I applied for a 3-in-1 savings and demat account on 12th January 2008 with one sales person called
Mr. Venugopal (mobile: [protected]) which is still in "Processing stage".
The response from the people working are absolutely not acceptable and really absurd. After 20 days of patient waiting without even being called by the sales person or whomsoever from the bank, I met the Consumer complaints manager in ICICI Alwarpet informed that they cant take the ownership and send me to ICICI so called main office at Mount Road (opposite to Sun-TV office) at chennai.
We contacted one Mr. Manigandan (mobile: [protected]) who informed that the entire process will be completed in 4 working days time which was 5th February 2008.
I recieved the savings account number, but again no response for the Demat account. Even for savings account I received the card and account details only on 9th February 2008.
After calling the worst ever consumer complaints number ([protected]), I really wasted around 4 hours of my working time talking to Raja, Maichel (customer service ppl), who were not able to connect the call to the escalation managers (Gilbert, Pasha, Anoop).
Through the call, I was able to talk to one manager (I dont even know if he is) called Gilbert who said my process would end by 12th February without fail.
Today, 14th February 2008, after 1 month I am still not able to get answers for my complaint, neither proper response or timeline by when I would receive the demat account user id and password.
People are sitting in Hydrebad, without direct contact numbers and to reach a manager it takes 45 minutes of time. Contact number of Gilbert (Extn: 4142), Pasha (Extn: 4194), Anoop (Extn: 4195).
Just because a bank is established, they are taking people for granted and playing with the valuable time without knowing the need of people.
I am raising this complaint with utmost hope after spending so much of time and undergoing mental pressure about the same just to receive some response from you and to take this forward to ICICI bank to make them realise "Customers are Valuable" and CANNOT BE TAKEN FOR GRANTED.
I hope this complaint would have some value.
Regards.
Mohan
Aug 13, 2020
Complaint marked as Resolved
No point is escalating matters to Head of Service Quality of COO.They are hopeless...
Dont invest through ICICIDirect.com.