[Resolved] Kotak Securities Ltd, Mumbai — client/customers - details not provided to channel Partners

kubendran thondaman

from Ernakulam, Kerala

May 6, 2010

Address: Tiruchirappalli, Tamil Nadu

I have online Account with kotak securities Ltd, I had been invested regularly thru onling in various mutual Fund Schemes thru Kotak Securities Ltd, Mumbai, At time of some redemption of mutual funds, I have received the payments after 30 days and the DD all are payable at Mumbai but have account in Trichy.

meantime I have enquired with the mutual Management they told that my address & account details provided by Kotak Securities ltd is not correct with Original Address. Due this reason I have not received my redemptions in correct time and I have been debited from my account - commission charges/courier charges for collection of DD.

This is irresponsible of kotak Securities Ltd, they have not done their job perpectly. Due to their mistake I have to Rs. 5000/- interest against my loans.

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Aug 13, 2020

Complaint marked as Resolved

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Kotak Securities Customer Care

from Mumbai, Maharashtra

May 10, 2010

Verified Support

Dear Sir,

We have checked your details as per our records and found that your bank branch is mentioned as Mumbai in it. There is no information about Trichy in them. In order to resolve this issue permanently we suggest that you update your address in our records. To do this you can login into your trading account and update your detail in the trading profile link which is under the ‘My Account’ section. Once the records are updated there would be no more delays in you receiving your redemption cheques.

If you still have questions, please feel free to get in touch with us on our toll free numbers[protected] /[protected] or send us an e-mail at service.[protected]@kotak.com.