[Resolved]  Kotak Securities — WRONG INFORMATION AND GUIDANCE

Kotak Securities — Wrong product change and charges

Dear Sir,

Kotak securities have change incorrect product (brokerage plan) and charged me for that.
when i am trying to resolve the same it is pending since lase 3-4 months inspite of continous following up. tey told me to refund the charge alos but not refunded yet.
pls help

Kotak Securities — Unwanted charges on SMS

Dear Sir,

I received an email from Kotak Securities a few days back saying that there is an outstanding balance of Rs. 10084.8 in my trading account (R3T37) which I must clear. I followed up the mail and was shocked to hear that I have been charged Rs.100 per month for sending me SMS on trading information. First of all, I failed to understand the reasons for an outstanding balance of Rs. 1004.8 in my trading account. I therefore called the customer service and was told that this has occurred due to SMS charges. I would like to mention that I never subscribed to any such service and was never told about such charges by the agent who opened the account for me.

It is also interesting to note that I also never received any statement about this charge – all my statements have been showing is Rs. 30 per month as monthly maintenance charges. I have now also checked my detailed statements online and I discover that there was no such charges until February 2008 mentioned in my statement. All it says is ‘DP charges’ until this time. Suddenly, from March 2008 onwards, a monthly charge of Rs. 100 appears as BG SMS charges which I never subscribed to.

I consider that this is completely unethical and would like to lodge a formal complaint about this. I would like to know who authorized these charges and if there was a change in your policy why wasn’t I informed. I request that all these charges are reversed immediately. I am also considering closing the trading account with them.


I would request an immediate follow-up on this matter.

Thank you,

Rajiv Sinha

loss due to incorrect advice

I have incurred a loss of rs 1, 40, 000 over a period of six months. T

Hi,

We are keen on addressing the concern highlighted. Please write to us at ks.[protected]@kotak.com along with your client ID and contact details, our team will assist you at the earliest. Alternatively you can call us on our toll free[protected].

Regards,
Team Kotak Securities