[Resolved]  Mahanagar Gas Ltd — No MGL gas connection done more than 3 months after payment

Address: Mumbai Suburban, Maharashtra

Hello sir,

We applied for a Gas Connection with Mahanagar Gas Limited on 16th October 2012 at residence address D5/28,D-wing, Greenfield CHS, JVLR, Andheri East Mumbai 400093. The sales representative promised us that the gas connection will be available at our premises within 3 months from the date of registration but till now there is no sign of any MGL representative coming at our premises for any fitting or setup. We have already made a payment of Rs. 6000/- registration fees on the date of registration i.e. 16/10/2012 and we have been assigned a PP number [protected].

I have been repeatedly following up with MGL from January 2013 on their Helpline Number 61564500. I first called on 2nd January and they promised that some one will visit our premises on 28th January 2013 but it was a false promise as no one came. Then I called them again on 1st Feb 2013 and they promised to send an executive on 8th Feb 2013 but till date there is no sign of any person from MGL visiting us .It has now been more than 3 months and almost 3 week ahead but still we haven't received any formal communication from MGL.

I am therefore forced to register a consumer complaint against MGL based on the ground that we have not received any service from them despite of our payment done for the services.

I would request you to please look into this and initiate an appropriate inquiry on this matter.

Thanks and Regards,
Mr. Ibrahim Ronaque (C/o Lt.Nand Kumar)
[protected]