[Resolved]  Indane Gas — Bad Service

Dear Sir,
I am a LPG Indane Gas customer with Ragavendra Gas agency, Avadi, chennai and my consumer number is 9559. I have booked for a refile on 15th October 2007 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 29th oct 07.they informed me that your number is not registered till today. And it is registered by now only it will be distribute after a week. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Ragavendra gas agency consumers. Please take necessary action.

Dear Sir,
I am a customer of Indane gas. Recently I was transferred from Jamshedpur to Ranchi. Therefore I got transferred my gas also from Jamshedpur to Ranchi. At present I am in NIFFT Hatia Ranchi. The following is the name and address of my present dealer.

M/S Vaishnavi Indane Service
Sharma Market, Dhurwa
Ranchi 834004 Jharkhand

I want to register my grievances against the above mentioned dealer. Before leaving Jamshedpur I deposited my cylinders to the dealer at Jamshedpur and got it transferred to Ranchi. When I produced the paper to Vaisnavi they took a long time (about one month) to provide me gas connection. They also forced me to purchase a new gas pipe of Rs 170.00. After the consumption of the gas I booked for the cylinder on[protected]. I requested them several times on telephone to deliver gas but they did not deliver me the cylinder. When my brother (who is in police) asked them to deliver the cylinder then they delivered it on[protected]after one month). At the time of the delivery I was not present at my residence. The person who delivered the cylinder forced my wife to pay Rs 310.00 (which is certainly higher than the actual price). When she insisted for receipt he told that we were not giving any receipt. My consumer no is VI 15361.
Therefore you are requested to look into the matter and insure the harassment free service to the customers.
Dr A. K. Pathak (Consumer No. VI 15361)
Qr No. D7, NIFFT, Hatia, Ranchi 834003

Dear SIr ,

My job was transferrd from Gurgaon to Noida , so i transferred my gas connection from Gurgaon, immediately after transfer , i was posted on deputation to punjab for 1.5 month. so i didnot get time to get the transfer resumed in Noida, now after 1.5 month when i contacted Noida Agency , they are saying that its too late now, so its not possible for them to give us the connection , we need to meet company professional for this,
they said that company person use to come to their agency on Thrusday , i waited till thrusday (8th Nov 07) but they didnot turned up .

Now my cylinder is empty , so its really difficult to cope with this situation and wait for one thrusday after other.
Pls give me some solution to this problem as soon as possible.

Waitng for your reply.

Thanks & Regards
Rekha
Mob : [protected]

I am a customer of Indane Gas for last 13 years. I have booked for a refill of gas cylinder. Firstly the agent refused to take booking and told me that u will have to show your documents as someone is also been showing on ur account so i have shown them the documents as copy and Recommendation which had given by Late and EX MP Smt.Sukhbans Kaur Bhinder(Gurdaspur-Punjab) order letter. Letter Number 83161, Index Number 2129.
But they refused and asking for other voucher which we dnt have and they didnt shown us any copy like that i am hetting service since 1994 to till date but now thay said u r not the owner as everything is on my name and adress is also same (Madan Lal S/o Sh Prabh Dayal Mohalla piplan wala Bhadroya road, Pathankot(PB)
Card No:[protected]/95
Customer No: SA11403
Distributor Name:[protected]
Issuing Company:-90C
Super Associates(Indane Distributor):[protected]

I request officials to please look in to this matter. Without GAS how I will cook my food. I have arranged for some carosene so that i can cook food by old age stove.

Dear Sir,
I am a customer of LPG Indane Gas with Vijay Gas agency, Besant Nagar, Chennai and my consumer number is 24493. I have booked for a refill on 17th December 2007 over phone. They are not assure that, when they could deliver our request. This is the think not only happen for me but all Vijay gas agency consumers. Please take necessary & Swift action in this regard.

Each & every month we are experiencing the same difficulty with Vijay Gas Agency distributor.

I am a indane gas costumer bearing no-13874. M/s Guru gas agency is the distributor for Chittapur, Karnataka. I have booked for refill 12 days ago but unfortunately still yet to receive the re-fill.

Dear Sir,
I am a customer of Indane LPG gas with Raghu Gas Agency, Khandsa Road, Gurgaon. My registration no. is 37222.I want to register my complain against this distributor. Throughout my life, I have never seen such a corrupt Indane Gas Agency like this. These people never supply gas cylinder before atleast ten days. It would be your good luck if you receive cylinder within ten days. Another thing, these guys have no system of registering your request for a cylinder via telephone. There numbers are always busy. I have to personaly go to these people to book a cylinder. I registered a cylinder on 16th Dec,2007 and got it on 4th Jan, 2008. Thats only after i had visited their office three times. I am a software engineer. You can yourself imagine how much tight shedule i already have. Still i had to visit hteir office threee times. It was like a great mental and physical harrasment. when i asked these guys for the complain book, they say that we did not have and changed the subject by saying that you wouldreceive the cylinder next day. This agency is also notoriously famous for selling cylinders in black market in this area. Please take some necessary actions in this regard

my consumer number is 21760, registered with Jamna Gas Service, 106 Outside Sainyer Gate, Jhansi.
the people in the gas agency never pick up phone[protected] and[protected], hence it has become impossible for us to book our gas.
it is impossible for us to go to the agncy for booking our gas, as there is always a huge line, mostly of very rustic people.
kindly do the needful at your end.

Dear Sir,
I am a customer of LPG Indane Gas with Vijay Gas agency, Besant Nagar, Chennai and my consumer number is 18355. I have booked for a refill on 17th December 2007 over phone. They told that i will receive it with in 10 days so for i did not receive the cylinder. They are giving the bill that shows that ten days before if we ask anything we are not getting any proper answer from them.

Each & every month we are experiencing the same difficulty with Vijay Gas Agency distributor.

Bookings on phone. Phone is always engaged & when rings no one picks up.

Dear Sir,
I am a LPG Indane Gas customer with K-2 International Gas agency, Sarita Vihar, New Delhi. He is not working properly. Gas booked time 6 AM to 9 AM only. Every customer is very said to
K-2 International Gas agency. so, if you have solved this problem then every customer give bless to you and your family also.
Please take necessary action.

Thanks & Regards
With K-2 International Customer
Sarita Vihar-110076

Dear Sir,

Recently I posted at Gurgaon from Delhi. I have no gas connection here in Gurgaon so I purchased an Indance Gas Cylender from a Hawker in black for Rs. 600/- which was containing about 5 Kg. of water.
I request that such type of blackmailing should not be committed and measures should be taken for preventing it so that such a reputed and esteemed Agency like you could not be blamed in the society.
Bisht B S.
Rajeev Nagar, Gurgaon

Dear Sir,


This is in reference to my gas connection with the Chandani Gas agency in Mahavir Enclave, New Delhi They have got the worst customer service cell, whenever we call them up for registration they don't pick the phone and neither the number provided by Indane itself works ....ie they don't pick the phone or the phone is busy ....this is heights...if this continues trust me i'm gonna go and sue them in the court because i don't have the time to be on the phone for 24 hours. I called them up yesterday for 2 hours and trust me there was no response either there phone was busy[protected] or they did'nt pick the phone when it was ringing and same goes for their hotline number 1260 and also the another number 23411282. Not only this i tried all sets of number from their emergency phone no to their distributer no...nothing worked out.......This is heights.....I now beleive to personally visit their and fire them up right there.....Please look into the matter as this is the worst customer service

I have gas connection in my name with Ranie Enterprises, Chennai (Consumer No.37631). Whenever we are trying to book on phone, they are not picking up at all. I have to personally visit the Agency to book the refill delivery. I am also facing delay in deliveries even more than 20 days from the date of booking.

I request authorities to look into the matter immediately and instruct Agency to take the order on phone and no delays in deliveries.

Thank you,

Yours
B. Namdev

Respected Sir

My gas connecton (INDAN)no. is c-17154 (capitan Gas Agency Pratap Vihar Ghaziabad ) i booked this no. 15 days back till now i am waiting for cylender between thees time i called 40 times to gas agency but there is no corrective action from there side
we are facing porblem a too much
to whoom we can approach for this reason
my mobile no. is [protected]
If i am getting any response from your side that will give me satisfaction to believe humanity

Thanks for
your time and consideration
Baleshwar P Tiwari c/o Caiptan S.R. Sharma
A-43 SARVODYANAGAR
VIJAY NAGAR BAI PASS
GHAZIABAD U.P.

Dear Sir,
I am a LPG indian gas customer. my cylinder became empty on 30 jan 2008. I called my gas againt to refill it and they told that they will refill within 2 days but today is 07, feb 2008 till now they didn't refill it and no one is responding my phone call.

My Name : Nayak Narendra Kumar Barma
customer No :sg- 32612
contact : 25066953, [protected]
H. No- 414, Rajokri village, New Delhi-38

againt name : Sona enterprise
againt code :9107302
contact : 26897455, 26893219
Masoodpur, Vasant kunj, New delhi

Dear Sir,
I am a LPG Indane Gas customer with Pardeep Gas Agency , 3, Behind Ford Tractors , By Pass Road , Faridabad -121007 and my consumer number is PT -2801. I have booked for a refile on fifteen day ago by personal visit .. They replied that they will Distribute with in a week. On[protected] , when delivery man came to home for delivery he ask for domestic gas customer card due non availability of my wife ,so above card is not shown to delivery man. Then delivery refused to give the cylinder . so I went on[protected] to pardeep gas agency for refile , concerned clerk is said your booking is canceled , and you have to book your refile again and we can not give you cylinder today .When we ask for complaints register they provide me Indian oil officer number and owner of that gas agency , both the person holding these numbers are not picking their phones. I think this not happen to me but all pardeep gas agency consumers .
Please take necessay action

Anil singhal

My name is D. Krishnamurthy and my consumer no is 36110. The Ranie Enterprises who is one of the distributor never picks up the phone or removes the receiver so that it is always busy. You need to make a suprprize visit at their office or try to call their number. The response is very poor. As a senior citizen it will be very difficult for me to go to their office each time to book a refill. Request you to look into this issue and pull the culprits up so that the consumers are at comfort.

Regards

Dear sir,
My Name is sunil kumar, my consumer no. is 29091 and my agency name is K-2 International, sarita vihar, New-Delhi. i booked my cylinder 13 days back[protected] and till date[protected] i haven't received any cylinder from the agency, when i went there and asks regarding the delay. they are saying me that from last two days strike is going on in LPG plant, is it right, if not, please take the necessary action against this information and please say them to issue my booked cylinder.my cylinder is empty now, what i will do, how i will make my food, please do the surprise visit also, their behaviour is also not good.

Indane Gae — Not picking up the phone, Delayed delivery and poor service

Hi,

I have been trying my gas distributor (JAGAN NATH TERPRISES ) located in 1181 GRD FLR GALI 36 D D A FLATS MADANGIR, New Delhi- 110062 for the last Ten days and they dont bother picking up the phone. I have been suffering a lot...
agency comes across as a very poor service provider. The contact numbers are consistently busy (we haven't been able to check on the status since last 10 days as the numbers are not reachable)

Thanks.