[Resolved] Kotak Securities Ltd — Inappropriate service

sanjaypoddar67

from Pune, Maharashtra

Sep 14, 2010

Address: North 24 Parganas, West Bengal

iam holding an account with kotak 4 months ago i have requested to change the bank details and in the last 4 month despite several reminder the company has not changed the same and now after 4 month the company has suddenly checked my signature and says mismatch, I have lost 2000 with the present bank as bank charges not able to close the link account .pls advice

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Aug 13, 2020

Complaint marked as Resolved

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Kotak Securities Customer Care

from Mumbai, Maharashtra

Sep 16, 2010

Verified Support

Dear Mr. Sanjay,

This message is from Kotak Securities Ltd.

We regret for the inconvenience caused to you. Security of clients interest is prime concern at Kotak Securities Limited. A mismatch of signature is a security concern & hence delay in bank account update.

We would be more than happy to help you out in this regard if you could kindly provide us with the requisite documentation with matching signatures.

We would be highly obliged to help you and have your issue resolved at the earliest. You could get in touch with us at ks.[protected]@kotak.com for any follow up in this regard.

Thanks
Kotak Securities