[Resolved]  Indane Gas — Bad Service

my consumer no. is 2392.i received gas cylinder for the months february and march bt i was not given the receipt.the gas distributer of my area is jhalak agency.now when i demand the receipt they say that i won't be given my receipt.kindly look into the matter.the agency's contact no. is[protected].

This is regarding very bad service as well as no response from the staff dealing with customer of BSFC gas agency,Hinoo ,ranchi,jharkhand. I booked gas cylinder on 9/3/2010 ,my booking number is 1101.but till date gas cylinder is not delivered.I tried to talk on phone,but response was very poor.Lastly I visited the office at Hinoo Ranchi at least three time. All times I was assured that the gas would be delivered, But infact after lapse of 23 days the agency didnot deliver the gas.
I was tried to get information about greivance cell and officer's number to registered a complaint,but went invain. There is no Board or details containing contact no for registering complaint or other greivances,if any. It seems that it is a violation of direction issued by central vigilance commission of INDIA.Even it indicates that the managerial staff of Indian oil limited (responsible for timely inspection) did not perform their duties in accordance with rules .
Therefore,lastly I have to register complaint againt not only BSFC gas agency ,Hinoo,Ranchi ,but the Officer of Indian oil responsible to make inspection of the agency.
kindly look into it and try to redress my greivance.
Thanking you,
MANOJ KUMAR
CUSTOMER NO 15279
D 102 TRIVENI APPT
AIRPORT ROAD
HINOO,RANCHI
MOB [protected]

Dear Sir/ Mam

I am using your Indane Gas and there is a AMAN GAS AGENCY In basti jodhewal, ludhiana and he is not give a better service against another gas agencies.

Points Of Bad Services

1. Behaviour of Staff
2. Late Delivery min after 15-20days
3. Tele-Phone service not Better
4. Public dealing Not better

Please do the needful action against that agency

I shall be very thankful to your for this act of kindness

Amarjeet Singh
[protected]

Dear Sir

My self is a consumer of indane gas. My gas connection no. is 17608 in karnal ( Mohan Gas Agency. Any time we call to book a cylinder the phone is kept engaged and if at all is rings it is not being lifted and on enquiry the person sitting is talking in such a bad woeding which can not be explained. Yesterday 0n 16.08.2010 calls made from 10 A.M. to 4 pm near about 35 times lastly 4 pm the phone was lifted by Ms. Sapna and she also talked very badly. on asking consumer complaint phone no. of indane gas she refused to tell the number. I have certain questionsabout gas service.

1. After how many days we can book a cylinder. at Mohan Gas Agency we are being told to book cylinder after 21 days of cylinder delivery.

2. When we are taking delivery from agency godown we are being charged same amount as being charged for home delivery.
3. Delivery mens are not carriying weighing scale. Are they suppose to carry it or not.
4. delivery men are not checking the cylinders before delivery. Shoiuld they check it or not.
5.Delivery men are asking for money extra for delivery.

Kindly take necessary action to correct the system.

Regards

Kuldeep Kumar sharma
241, Shaktipuram
Karnal-132001

Dear Sir,

My Name is Somarajan, my Consumer Number is 12297, (Sona Gas Agency, masoodpur, Vasant Kunj, New Delhi.) Last month the new gas cyclender has finished within 12 days normally one gas cyclinde will finish 25 days, then I thought it may be over used. This month gas cyclinder has finished within two days then I checked the weight of the cyclinder it has 26 kg. I don;t know what is inside the cyclinder, its 12 kg of water or gas inside? Gas is not coming. When the new cylinder issued it was 29 kg. now its 26 kg after 2 days.

There is no telephone for complaining becos now all booking thru 1260 online only. Pls do the needful and help us.

sir ,
i have done complain against rashmirathi gas agency. under indian oil. i have solved my problem with agency.so i dont want to go on with complain.i request you to cancel my complain.my consumer no. is493

Indane Gas — The gas agency will give consideration for senior citizen reg

When gas come to our house that time senior citizen in house that time gas man return . After when we enquired about the gas the agency told that today we will send after one day i ask they we already send they gas one day before, Now we can't give gas to u so wait for week's time.
This agency will not consider the senior citizen because they forget absence of mind the agency will talk roughly to customer they mal practice man times by giving cylinder
Please make it correct give considerarion to senior citizen
thankyou

This is as per govt guidelines... This is to ensure that only people below a certain income gets the subsidised gas

Dear Sir/Madam,


Though the Vijayakumar Agencies, Pammal have more than 10,000 Customers in the Pammal, Pozhichalur, Krishna Nagar and Anakaputhur their day-day service is on the worst side only. Their contact Numbers are[protected],[protected],[protected] &[protected] is all on out-of-order only. If this is the case, how can you book the cylinder whether they know or doesn't is a big question.

When telling them in person about the non-functioning of phones they say "Yes sir some 3 - 4 weeks the problem exist". Then why can't they change or make repair of the phones? Only they have 4 numbers for booking the cylinder, today 06.11.2010 when calling all the numbers it was a rude shock to me. Everything says This telephone is temporarily out of service!! very very shame of Vijayakumar Agency's service.

Please take necessary action.

regards

A.Muthurajan

Gas Services Kochi — Difference in Gas Cylinder Weight

In west Kochi gas dealers agencies will stolen gas on cylinders and supply the consumers without the seal broken. Paper report will be also publish the news paper. but not action taken. Please take the appropriate action.

I have booked the LPG cylinder Cust. no. m-2015 on dateed 11.11.2010 in the agency M/S MURAD NAGAR GAS AGENCY. ADD. MURADNAGAR DIST. GHAZIABAD, UP . 201206 I Called them everyday but no response on behalf of agency and saying that delivery will be made within one or two days, but we have not received the same till now. I have been fed-up by placing many complaints. No action has been taken agst my complaint.

Kindly take action agst the responsible staff . Otherwise i have to legal action agst agency.

Thanks,

Mahesh Chand Sharma
[protected]

I s.radha gas book no.s-3303.was booking gas cylinder on dated 10/11/10 in shakti gas agency sector 4 bhilai dist durg c.g. he was not send the gas as on date .when we asked then replied not supply gas from your end.
please take necessary action in this regards.

please take necessary action against shakti gas agency sector-4 bhilai distndurg.as far as possible his attitude is always same. for supply of gas cylinder. he will not supply cylinder before a month and not take refilling number before 21 days how can be run in large family
please consider and take necessary action in this regards your earliest action is highly appreciated.

how can i book online gas connection i was search to many times in net but unfortunately i am not get the side. only received this side.
again iam complain against the shakti gas agency sector-4 bhilai dist durg he was not received phone while we are calling always received busy or this line was faulty.
if you ask survey for the same company result should be 100 percent to disconnect the dealership of the same as mentioned above.
regards.

My gas number is:68713 and supreme gas service is located at M.Thirumalai, and I have booked my gas on the following dates:
27th December -10,
But I have not been provided the gas till now and no one responds to the calls. I have to book the gas after every 12days but with your delay in service I am facing a big problem. Being such a reputed company if Indane gas cannot provide the satisfied service to its customers the company should be closed.
Hope for a positive response.

Regards,
Customer

Dear Sir
I am a indane gas with veena gas agency in new delhi and my consumer number is 30691. The veena gas agency last time provide an one likage cylinder when i was trying to make a complaint to veena agency regarding likage cylinder that time agency phone not working.veena is one of the distributor never picks up the phone or removes the receiver so that it is always busy durin working time phone number is[protected] and[protected].MY second complaint regading cylinder distribution they havnt proper and timely distributed cylinder I have to personaly go to these people to book a cylinder. I registered a cylinder and when i got Thats only after i had visited their office three times.Today i had faced same problem again i hav booked a cylinder on 10th FEB-2011.I visit second time to them they told me it will deliver with in 1 or 2 days.TILL DATE cylinders are not distribute My two cylinders are empty due to abnormal delay.
Please take necessary action in this regard.

thanks
Sharif, Okhla

Dear Sir,
I am a LPG Indane Gas customer with Shri kanakchal Gas agency, kerur, Bagalkot dist, and my consumer number is 1270. I have booked for a refile on 3rd feb 2011. They replied that they will Distribute with in a week. But after 1 week In person I explained the things to the agency and my cylinder is empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are what to do? This is the think not only happen for me but all Shri kanakchal Gas agency consumers. Please take necessary action.

i want to say that i am customer of indane gas (beri gas agency) customer no. B-6168. as i am suffering from last 3 months i am trying to book my cylender but they have book my cylender after. 3 months. now i want to my cylender booking details as per their record. but they denied me to give details . plz look in to this matter.

MAHESH AHLAWAT
sub broker(MAMM)
mob. [protected]

angel broking

Respected Sir,

This is regarding the delay of supply of LPG . We are your customer holding the account in Divesh mishra(mukti gas agency ranchi jharkhand ) my consumer no. is 17491 We are facing a big problem in supply of LPG. Some of the complaints faced by our area peolpe are mentioned below. Kindly set right the same to service the peole in better way. It is my humbke request. MY GAS BOOKING DATE IS[protected] But not interested to deliver in gas agency

1. Non receipt of LPG supply in the commited day.

2. Telephone lines always busy.

3. To give a correct info of LPG supply date.

4. To treat the customer in good way.

5. gas agencey worker id very poor

please advise to your concerned dept to make delevery in time. please send your no to at time comlplaion agenst to agency
my email address : [protected]@rediffmail.com


Thanking you,

DIVESH MISHRA
RANCHI

Tirupati Gas Service — Worst and Horrible Service

Consumer number 9075 registered on the name of my mother Mrs Bani Chakravarty. Refill Cylinder was booked on 21/3/11, not yet delivered. Their
computer says booking was registered on 26/3/11. We have been facing this problem every month. Every time whenever we do the booking we are told that we will get the cylinder within 4 days, but we get it after 20 days. My mother is aged
(70 yrs). Called the office this afternoon and spoke to Mr. Parmar :- Very Arrogant
and Short Tempered person. I asked him for the number of his senior :- first he said
that his senior has gone out and has taken the mobile with him. When I insisted,
he gave me the number of Mr. Shravan :- [protected] :- Stupid,Arrogant and Rude
person. He blankly told me to come to the Office and speak as he does not like speaking and listening to customer queries on the phone. If the cylinder is not delivered on time, is HE or Tirupati Gas Service going to feed my aged mother.

As a suggestion :- Tirupati Gas Service should sack all its employees and shut
the Office.


Mrs G. Chakraborty.