I recently purchased LG-21FU3AG from one of the NEXT Electronics outlet at Marol, Andheri (E), Mumbai-400072.
I purchased this product on 14th June 2009 and it was delivered to my place on 16th June2009. We found that the TV supplied was not in sealed carton as it was unpacked before, with dust on the back cover. We ignored that issue and waited for the demonstration guy for the next day to visit our place.
When he approached the other day for demo, the TV was working, but the picture quality was eye wetting and eye tiring, if viewed for a longer time. A prolonged vision can also weak the eye sight. The contrast level of the TV is so high that after manually setting, it does not reduce the level and if we lower the level of contrast and sharpness in the TV, the picture fades and the quality diminishes.
We complaint to the dealer, several times to replace the model with the new one, as we found that the same model in his showroom was having good picture quality. We also insisted that we are ready to go for higher model and shell out more money, but they ignored our complaint and left the deciscion on the LG Service Centre. The service centre people are saying that it is to the dealer, who has the full authority to replace the TV or can give other model.
The representatives at Next, Marol are not paying any heed to our several complaints, just ignoring our greivance. This kind of treatment by the Next dealer is shocking now a days, as there are various Retail chains in India, which are attracting customers because of the competition. Such a response will not only loose their reputation, but one fine day they will have to shut down their business because of customer complaints and bad market reputation.
This incident has left me very disappointed and has made my mind to never purchase anything from NEXT hence forth nor recommend their stores to anybody.
My relatives, neighbours, friends and colleagues have already made their mind to not to buy anything from NEXT and this number is just going to increase through word of mouth.
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Never seen such a worthless store.