[Resolved]  Indane — non delivery of gas cylinder

TO WHOMSOEVER IT MAY CONCERN
My customer id no. is 31165 in the name of Mythilyrangarajan, we booked refill on 15th june 2014, and the name of our agency is CHANDRA GAS AGENCY, MOUNASAMY MADAM STREET, VENKATAPURAM, AMBATTUR, CHENNAI-53., I have not yet recieved the gas cylinder and the agency does not respond properly, the phone no.s of the agency are [protected] and [protected] which is always out of service, when enquired in person the reply we get is that they have not recieved the load and it would take another 10 days, it is almost more than a month that i have been patient enough waiting for the delivery, will i get any proper response and will the delivery be made early? i need the higher authorities to intervene in to this matter and resolve, hoping to get your co-operation in this regard

MYTHILY RANGARAJAN

Dear Indane customer, against your refill booking 401211, cash memo [protected] generated, cylinder shall be delivered shortly.
The above message is received by me on 09/08/2014 against my refill booking for consumer no. CX2279653 dt. 04.08.14 the distributor M/s Padma Gas Service, Allahabad (U.P). The cylinder is not received by me till 14.08.2014. No response by the dealer against queries made by the undersigned.
(Ravi Nath Mehra)

my gas agency is bindu gas, parur kavala, aluva and my consumer no. is 35734. booking ref is 580474 on 5th july 2014. cash bill was generated and the no. is [protected] on 30th august 2014 and msg was that cylinder shall be delivered shortly. another msg was received on 30th august 2014 itself stating that cylinder has been delivered. But till date, I am not in receipt of the refilled gas cylinder. my mobile no. is [protected].

request to investigate this and arrange immediate delivery to me. action should also be taken against the gas agency for not delivering the gas cylinder to me.

immediate response is awaited.

K Radhakrishna Menon

I hail from Trivandrum district, Kerala. I have booked my LPG cylinder at the local gas agency here "Guhan Gas Agency, Kazhakuttom, Trivandrum. I had booked my cylinder on August 20, 2014, but have not yet recieved my cylinder till date (9/10/2014)
This is not the first time i am having issues with the distribution of LPG cylinders from Guhan Gas Agency. Inspite of repeated calls i have not recieved the cylinder. It is understood that the said agency is selling the gas alloted in our booking to other customers and private vendors in black market due to which we are not recieving the cylinders in time. This is high time that the authorities take stringent action against the said agency and make sure that the registered customers with the agency recieve their cylinders as per the booking.
This is really pathetic situation, as we are clueless as to where to complaint or call as the given numbers for making the complaints are either not functioning or left unanswered despite n number of calls.

Dear Sir, I have booked for a refill on 18/07/14 from NETAJI GAS AGENCY, PAZHAKUTTY, NEDUMANGAD.My consumer no is NC 34496.Till date i.e 11/10/14 i have not received any cylinder.When I visit agency they are not cooperting. Kindly look into the matter take major action against such irresponsible agencies. Thanking you.Ramachandran, Vrindavan, Pazhakutty. phone no 9895, 947218

We have booked gas cylinder from Yadu Gas agency in Sahibabad on 19th of Nov. 2014. On 20th when the delivery person came to deliver, he was not having measuring scale and secondly the cylinder was also half full. He said he will come back the next day and deliver, but till yet we are just waiting. When we call Yadu Gas agency the lady there does not talk properly and have even spoken very rudely to my mother. The consumption no. is 35064. Its a very sorry state of customer dealing. We call your customer care no.[protected] and no one picks up there as well. Not to be expected from Indian Oil. The manager in the gas agency never picks up the call, no one picks up your toll free no., its such a pathetic customer service.
I hope this will be solved soon and proper action will be taken against Yadu Gas agency.

Regards,

Manish Nautiyal
[protected]

Consumer Name: DEBJANI SIL
Consumer No. 30159
Distributor Name: UTTARAYAN GAS SERVICE
District: North 24 Parganas
State: West Bengal

Gas Booking No. 572531
Cash Memo No. [protected] (detail received thru SMS)

Booking against above detail, Gas cylinder not delivered to us till date. Please arrange to deliver the same at the earliest.

Consumer Name Debjani Sen
Consumer no 16709
Indane Customer No[protected]
Distributer Agniraj, Siliguri, West Bengal
Booked for refilling on 4th December 2014.
Reference No 732073
I received information on 19.12.2014 cash memo [protected] generated but cylinder not yet delivered. This is a regular feature because verbal complaints are not addressed.Please do the needful at your earliest.
Regards Debjani Sen..

My consumer no. is FT15765 I LIVE IN KOLKATA. My Distributor Name Is Saheb Distributor. I booked a Gas Cylinder on 01.12.2014 and is registered with ref no. 769562. I have not received any gas cylinder Till today. And now when I am enquiring Indane automated gas booking to My surprise it is responding that I have booked it on 01.01.2015. I am shocked. Please take necessary action to send the gas cylinder as early as possible. I am in need of it urgently. I have a 3 year old baby in my house. I wish an fast action from you. Mrs.Sanchoita Hazra.

dear sir
i had booked gas cylinder on 6/1/14 vide booking no. 364762 and till date no cylinder delivered.
trying to call daily 10 to 12 times to malik gas service my distributor but not picking the phone.
kindly look into matter seriously.
regards
sataynder kumar
consumer no. 7180
cell no. [protected]

MY CONSUMAR NUMBER IS 756239, I HAVE BOOKED MY GAS ON 25/12/14 VIDE REF NO- 75990, IT GOT CANCELLED AUTOMATICALLY GAS NOT BEEN DELIVERED. AGAIN I HAVE BOOKED ON 13/01/2015 VIDE REF NO- 773193, MY BOTH CYLINDER HAS BEEN CONSUMED, LET ME KNOW HOW I WILL GET GAS DELIVERED IMMIDIATELY. DO THE NEEDFULL FOR ME LET ME KNOW WHY BOOKING REF NO- 75990 HAS BEEN CANCELLED.

I have booked for LPG cylinder on 07/0/2015 through online booking and is registered with ref.no. 795569, Till i have not received cylinder from gas agency, I asked them and showed the sms message with ref.no.795569. But, they have told me that your booking is not shown in our computer. They give a form, we filled it and handover them again, but we not yet receive cylinder, Gas agency didn't give proper response. Pls take necessary action and deliver cylinder immediately.

Our Gas Consumer No :27696, Name : Venkatravi S

Gas Agency : Sri Balaji Gas Agency, 29, Stedford hospital Road, Ambatur, Chennai 53

I hereby inform you that It has already been 15 days past since I have booked my gas cylinder and it has not been delivered yet.. This problem often occurs every month...
Also the customer care number has not been answered after various attempts..
Please look into the matter and take immediate action... Also deliver the cylinder on urgent basis...
Consumer No. 4246

sir I sri Nrusingh charan Das Consumer No-22337 LPG ID No[protected] have booked my domestic gas on 12 /02 /2015 bearing booking no- 592723 from my dealer MS ALAKA GAS, unit - 1, BHUBANESWAR .I got a massage on 15/02/2015 that Cash memo No -[protected] generated against my booking no 592737 and shall delivered shortly, I have also meet them personaly to request for delivery quickly . But till now I have not receive the gas for which my family is suffering a lot . Your kind intervention is highly required . THANKING YOU

My consumer no AN/18846 in the name of Partha Bijali in Asansol, my distributor is ANNAPURNA Upcar garden, Asansol. I booked the cylinder on 8.2.2015 ref no [protected], vide which cash memo was raised on 20.02.2015, cash memo no [protected], then LPG Subsidy of Rs 568/ has been credited to my Bank account on 23.02.2015. But till date the cylinder has not been delivered to my residence ... which is urgently needed to be supplied pls..

Sir,
My Indane consumer number is B2207.I have booked a refill gas cylinder on[protected] with booking number 591348. I have received a sms on[protected] with cash memo No [protected] and with a statement that gas cylinder will be delivered shortly.Even after 10 days and repeated contacts with gas agency-Sri Dwarakamaayee Indane, Waltair Main road opp.Dasapalla executive court Visakhapatnam, the cylinder was not delivered.Again on[protected] I was forced by the agency to rebook refill cylinder and I have done the same with booking number 597047. .AS THE AGENCY IS APPEARENTLY INDULGING IN BLACK MARKETING AND TARNISHING THE IMAGE AND BRAND VALUE OF INDANE and not supplying the cylinder on schedule.Gas in my spare cylinder which I am presently using is almost exhausted. Hence I request you to deliver cylinder urgently. I further request you to change my gas agency to another Indane distributor situated nearer to my house

Thanking You
Yours Sincerely
Dr.S.V.Kumar
Haritha Apartments
15-5--5/3
Maharanipeta
Visakhapatnam
e-mail: dr.[protected]@gmail.com
Phone-[protected]

My Book No. 11513258 on 16/01/2015 on Phone No. [protected] (Kollam Booking No.)and agent No. [protected] (Kalloor mukku, Ochira) and again I contacted on 27/02/2015 and they are saying that you have booked on 15/2/2015. Kindly note that we have booked the Gas on 16/01/2015 but we didn't received Gas until now . Kindly look into the matter as more than 45 days passed and they are changing the booked date. so please look into the matter.

Sir I have booked my gas cylinder on this date 20/2/2015 booking number is 224653 but till today I haven't received my gas cylinder and there is not any responses from the gas cylinder company I have also complain on tool free number on date 3/03/2015 complain number is 1949381 but not resolved till today my gas connection is in satna (m.p.) coustmer number is 11550 agency name is puspendra gas services so I request you to solve this problem as soon as possible my mobile number is [protected]

Sir I have booked my gas cylinder on this date 18/03/2015 booking number is 227651 till today I haven't received my gas cylinder cash memo number is generated on 21/03/2015 number is [protected] so plz deliver it as soon as possible my name is sushil Agrawal and mob. Number is [protected] consumer number is 11550

consumer no.10035 of Ramachandran k i have booked for gas on 10/02/2015 vide ref no.262549 i have not received gas till date(02/04/2015). Please do the needful thanking you in anticipation.