| Address: Mumbai Suburban, Maharashtra |
My BP No. [protected] - Ref # 744341 / 735747 / 742418 / , I have following complaint regarding bill #[protected]
1) I had received bill for Mar'11 stated amount payable as zero assuming there is no consumption of gas. This is really not acceptable as we have never communicated that from Jan'11-Mar'11 we will not consume gas.
2) Also as per Mahanagar Gas Ltd (MGL) system billing is done on the basis of (2 months assumption billing & next 2 months actual consumption billing), Mar'11 bill should be charged to us on assumption basis / actual consumption basis.
3) We dint informed this to MGL considering the fact that we will receive May'11 bill as per actual meter reading and old price.
4) Surprisingly upon receipt of May'11 bill on 1st June'11 we realized the rate has been revised slab wise
5) Also Mar'11 Bill showed previous reading 2098 (A) units on 25th Jan'11 and 2098 units on 25th Mar'11 (how come there is no consumption for these 2 months).
6) May'11 bill again shows previous reading as 2098 and current reading as 2177 on 25th May'11 (79 units consumed in 2 months)
7) Looking into past consumption records and above facts, our average 2 months consumption is 38 units, hence we have requested MGL to take into consideration 38 units out of 79 units as consumed between Jan'11-Mar-11 and balance 41 units as consumed between Mar'11-May'11
8) Accordingly arrange for revised Bill as per above facts, as the existing bill is charged on prorata basis assuming consumption of 79 units between Mar'11-May'11
9) Also the complaint # / reference # is changing everytime I send reminder mail.
10) I had sent my 1st mail on 4th June’11 and till now I have sent 10 mails but not received any feedback yet, hence I have sending this mail to you.
Thanks and Best Regards,
Chirag Kamdar
[protected]
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