[Resolved] Kotak Securities — Delay in Account closure

rchugh22

from Bengaluru, Karnataka

Sep 6, 2011

Address: North Delhi, Delhi

Hi It’s been more than 2 years I am trying to close my Kotak securities account. I have submitted my closure documents 5 times but yet my account is still open. Every time I call up customer service they say that they have not received my documents. After insisting them that I have submitted these documents in one of their branch in delhi they say that all the documents are sent to their head office and the documents which I had submitted to their mall road branch, they have not received it . I am tired of following up this again and again. I am fed up of this and do not know what to do.

Regards
Ritesh

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Aug 13, 2020

Complaint marked as Resolved

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Kotak Securities Customer Care

from Mumbai, Maharashtra

Sep 8, 2011

Verified Support

Dear Ritesh,

You are a valued customer and we deeply regret the inconvenience caused to you. We request you to please share the required documents on ks.[protected]@kotak.com with your client id and we will ensure that your query is resolved at the earliest to your satisfaction.

Regards,
Team Kotak Securities