[Resolved]  Orange Tours & Travels — harassment at boarding

I had a ticket from Bangalore to Hyderabad dated 27th May of Orange Travels booked in Red Bus.

Passenger name: Mr Debayan Raha
redBus ticket #TF6P79937757
Seat number(s): L6 LB
PNR #TS-RB4684613LED/443445 (OTT - 38)
Trip #23836506

Here I am explaining my boarding experience: I had Boarding Point address printed on my ticket as..
Location: Kammannahalli
Landmark: Opp GEO Travels, Infront of Jalavayu Vihar
Address: Kamanahalli
Departure time 09:35 PM

I arrived at above boarding point 2 hours before as I had check-in luggage and I had really important office work at Hyderabad. While waiting, casually I called up Orange Travels Bangalore Office (given as Travel related queries[protected] to reconfirm the boarding point.

Shock-1: Over calling Orange Travel told, Pick up point is not ‘Opp GEO Travels, Infront of Jalavayu Vihar’; It is ‘Pizza Hut, Outer Ring Road, before starting under-pass’.

When I told, in my ticket it is written as Jalavayu Vihar, Orange Travel told, in Orange Travels site, it is mentioned as Pizza Hut, not Jalavayu Vihar and it is Red Bus fault. As I brought ticket from Red Bus I should contact them. Also the bus will not go to Jalavayu Vihar. If I have to board, I have to go to Pizza Hut.

Well, I started towards Pizza Hut with my entire luggage (as I left the cab I booked from my home). When I tried contacting Red Bus, it is pathetic Customer Care service (worse that Indian Railway). Ultimately Red Bus denied, saying it is not their responsibility regarding Boarding Point.

Well, reached to Pizza Hut beside on 4-lane Outer Ring Road. There was no shop, no office, on dark and dust I was waiting along. Then I asked Orange Travels to provide me the Conductor Phone number of my scheduled bus. He gave the no [protected] as conductor phone. After that I was calling in that number after each 5-7 minutes. Every time somebody says … ‘we are in Marathally’, ‘bus is little lateby 10 min’, ‘we are in traffic, will come there by 5-10 min’, ‘I will give you call reaching there, you wait’ etc… So I though I am having contact with bus conductor.

Shock-2: It was the 9:40 PM, I got a call from another number [protected], saying “I am bus conductor of your bus; we waited in front of Pizza Hut for 10 minutes and then we left … we are now in <near some cinema, he mentioned>”.

I became almost mad and about to cry. Then requested like a beggar “Please stand where you are, I am coming there” Then the bus conductor told we are at the finish point o[censored]nder-laying bridge. Come quickly”.

I was waiting at the starting point of the under laying bridge with all my luggage’s. I begged to an auto on very over price to take me till the bridge end, where the bus is standing. Okay, I saw bus and boarded.

Shock-3: Then I asked the bus conductor, why did not he called me when the bus was at Pizza hut and waiting for an hour. Sometimes he told my phone was not reachable. Sometimes he told I did not pick-up call. The fact is I got only one call from [protected] and I picked. When I asked what is the number [protected] that Orange Travel has given me as bus conductor number. He replied, he is mad; it is not bus conductor number.

Shock-4: The number [protected] got switched off. On argument bus conductor threatened me that he will forcefully get me down from the bus. After some time when the number [protected] again got switched on and I called, the person started telling “I was an mistake …blab la bla…”

Note: I was in contact with Orange Travels and Red Bus with my two mobile numbers [protected] and [protected]. [protected] was registered with ticket; but mostly used [protected] to talk.


My Complaints

1. Why Pick-up point of Kamanahalli is different in my Ticket (Red Bus) and Orange Travels site and why I should be harassed for that?
2. How come Red bus can deny responsibility of wrong Pickup point in Ticket, where as I paid money to Red Bus?
3. Why Orange Travels has given a wrong number ([protected])
as bus conduct phone and played fraud with me for an hour, acting like a bus conductor.
4. Why Orange Travels bus left the Pick-up point without contacting me, where as I was in contact with Orange Travels from last 2 hours? Also telling all the lies like, my phone was not reachable, I did not pick-up call etc. It can be proved that I got only one call from actual bus conductor, saying the bus left.