[Resolved]  Indane Gas — Bad Service

Respected Sir,

This is regarding the delay of supply of LPG and . We are your customer holding the account in chakradharpur (jharkhand) my a/c no:10888 . In around the cricle of chakradharpur most of the area people holding the account in the shikhar indane. We are facing a big problem in supply of LPG. Some of the complaints faced by our area peolpe are mentioned below. Kindly set right the same to service the peole in better way.

1. Non receipt of LPG supply in the commited day.

2. Telephone lines always busy.

3. To give a correct info of LPG supply date.

4. To treat the customer in so bad way.

5. office open or close never time

it is my humble request for you ps solve this matter.

thanking you
kishan garodia

Sir,
I am a Indane gas customer, my consumer no is.54008 with Guru gas agencies, M.K.B.Nagar, we are shifted in m.k.b.nagar past 4 months, in the four months we are booking gas for refilling, they delayed 10 and 15 days from the date of booking, every month they do the same thing. we try to call them so many times but there was no response. the service is very bad.

Bad Service

Dear Sir,
I am a LPG Indane Gas customer with vijaya kumar Gas agency, pammal, chennai and my consumer number is 51524. I have booked for a refile on 26th september 2009 over phone. They replied that they will Distribute with in a week. But after 15 days when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them for that they informed to me no stock we can not received load. what is the real reason how many days they continue this same reply kindly do this need fulASAP

Dear Sir,
I am a Indane Gas customer with Vidarbha gas agency ganesh nagar nandanwan Nagpur and my consumer number is 27564. I have booked for a refile on 06th October 2009 over phone. They replied that they will Distribute with in a week. But after weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 16th oct 09.they informed me that they are not able to delivered upto 20th Oct2009. In person I explained the things to the agency and my cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad and saying ifever you have problem you can talk to anybody.Then i made a call to Indane gas customer care officer as per his comments nobody are complains about M/S Vidarbha gas agency. This is the think not only happen for me but customers are not having much time to spent on complaints. Now we are searching for other option that where the services is good.Please take necessary action.

WORST SERVICE OF INDANE GAS DEALER

Dear Sir,
I am a Indane Gas customer with Vidarbha Gas Agency, Ganeshnagar Nandanwan Nagpur and my consumer number is 27564. I have booked for a refile on 06th October 2009 over phone. They replied that they will Distribute with in a week. But after a weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 16th oct 09.they informed me that they are not able to deliver your cylinder upto 20th OCT 2009. In person I explained the things to the agency and my cylinder are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. When I call to Indane Gas customer Care Officer as per his comments nobody are going to complain about the service of Ms. Vidarbha Gas Agency.This is the think not only happen for me but all Vidarbha gas agency consumers are not having much time to spent on complaints. Please take necessary action.

I am LPG gas customer H-7 Shatabdi Enclave sector-45 Noida.
I have booked my refill on dt. 02.11.09 but did not yet Kasna Gas agency.
Phones of Kasna Gas agency are always busy.
Please suggest, what to do?

Anil Yadav
[protected]

Dear Sir,

Customer ID :02388

we are residing in rural Area, and using the indane gas for last 5 years, From Local Agencies bearing Name D.N.Indane gas Agencies Residing at No : 30/7 ,Mala Theatre Complex ,Palamrneri Road ThiruKattupalli-613104 Thiruvaiyaru Tk-Thanjavur Dt. Phone[protected],287875.

we have two Cylinders one for Additional.We Received Last Cylinder on 14/10/09. We Booking The Next on 09/11/09 till date we have not Received the Same. But No Response From The Agencies .Every Month Same Problem Occured.

Please do the needful for Quick Servicing.

regards

V.Regupathy.

Dear Sir,
my consumer number is 20505. i have my indane connection in Mayur gas Agency, Peelemdu coimbatore. i have booked my cylinder on 20.11.2009 via sms. but till 01.12.09 i have not recevied my cylinder. Since booking is converted to sms mode they are not picking up phone the phone line is always busy. they say booking is accpted only after 25days and they always make more than 10-15 days for delivery. i think they suppler making rotation and doing malapractie with help of agency. why delivery is always late?? please take some action thanking you

Sir I belong to village & P.O. Ambari Tahseel Phoolpur Dist Azamgarh.I booked for refilling gas on 4/12/09 and was told by gas agency phulpur Azazmgarh that home dilivery would be within a week.I have reminded many times but still having passed eleven days the delivery of the has not been made.I have seen in news paper that the agency should deliver the gas within two days of booking otherwise would be fined.I astonihed being such rule, how the agency ignore it. please look and do necessary
Mazharul Haq
Connection No.4825
Indane Gas Agency phoolpur Zamgarh

Consumer No 17912I had booked my gas on 10.12.09 from Natraj Enterprises- Yelahanka new Town and informed that my gas will be delivered which was not done, and again when called on 12.12.09 it was informed my booking has not be done, again booking was done on the same day and i was informed that i wil be getting in two or three days and Iam yet to receive my gas. . now even though we have double cylinder we are not able to get the reffil even after 30 days, and also we dont have any proof of booking done on telcon. your early action in this regard will be highly soicited

Dear Sir,
Gomia gas suppliers gas dhang se gas nahi deta hai wo gas ko motor veicle walo ko price se adhik mai beachta hai { Rs 292 se Rs 350} tak mai sell karta haiaur magne jate hai to natak karta hai.
so, aap se vinti hai ki isme karvai kare.
Dhanyawad|


Aapka Grahak
Rajat Kumar
Date:-24.12.2009 At+Po+Ps= Gomia
Dist- Bokaro Jharkhand

Respected
Sir

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA, RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE, then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

Respected
Sir

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA, RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE, then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

sir,

My Name is Pankaj kumar singh my consumer no. is VI-39215 and my agency name is M/s Vaishnawi Gas service Dhurwa Ranchi. i booked my cylinder 65days back(01.11.2009) and till date(12.01.2010) i haven't received any cylinder from the agency, when i went there and asks regarding the delay. they are saying me that from last two days close in LPG plant, is it right, if not, please take the necessary action against this information and please say them to issue my booked cylinder.my cylinder is empty now, what i will do, how i will make my food, please do the surprise visit also, their behaviour is also not good.

I am a LPG Indane Gas customer with Thiruppathi Gas Service, Ettayapuram, Tuticorin District, Tamilnadu and my consumer number is 17050. I booked for a refill on 13.01.2010 over phone and they told to me, 'your refill dates is 25days after the last distribute, so make a phone call after 16.01.2010'. so I make a phone call for booking cylinder, they told me, 'cylinder is distribute on after 13days of booking'. So, please tell me howmany days between refilling of cylinder and also advice the Gas agency to distribute the cylinder to me as earlier as possible. thank you. my mobile number is (0) [protected]

Dear SIr,

I have a gas connection no. 3968 with Dee pee enterprises green park. i had booked a gas on 15.01.2010, they have told the gas will be deliver by tuesday 19.01.2010, but still not recd. the cylinder. I am trying agencie phone no. from last 3 days but not getting the phone. It always say phone is busy try after some time. We are both working & i told them to deliver the cylinder before 10.AM, but still not responce. My. Cylinder is finished in 15 days & they told me to book the cylinder after fifteen days from date of receipt. Pls. do the needful at the earliest & kindly tell them to give another tollfree coustomer care no. on which teliphonicaly book the cylinder like MTNL & aother agencies. pls.revert with positive responce.

I am having double cylinder for the benefit of smooth running, which always empty due to the irregular supply of gas by M/S, Jyoti Jwala, Baniahir, Bhaga, Dist. Dhanbad, Jharkhand, 828301. It is of no meaning when my both the cylinders are always empty. The distributor often does not book by putting 21 days rule but they don't care about the timely delivery. Normally it will take 10-15 days for supply the gas after its booking. In the meantime my both the cylinders become empty. In this situation I am forced to face this serious issue.

My earnest request is that you kindly look the matter seriously and instruct the distributor accordingly in order to avoid the irregularity. I will appreciate if you could kindly make the smooth supply of gas.

Thanks

Gurumukh Singh
JJ 5017
Punjabi Colony,
Jamadoba No.7,
P.O. Bhaga,
Dist: Dhanbad. (Jharkhand)

This is regarding problem in supplying the GAS cylinder. We are the customer of KALPANA GAS(Indane gas) Vijayanagar, Bangalore, Karnataka holding 2 cylinder gas.
Consumer no: 27079

I had booked cylinder on 16th Jan 2010 at 3:45 PM. The IVRS booked reference no is 28. But till now i didn't get supply of cylinder and i tried to contact through the telephone numbers which are given in the previous bill(8 phone nos). In those phone numbers 4 numbers does not exists, 2 numbers will be always busy and for 2 numbers no response.

When i contacted the customer care they said we'll checkout and after contacting many times finally after few days i got a cylinder with out bill. Even the response was very bad from the customer care people.
"Especilly very importent matter is that when i intimated for the gas leakage they didn't respond properly and till now they didn't even contact us, some phone numbers out of 4 numbers are not working. This is very serious matter."
I contacted the area manager Mr. Peter ([protected]) he refered me some other person Mr. Kaneel kumar ([protected]) even though after i contacted him he said we'll take care of this but till now they didn't.
Many customers are facing the same problem.
kindly i request you people to take care of this situation.
Please do me the needful.
The customer care people does not care for our concern and many times they don't even receive the phone(Especially today 27/01/10).

Thanking you,

Hanumegowda, [protected]
Kamakshipalya,
Bangalore 560079

I am uttam singh and user of indane gas service's LPG cylinder, and my connection no. Is 56312, would like you say that mt LPG distributor (captain gas service, sec. 12, pratap vihar, gaziabad ph: 2741924,2743977, U.P.S.T GD[protected], C.S.T.MP-1/193) always deliver me under weight and late service. They deliver me 10 to 15 day after booking date. And they not give me my second cylinder of my connection, I ask many time please issue me my second cylinder. They deliver me 10 to 15 day after booking date. In between deliveryman offer me for black marketing cylinder. Please kindly help me; I am suffering from this problem for last 2 or 3 year
Please kindly help me; I am suffering from this problem for last 2 or 3 year
uttam singh
[protected]

Indane Gas — worse service

Sundar shyam service located at janakpuri in new delhi doesn't fullfill his committment as whenever I booked cylender its delivered by more than 10 days while receipt is made on booking day. My consumer no. is 31334. Last I have booked gas on 12/02/10 but didn't yet delivered.