about my refrigerators is not cooling vide comp no- 638072 on 10th may 2011 on tollfree no [protected] and again repeat the same on 15th may 2011 after a long time elepsed the co. has not response a single time . I am facing so probllem in heigher summer time so please help me

Sir
I am using godrej 1 ton window air conditioner. On 6/5/2011 i made a complaint against some technical problem in ac. Technician completely solved the problem by replacing the PCB unit, charging me RS.3050(RS. 350, service charge + Rs. 2700, PCB nit price under exchange). But on 9/5/2011 i received message from Godrej company itself for thanking to pay Rs.2000 only.
I contact customer care but they are not responding properly and avoiding the case. I doubt service man had over-charged me.

hii,
This is AMITA JAIN from Delhi NCR(ghaziabad). Around 6 years past i bought a godrej fully automatic washing machine. To avoid future inconveinence i got it claimed through godrej only after paying due amount. In beginning they served me very well.
But now after renewing my AMC(claim) policy, godrej is not serving me properly. Now they have turned into a rude , harsh and negligent people, who don't pay any heed to my complaints.
Nevertheless, there executives converse in very illmannered terms. They make promises to their customers to serve their complaints within 24 hours after submitting complaints.

My previous application number is 1100695.I lodged a complaint on 3 may 2011 but not obeying their promise they served me on 5 may 2011. They mended my washing machine on temporary basis coz again it had stopped working on 11 may 2011. I again filed a complaint but till today i have not been served. My previous complaint number is 822228 and new is 823965.I am really fed up of these people. I give them reminder calls twice a day but all my efforts have gone in vain.

So please tell me how to seek redressal and how to get out of this evasiveness.


Thanks and regards,
Amita jain
[protected]
nishtha.[protected]@gmail.com

Godrej seems to be a big name. But uchi dukan, fike pakwaan. I purchased a double door fridge in 2008 and the compressor of fridge is failed within one year. Company replaced with new one after so many complaints and charged Rs. 1350/-. What is the use of guarantee. I think, I have purchased a new fridge!!!!!!!!. Any ways again in 2011, the compressor is again failed and service provider recommended it with new one and again Rs. 1350/-. What is my fault? Now, I have come to know that my fault is that I have purchased a Godrej product? What a bull is the product. I am cursing myself why I have opted for Godrej Products. In only three years, compressor failure two times. Good going Godrej Good going. Go ahead making fool the people. In this world, u will get so many innocent and fool people who are purchasing ur products.

i recently purchased a micro wave owen on 27th april thru one of my company scheme and got the delivery on 27th april.



the horrifying story starts from here.



the person delivered said i am not the one who will install hence someone else will come in next 24 hours to install. (GOLI NO 1)



No one turned up for doing the installation and demo for next 72 hours. i myself opened the box and saw that the inside tray which is right on the top of the box packing is broken.



i tried speaking to call center and lot of other avenues where ever i can speak to and lodged a complain too with complain no 602398. (48 Hours was the TAT)



afte this same evening some one from local service center called up and asked for some info on the make and model of micro which i gave it to him. next three days he was out of sight. i again called him up and surprised me by saying "the part is not available and will take one week more to get it from mumbai." (GOLI AGAIN)



a simple tray is not there in any service center / godrej office/? what the .....



waited for one more week which ended yesterday but no one turned up. i got a plate from the market and got the Micro installed myself.



but what is the point of installing it when u dont know what are the features and functions.



am marking a copy of this mail to consumer forum as well.



the services have been so worst that in my entire lifetime i would not want to buy a godrej product and neither recommend to someone.



There are lot of other instances which happend but cant jot them down all on mail.

Ashok. Karera
[protected]

Please take immediate action inform me what action you are taking through my mobile no.

Just now i have heard again the compressor is damaged so every we have change the compressor already two compressor was replaced so after the guaranty period every year we have expand rs. 10000 for the new compressor. Beware of god at least if you are so dishonest he is watching about your replacing damaged parts with old parts. Who will be responsible of the medicine which is in our fridge after being off more than 48 hours already? Are you going to compensate for it?



Again the same type of problem found the refrigerator is not cooling i thin the compressor is not working which is under guaranty i sending this mail to my friends and also requesting them to send their friends and so on. I am really angry and thinking about to take a weak leave in college and serious go against your company. The only way to save your company from this is to satisfy me for that change those product parts which is give problem in the next two years then i will do reverse against what i have done against you. One thing i am telling you that i am really popular person. My contact no. Is [protected].





Really i having telephone no. 3207136 am fade up complaining against u now i am sending this as a advertisement to now again my freezer section regulator is not moving later found full of ice in that section after complaining according to complain no. 2663171 dated 21/04/2011 while removing the ice the lamination inside the freeze destroyed by your technician and the wire cover also found damaged their and not only that but also the timer was replaced when asked for the prod. No. From your servicing center they told me this prod. Has no no., the no. I have found from are 31mr07b ei[protected] obzd - 805 - 1g3 the no. In new one are rti 97909895 dt 06/2010 and again charged rs. 600/-. Now my question is for how long i have inform problem in every fortnight and how much i have to expand after buying a refrigerator cost of rs. 13,000 and a i have expend rs. 1600 + within two year of purchase after buying the refrigerator on 05.03.2009 ? Please take this product from my address and return all the expenditure which is round about rs. 14600 taking my depreciation cost according to the govt. Policy.

[protected] forwarded message[protected]
From: sandip mukherjee <[protected]@gmail.com>
Date: thu, mar 17, 2011 at 11:26 am
Subject: fwd: again complain
To: "[protected]@godrej.com" <[protected]@godrej.com>


Oil is coming below the temperature controller.Same thinks happened on 18/03/2010 as per service order no. 231250 charged rs. 950/- after giving bill of rs. 1250 and a less of rs. 300 where they have shown gas charge rs. 700 service charge rs. 350 and transport mechanic was raju saha as per signature ser pkg. [protected] tech 811155 v-225. I forwarding this mail to consumer forum whom ever i can through group mail i pray god soon your electronics department may close. My refrigerator cabinet no. [protected] product code 2cfcyy current compressor no. 0056570

[protected] forwarded message[protected]
From: sandip mukherjee <[protected]@gmail.com>
Date: tue, dec 28, 2010 at 9:46 pm
Subject:
To: "[protected]@godrej.com" <[protected]@godrej.com>


Product no. Gfe28cfc colour yellow nector customer name:-haraprosad
Mukherjee customer address: khalui bill math(1st lane) burdwan-713101
Purchase date:-03/-3/09 compressor change on 27/03/2010 charged
Rs.1300 service order no.:- 231250 again for gas refilling charged
Rs.1100 today compressor guaranty 5 years compressor no. [protected]

I bought one godrej microwave on 30th april. even after calling the customer care for several times, no technicians arrived to give a demo ( as said by the dealer while buying the product) . my request no is 924607. its really very sad to see these type of services provided to customers. before buying they will promise many things, but once you buy the product they will vanish.. really i curse myself for buying godrej product.

dear sir,


its been a year i purchased my air conditioner a little problem have arisen and it is not at all cooling in afternoon timings.send me a reason for its not working improperly to my email([protected]@yahoo.in)

New GODREJ AC PURCHASED WAS NOT FUNCTIONING PROPERLY SINCE THE TIME WE PURCHASED IT .
WORST COMPANY IN TERMS OF CUSTOMER SERVICE.
EVERY SEASON THE COMPRESSOR STOPS WORKING AND WHENEVER THE SERVICE ENGINEER VISITED US HE HAS CHANGED THE COIL, THE COMPRESSOR AND EVEN 4 TIMES REFILLED THE GAS ... BUT THEY DONOT HAVE ANY SOLUTION TO OUR PROBLEM ...

THEY ARE NOT READY TO CHANGE THE PIECE .. HAVE NEVER SEEN SUCH A BAD APPLIANCE PERFORMANCE .
IN THIS MONTH IT IS THE 3RD TIME WE HAVE FACE THE SAME PROBLEM AND STILL THE NO FINAL REMEDY
DONT EVER BUY GODREJ PRODUCTS ..OWNER MR VIKAS : [protected]

Hi Team,

I have a washing machin from godrej befor 20 days only but it has a probelm in washing tub water supply .executive has come to my home he check and said that he did not solve the problem. he said that it is the normal problem.its very very poor service.

Regards,
mpandian