I placed a order for Samsung mobile (Price: Rs15,200) on july 16 2012. I payed the money through credit card. I didnt receive the product.Its been 24 days. I didnt get any proper answer from customer care. The company has cheated me Rs.15,200. I raised help desk ticket #BVU-95420, they closed it without any reply. Ihav sent lot of mails. No reply from them. I checked the tracking number in the site. I crossed checked in bluedart site. Its been delivered at hooghly, while i am resident in Chennai. Was this information helpful? | 
NEXT RETAIL INDIA LTD. — delivery
Dear Sir,this is to bring to your notice that i visited with my wife to the nearest showroon at Ghodbunder, Thane, Maharashtra; after reading their newspaper advertisement on same day announcing sale/ exchange offer on various products. We were intersted in exchanging our Videocon 21" TV to 29" TV from Videocon again for Rs.7990/-. The marketing staff displayed the product. They also said this not a new offer and contiues for a month. We finalised the product and asked to deliver same day. staff expressed their unability to same day delivery For booking an offered Rs.500/- the staff denied to accept and insisted full amount as advance, we said the comittment is 50:50, make delivery tomarrow and collect balance 50%. we offered our debit card and paid Rs.4000/- vide Recepit no.38361 dtd. 22.6.08 towards supply of Videocon CTV K29. Since then we are regularly enquiring over phone about delivery which is politely declined for non availaility of ready stocks the ordered TV. they keep on saying the responce to the offer is beyond expectation. then why they keep on publishing their ad in newspaper, when they know the immediate delivery is impossible?
My complaint is that why the marketing staff cheated us on non-discloser of the fact of non-availability of stocks, (they have accepted it later over phone) Why they then asked to pay atleast half the amount then and committed to deliver TV next day evening. are they rolling our money deposited by unorganised consumers like us? CAN WE FILE CASE IN CONSUMER COURT? IS IT BREACH OF CONTRACT?
Please revert.
regards
satish hingne