HDFC Bank Complaints & Reviews

sir/madam, I have applied for a credit card after repeated call from your exe.(named menu ), also submitted the required documents . your exe. telephonically &personally visited my owned flat and office/govt.10+2 school in dwarka, new delhi. later on I somehow came to know that my application is either on hold / denied, and ihave to submit some more informations that too have been submitted on dt.21/09/2013 in atm dropbox (as advised) but still waiting information. therefore u are requested to do the needful immediately and intimate me immediately (mobile no.[protected]) . moreover to say that I am delhi agovt. employee(lecturer/school teacher) and my monthly salary is 58000/ and does not possess any credit card till date. my repeated attempt to solve my problem with your customer services exe. have failed due to their highly unprofessional attitudude. ATUL KUMAR MOB.NO.[protected] EMAIL ID. [protected]@gmail.com

Hi, Yesterday I tried to withdraw Rs. 3000 from BOB ATM with HDFC Debit Card in Mumbai Andheri, But my transaction failed showing "Time Out Error" but amount has been deducted from my account and has not credit yet. Kindly do the needful and what to do..

I have account with HDFC bank and I used to use the credit card provided by them. The HDFC guys blocked my account having acct balance of 10, 500/ INR and later I got the message that it has been debited from my account without any written and verbal authorization from me. Also they didn't informed me about before blocking my account and they harresh me by saying that Go and borrow funds from your friend and make the payment. I told them that if I have money in my account why will I borrow it from someone else and Please release my account and send me your field officer to collect he billed amount or else I can make the payment online through net banking once account is released but they didn't release my account and without any further notification debited the amount from my account. This is not at all justified and its really frustrating, harresing both mentally and financly.

I will in any case not bear the inappropiate action taken by the bank and will fight back for my money.

Abhishek Pandey
[protected], [protected]

In my Organisation one Employee (Mr. Anil) have taken HDFC credit card but, there was some misunderstanding between him (card holder) and HDFC. From HDFC Credit Card Dept., Delhi (perhaps any Agency) are calling to me and other employees whole day. I am being very frustrated.

When we talk to card holder (Mr. Anil) regarding this issue then he is saying that this problem is being discussed with Sr. Manager (Ms Babita) of HDFC.

Why Bank is calling other persons again and again?

Regards,
Ajay Kumar

I Vikram kagi having world MC card, no no [protected], whose credit limit was R 5, 00, 000, but to non usuage the card was blocked I have applied for address change on the 4th of this month at your kolhapur branch, and since then I have got horrible service, without anybody solving the issue. I have called the call center N number of times, but everytime I get different version 1st they told me the applications did not reach them after 15 days 2nd time they told me they could have done the address change online 3rd time they have told tme to just submit a application for renewing the credit limit, which was blocked, which made no sense as the card had expired . I need to leave abroad next month and need the card urgently, but to no avail I met one Ms Sheetal, who has been helpful and even took my application during her visit to kolhapur to pune, as she works in Pune, her Contact no is [protected], but till now the address change has not been Done and I have to apply for new card once this address change is done. Please look into the matter urgently and give me a solution

please find below attachment details of over limit charges Rs.500 taken by hdfc bank at 19/06/13 in fraud activity. reverse these over limit charges i have not got any information regarding these charges. this is wrong charges because i have usable credit limit in my credit card. before use credit card i have paid use amount in my credit card and amount has been deducted from my a/c [protected] then why you take these over limit chargs. why i will give these charges. revesre it back otherwise i will complaint to higher authority.

From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Wednesday, September 25, 2013 8:21 PM To: amitabh.[protected]@hdfclife.com Cc: '[protected]@hdfclife.com'; 'icrpc.[protected]@gmail.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Dear Sir I have a policy from your organization vide policy no 12389031. Due to unavailable of your payment center where I have residing since 2011( city pin code 721101) I have not make my policy payment timely hence my policy gone under lapsed. After several follow-up with your call center I have make my payment through online & submitted PHS form at Kharagpore Branch on 18th Sep 2013 but till the date already 7 days gone there are no such improvement of my policy has been reflected in my portal. Kindly revert with your valuable feedback to save the customer FAST. Aside to Mr Arun Saxena Sir kindly look in to the matter urgently so that we can avail the proper justice. Regards Rajjak Hossain [protected] / [protected] From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Wednesday, September 25, 2013 7:59 PM To: '[protected]@hdfclife.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Already 7 days gone there are no improvement When did I get the final result From: [protected]@hdfclife.com [mailto:[protected]@hdfclife.com] Sent: Wednesday, September 25, 2013 4:14 PM To: RAJJAK HOSSAIN Subject: RE:'HDFCSL=[protected]' Policy No. 12389031 Dear Mr. Hossain, Greetings from HDFC Life! This is with reference to your e-mail communication, we would like to inform you that we have forwarded your request to the concerned department. You will receive a response shortly. We assure you the best of our services always. Warm Regards, Shameer Customer Service Officer ********************************************************************************...⇄ Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay-> http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx ********************************************************************************...⇄ You may now view medical reports* online via MY ACCOUNT, Click here to register-> https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx *T&C Apply. ********************************************************************************...⇄ Please click the following URL to access our Service touch points. http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx ********************************************************************************...⇄ Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation -----Original Message----- From: RAJJAK HOSSAIN (rajjak.[protected]@gmail.com) Date: Wednesday, September 18, 2013 10:04 PM To: [protected]@hdfclife.com ([protected]@hdfclife.com) Subject: RE: Policy No. 12389031 Dear Concern I have download the payment receipt which I have made the payment yesterday through online. Request you to confirm the policy status urgently so that I can enjoy the policy benefits. Regards Rajjak From: RAJJAK HOSSAIN [mailto:rajjak.[protected]@gmail.com] Sent: Tuesday, September 17, 2013 9:32 PM To: '[protected]@hdfclife.com' Subject: RE: 'HDFCSL=[protected]' Policy No. 12389031 Dear Team In reference to the below print shots I have make the payment through online. Kindly arrange to waive the additional charges asap. Also request you to provide the payment receipt urgently. Would you arrange to provide the cust ID & password so that I can access the same through online. Regards Rajjak From: [protected]@hdfclife.com [mailto:[protected]@hdfclife.com] Sent: Tuesday, September 17, 2013 9:03 PM To: RAJJAK HOSSAIN Subject: RE:'HDFCSL=[protected]' Policy No. 12389031 Dear Mr. Hossain, Greetings from HDFC Life! This is with reference to your e-mail communication, we would like to inform you that the present status of policy number 12389031 has Lapsed due to non payment of premium due from 24/05/2011. We request you to revive the policy by paying the total amount at any of our nearest HDFC Life branches. Outstanding amount Rs. 10000/- Service Tax / Education cess Rs. 150/- Reinstatement Fee Rs. 250/- Service Tax / Education cess Rs. 31/- Interest/Fund Amount Rs. 1518/- Total Rs. 11949/- Kindly visit our website www.hdfclife.com for branch addresses all over India. Note : If you pay the total amount through online or opt for SI/ECS for paying your future premiums then the revival charge of Rs. 281/- will be waived off. We would like to inform you that we have generated a revival quote for the aforesaid policy which is valid for next 15days from today. Since your policy is Lapsed for more than one year. Hence, we require Identity Proof, Income Proof, PHS(Personal Health Statement) and Address Proof along with out standing Amount. Further, we have mentioned the Online payment procedure below : Online Payment : Pay your premium online through our website, if you are a registered user of billjunction.com or have net banking facility with any of the following banks:-HDFC Bank, ICICI Bank, Axis Bank, State Bank of India, Punjab National Bank, Union Bank of India, Yes Bank, Corporation Bank, Allahabad Bank, Oriental Bank of Commerce, Bank of Rajasthan, Karnataka Bank, Vijaya Bank, South Indian Bank, Bank of Baroda Retail, Bank of Baroda Corporate, Federal Bank, Bank of India, Dhanlaxmi Bank, Bank of Bahrain and Kuwait, Deustche Bank, Indian Bank, Central Bank of India, Indian Overseas Bank, IDBI Bank, Standard Chartered Bank, State Bank of Travancore, State Bank of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Mysore, City Union Bank, Kotak Bank, Krur Vysya Bank, State Bank of Patiala, Syndicate Bank and UCO Bank. * Premium payment for Inforce, Lapse, Paid Up, Temporary Lapsed, Discontinued policies can be made online. Option1: Payment can be made through Bill Junction if the policyholder is registered in bill junction. Option2: Policyholder need to fill in the details and that will redirect to Net banking website: Steps to be followed to pay the premium online Step 1: Visit our website www.hdfclife.com Step 2: Click on Customer Service Step 3: Click on Premium Payment Options Step 4: Click on Online Payment - Net banking Facility or Online Payment - Credit / Debit Card Step 5: Fill in the details and Confirm This will take you to the next page where you need to fill the other information such as policy number, premium amount, premium, bank details / card details etc. Step 6: Fill in all the required information and submit. We hope to have addressed your query. The present status of My Account facility is Newly Added. The User ID and Password has been sent from [protected]@hdfclife.com with the subject line as "Welcome to My Account ", kindly check your mail box as well as your SPAM folder. We would like to provide you the process for first login: 1. Visit our website www.hdfclife.com. 2. Click on Login: Customer, which will lead you to login section where you can use your User ID and Password. Further, we would like to inform you that the password is Case Sensitive, take adequate care while login. 3. The system will ask you to reset password. You may reset password with new one. We assure you the best of our services always. Warm Regards, Shameer Customer Service Officer ********************************************************************************...⇄ Pay premium online by visiting our website using Net Banking, Credit Card, Debit Card. Click here to pay-> http://www.hdfclife.com/CustomerServices/OnlinePremium_Confirm.aspx ********************************************************************************...⇄ You may now view medical reports* online via MY ACCOUNT, Click here to register-> https://cp.hdfclife.com/cpweb/OnlineMyAccountRegistration.aspx *T&C Apply. ********************************************************************************...⇄ Please click the following URL to access our Service touch points. http://www.hdfclife.com/CustomerService/CustomerServiceContactUs.aspx ********************************************************************************...⇄ Regd Office: Ramon House, H.T Parekh Marg, 169, Backbay Reclamation, Churchgate, Mumbai- 400020. Insurance is the subject matter of the solicitation -----Original Message----- From: RAJJAK HOSSAIN (rajjak.[protected]@gmail.com) Date: Tuesday, September 17, 2013 08:28 PM To: [protected]@hdfclife.com ([protected]@hdfclife.com) Cc: amitabh.[protected]@hdfclife.com (amitabh.[protected]@hdfclife.com); rajjak.[protected]@vodafone.com (rajjak.[protected]@vodafone.com) Subject: NEED URGENT HELP TO CONTINUE POLICY # 12389031 Dear Concern This is to inform you that my policy no 12389031 currently I want to continue due to payment collection issue the same has been gone under suspension mode. Please find the below details : Clint ID : 54436862 Policy No : 12389031 Name : Sekh Rajjak Hossain Kindly provide me the online payment option as well as payment amount so that I can made the payment by tomorrow EOD. Regards Rajjak Rajjak Connect With Us On HDFC Life has been conferred with the "Life Insurer of the Year" Award at the Bloomberg UTV Financial Leadership Awards 2012. HDFC Life has been honoured with the prestigious IMC Ramakrishna Bajaj National Quality Award 2011 for excellence in the service category. Please do not print this email unless it is absolutely necessary DISCLAIMER The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and is unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt or for any damage caused by malicious code or alteration by any third party. The contents of this email do not necessarily represent the views or policies of HDFC Standard Life Insurance Company Limited Connect With Us On HDFC Life has been conferred with the "Life Insurer of the Year" Award at the Bloomberg UTV Financial Leadership Awards 2012. HDFC Life has been honoured with the prestigious IMC Ramakrishna Bajaj National Quality Award 2011 for excellence in the service category. Please do not print this email unless it is absolutely necessary DISCLAIMER The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and is unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. HDFC Standard Life Insurance Company Limited is not liable for any improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt or for any damage caused by malicious code or alteration by any third party. The contents of this email do not necessarily represent the views or policies of HDFC Standard Life Insurance Company Limited </HTML< TD> <<CP_PremiumReceipt_54436862_12389031_[protected].pdf>>

I am writing to get some help with regards to HDFC bank credit card collection practices. I hold a cc with them from 2007 which is now blcoked due to non payment. I have infmd them tht i am ready to go to the court as i am not able to make a full payment in one go. I am settled abroad and now they call my sisters work number and harass her. HDFC bank has all my details, includung my address and phone numer. I have asked them to send me the statements but they refuse to send me any and only say that i shd make a payment of the full amount, they also say they are not able to send me statement overseas. They contact my friends from facebook and try and threaten them for non payment. this is clearly legally not allowed. i look to get some help from you in this matter asap pls! The number i get a call from is [protected], person name ravindra thite. he abuses me and my family and wants all the money in one go. i have clearly told the bank, by contacting thme on facebook that i am ready to go to court. i have also spoken to a person called ashish from pune branch and told him he can send me a court notice and they are not supposed to contact anyone apart from me and tht too on my mobile which is registerted on my account by hdfc bank call centre in chennai. inspite of all this they still harass me. i am looking for some help in this matter.

Dear sir/madam I bhavesh k pattankar.I was employee of HDFC Bank Ltd As a post of CSCE My employee id CB16263 in Vadodara branch Gujarat.I had resigned on[protected] and submitted my PF claim as on 12Aug 2013 but till now no information about my PF Stetas .So please as soon as possible process my PF




Regard
Bhavesh k pattankar
E-mail [protected]@ymail.com
mobile no [protected],[protected].

On 21.09.2013 at around 12:00 pm i got a call from [protected] regarding an offer in relation to my existing HDFC credit card. It was been described that since i'am a regular customer and rarely use my reward points so a discount card has been offered to me which will carry a discount of 20 % in any purchase. Finally i came to know that i have to pay an amount of Rs. 6399, so I said no during the verification which came from Shiftthoughts.com. Soon after that the person named Jyotish Pandey a so called employee of HDFC bank called me again and told that the money has already been debited from my account and cannot be returned in any case. After repeated conversations I finally had to accept the offer forcefully and had to say yes to the verification call. The OTP has been generated from your bank. The messages are saved with me. Earlier I used to carry a good fortune about your company but now since I have been victimised to such a fraud so I must say that some of the bank members are also associated in the fraud. I don't know who is the actual culprit whether it is the HDFC bank or yatra.com or Shiftthoughts.com but finally the people like us are the sufferers. I’ve seen hundreds of such cases has been registered in consumer forum and most of them are in association with HDFC credit card. So its a threat and can happen to anybody. These things should be checked as soon as possible coz people are loosing thier hard earned money due to such frauds.

Dear Sir

I have get two-wheeler loan no 2004 through centurion bank Completed the two-wheeler loan, after completion of my loan I have not received the original RC book from bankers. that time they have told me NOC send through by courier but till now I have not receive the NOC

We need the NOC

with regards
amruth
[protected]
[protected]@yahoo.co.in

Hi,

This is to highlight fraud charges made by HDFC bank on my credit card and then not helping at all in doing any investigation on the fraud. Instead to all my requests for help they just keep sending their standard replies of "it is under consideration" and finally "nothing can be done regarding this".
The case of fraud particularly interesting and clearly shows that HDFC bank has no interest in resolving ANY sort of issues for customers and just wants to make illogical excuses which frustrate customers
Details:
1. Fraud charges made on my Jet Privilege HDFC Bank World Credit card by Priority Pass lounge of Rs 3340.44/-. Charges were made on card in the month of August 2013 and the charges clearly mention that they have been made because of 2 people using the priority pass lounge in the month of July.
2. While I had used the lounge in July – It was a single persons entry AND also the person taking the entry had clearly mentioned that the lounge usage is complimentary.
3. I highlighted the 2 errors to HDFC bank: that the usage was complimentary and even if it was to be charged it was used for only 1 person. To add to it I was neither communicated that charges will be levied neither was I given any receipt of the same.
4. To this HDFC bank kept replying to me (in 7-10 mails exchanged within 1-2 months) that these charges are by priority pass lounge and they CANNOT DO ANYTHING ABOUT IT.
5. I finally asked HDFC to tell me the procedure to close the card. To this they instantly replied asking me to wait for some time while they do further investigation.
6. After another 5-6 mail exchanges and around 1 month later they reverted saying I had used the lounge for 2 people on 30th June for which the charges are applied.

After this I simply lost my patience as I NEVER used the lounge on 30th June. Also the charges in card statement clearly mention that it was for JULY usage. Now I am thoroughly frustrated and helpless.
HDFC clearly has done no investigation at all and is simply avoiding doing anything about it.

I have impeccable payment record with HDFC and have cleared all payments on the card in full weeks before due date always.

I don’t know whether this consumer forum would help resolve the issues but I want to spread HDFC’s pathetic service and no help during fraud transactions to as many people as possible so that other consumers can opt for better credit cards.
Regards
Parag

Hi,
I had two credit cards from HDFC and CITI banks, both with credit limit Rs.35000/ and Rs.38000 each. Due to some financial issues I could not pay for the cards for around 6 months and the banks closed my credit card. But later in the month of May'2013 I cleared all my outstanding amount Rs.58,000/ and Rs.65,000/ which includes all the fees and charges. I have obtained No Due Letter from both the banks.

Now when I am applying for a fresh credit card from the above banks or any other bank, they are rejecting my application, and also stating that I can reapply again after 6 months.

Please help

sir i was working for HDFC bank as a contract sales executive in naraina/delhi branch. after 09 months of resignation neither i have received my experience certificate nor my pending PF my CSE code was CS 49439. requesting proper action against it i have given my resignation letter to padma branch, my contact no is [protected] please issue my reliving letter

i had applied for a credit card on around ending of july this year there was some lady named UMA who told me to produce previous month bsnl bill for which she would wavier off initial fee for credit card.i told her i dont want to do any smart payment from my card for further bsnl phone bill payment . after around 2 months i get a message that amount rs1294 was debited from my credit card. when i had not used my card at all . when i called the customer care they told me it was for my phone bill and i had applied for it(which i did not ask for) and the bsnl bill was paid already for last month. i went to hdfc bank in mg road that lady was not in office , i had to speak with some bank manager named mrs shivani singh who was more busy in her own bank work and her people then helping me out with my problem, i had to wait till she finishes her work , she asked me to write a complaint to hdfc credit card people. she had no clue of what to be done and says credit card is not her dept, how come she is the bank manager then and for what..people in bank dont know how to handle a complaint or an angry customer when i spoke with that executive UMA she told me i had applied for it seems... i have no hope that i would get a clear help from them . mrs shivani told me first it would take about 3 days and then told 5 days, to get reply from credit card dept. i really dont know even now for what reasons the amount 1294 was used . the card was not used at all .. i find the whole hdfc banking sys a complete fraud . it had happend even before one guy asked us to changefrom normal hdfc visa debit card to hdfc platinum royale debit card for no extra charge , when i saw amount 400 was cut as annual fee. i am so angry with the inconvenience they have caused ..

Name:- Nanda Kishore Bhosle Policy number :[protected] Phone Number:- [protected] I have been using the Health Card from 2009(With BajajAllianz) before its was migrated to HDFC ERGO. I have taken this policy from the HDFC Credit Card. Few days back I called the customer care execute for the claim. He said that I am eligible only if I have the policy for 4 years continuously. When I told them that I am using the card before it was migrated...

DEAR,Sir this is Neharu Kher, was working as FPM in HDFC SECURITIES for the period of one month from 2nd may 2013 to 28 may 2013 having emp code:4240, base branch:Shivranjani,ahmedabad was reporting to BM: Hardik SHah please lookn to my matter because still i didnt receive my F&F,and my releaving letter..I am facing a lot of problem to join other organisation because of my releaving letter.... i had already asked my seniours managers to help me out with this but they could not........please look into my metter as soon as possible Thank you Neharu kher [protected]

HI, My name is Surya. I'm working for a reputed company in Trivandrum. And very recently i've applied for a personal loan for Rs. 100000. Its been 2 weeks time and have not heard any thing. When called the agent who forwarded my loan application, he informed me that as i do not have a "OWNED HOUSE" my loan will get rejected. My query is that no one told me before applying for the loan that its mandate to have a owned house in order to apply for a personal loan. Had i been informed of this i would have not bothered to apply for it and would have looked out for other sources instead of wasting my time behind HDFC personal loan. On their website they only state that one must have a salary account to apply for a personal loan. I'm currently stating in a rented house with my wife and my permanent address where my parents stay is also a rented house. I had applied for this personal loan to remit my younger brother's college fee. But now knowing that i wont get a loan just because i dont have a owned house is really depressing. Either HDFC bank is misleading or the Agent through who i had applied for loan. Either way i'm going through a lot of stress just because of this one issue. I just want to know whether the information given to me by the loan agent is right. IF it is, then why isn't it mentioned on the website where everyone can see before they apply for a loan. And if the loan agent is wrong then when will i hear from the personal loan department regarding my loan application Please help.

HDFC has sent me a new CHIP debit card and informed me that existing Debit card will be deactivated. Since I was out of India, I requested HDFC that I cannot access the new card., so please dont deactivate my oldcard till I receive the new one, and the customer care official said yes. But., before i reach India they deactivated my old card and I got stranded in Korea unable to use my card.

Dear Sir/Ma'am This is to inform u that someone is using my office address for opening account in ur bank and doing some fraud activities. my office address is 305/118 2nd floor shop no 8 triplicane chennai 5, and i'm getting couriers and speed posts in the name of KARAN SINGH P MOBILE([protected]). I just want to inform u that i'm getting letters from HDFC Bank also. Pls take a legal action on them. I'm not aware of whats going on here so i request u pls take urgent action. I request HDFC BANK to verify address of their clients before opening account