Samsung India Complaints & Reviews

Complaint Number: [protected] dated 01st May 2008 – 1 Ton Window Air-Conditioner – Fan Motor Not Working

I have registered a complaint with Samsung Customer Care –[protected] on 1st May 2008 that my AC is not working which I bought from Vasanth & Co. vide Invoice Number 582 dated 14th April 2005. After frequent follow up [3 times on 03rd May 2008] an engineer came on 05th May 2008 and advised that Fan Motor got spoiled and it has to be changed for which I have registered a complaint with the local franchise “Alpha Refrigeration - Chennai”. This local service centre said that they require 15 days to get spare part from Delhi.

After frequent follow up on 19th May 2008 and 22nd May 2008, the local service centre took the AC on 23rd May 2008 stating that it will be done in a couple of days. But till date the problem is not yet resolved and the Samsung Customer Care and Service Centre being the WORST care for customers will never come back or resolve the issue.

On 19th May 2008 when I called Samsung Customer Care they said they will escalate this issue and the customer care in-charge will get back to me regarding this issue. Till today no one has come up.


It is surprised that Fan motor being a common and normal spare part not being a critical component is not supplied by Samsung for the past 27 days. Having aged parents and 3 year old kid at home and managing this hot summer in Chennai is very difficult and the same have been informed to these people to solve the problem becomes useless.

dear sir/madam

I got window Ac recently after installation i found noise of Ac is more .Grill are not even and not standing corectly. I complaint to samsung service centre on May5 th still now nobody has attended. My BPno.[protected]

respected sir,
i have bought new sgh E 840, but after 20 days, a black line was appearing after starting camera. so i send it to customer care,
They told me that your camera should b replaced. so we have send a request to send a new camera.But after 20 days customer care office(Amravati) replied that camera is still not received. I m using it without camera . So pay attention to my problem and please take immidiate action.
NAME- mayur namdeo nandurkar
address- R-5, eknathpuram, amravati.
maharashtra.
contact no. [protected], [protected],

sir
i complained several time to service center at allahabad but not responding even this is 3rd scheduld free service. please take neccesory action for same.
thanking yuo.
Dr. Ram Babu
8, married PG Hostel SRN Hospital ALLAHABAD 211001
MOB. NO. [protected]

I bought color television model # WS32Z30HEAX S/L # AO3231DY900010L on 27/11/2005 and paid Rs. 61000/- with absolute trust that I have made a right choice over brands like Sony of paying so much for a color television which will perform accordingly, but to my surprise with in 5 months of purchase the defect starts showing in the TV. I am listing down the sequence of complaints and defects occurred during all these years:-

• Complaint # [protected] (5/05/2006)- Horizontal white lines coming on screen and when switched off a white spot comes on the center of the screen - Complaint attended by Samsung engg. Mr. Mohd. Hakim who told me that the TV is having a defective picture tube and need to be replaced. No action taken by Samsung after that
• Complaint # [protected] (14/07/2006)- Called up again and the case was shifted to Samsung service engg. Mr. george who after analyzing the TV confirmed that its not a problem of Picture tube but the memory of the TV need to be readjusted. He reprogrammed and adjusted the TV.
• But with in few days the problem of brightness getting low when any display or subtitles occurs on screen & thereafter the picture getting totally dark even if the brightness level is 100%. Mr. Hakim Came and readjusted the TV on the same complaint #
• Complaint # [protected] (18/12/2007)- The TV when start is getting off an on by its own. No body turned up from samsung to address the issue
• Complaint # [protected] (22/12/2007) - Your engg. Turned up and told that TV need to sent to service station. No body turned up to pick the TV
• Complaint # [protected] (23/12/2007) - Called again for status as nobody turned . On 24th December 2007 the TV was taken to service station for repair under claim # 7248501.
• I received a call from Samsung service station that my TV has been repaired and will be sent to my house but I said No as I wanted to see the performance prior dispatch. I went to service station in Okhla Phase 1 but to my surprise the Picture quality was worse then before, there were color block on the right hand side of the screen & picture got totally tilted on right side. I had a word with Mr. Rizvi who was trying to convince me that this are the feature of a 32" color television & said that the TV will be repaired by a product specialist . The TV was sent back without taking any consent from me without any improvements.
• I called up again on the same complaint # and I was told Mr. G Ramesh - product specialist will come and rectify all the problems. Mr. G Ramesh came and tried to rectify the issue but was not able to manage any. finally the decision was taken to take the TV back to service station on 15/03/2008 under claim # 7931194.
• I went to check the TV when I was informed after 2 weeks that it has been totally repaired & all the problems have been solved but again I was disappointed to see that all the problems which were explained and understood by Mr. Ramesh still existed. Mr. Ramesh assured me that all the problems will be rectified.
• My TV was returned on 14/04/2008 without any improvements & additional problems along with a extended Warranty card from Samsung in it, the color is blocked on right hand side and center of the screen, the picture is getting tilted towards right hand side, the brightness gets low when any display comes on screen & picture is dark even if the brightness level is on 100%. The picture quality has gone from poor to worse.
• Complaint # [protected] (15/04/2008)- I called up again to address my concern on the problem and to the response of my call Samsung Engg. Mr. Gurmeet turned up to inspect the TV and advised me that there is nothing that can be done to rectify the problem that are there in the TV set.
From 15th of May I have calling Samsung call center requesting them to either replace the defective TV or give me the refund for the same but my call have gone in vain as I have heard nothing from Samsung thereafter. each time I am calling I have been told that your TV is old and there nothing that Samsung can do about it & each time I was told somebody from concerned department will call but I am still waiting. I am wondering now if that was the case then why these manufacturing defects were not taken care of when my TV was still in warranty period and why I was given a extended warranty card (Enclosing the copy of the same) from Samsung!!

I am totally disappointed with the way Samsung customer care has handled my concern so irresponsibly

In the first week of April, we realised that our AC was not working properly. I called up the customer call centre and lodged a complaint and the very next a service engineer came and told me that there was some problem with the fan. From then on in the last two months I have made atleast twenty phone calls to the call centre and another dozen to the Service Centre and few call to their Delhi Customer Care head but till today they have not been able to fix my AC. For the last 15 days the AC is in the service centre and every time I call up they tell me that it would be delivered day after tomorrow, only thing is that they never deliver. Anybody who reads this, I would strongly recommend, never buy a Samsung product.

PROBLUM IN WINDOW A/C



WE HAD PURCHASED ONE WINDOW A/C (Model- SAM 18OKA) on 18.06.2007 FROM SAMSUNG DEALER Great Eastern Trading Co' KOLKATA).THEIR Inv No - C 1699 Dt-18.06.2007.OTHEY INSTAL THAT AC at our Office

FROM the starting it was giving problems. Inspite of our repeated request nobody attended our call to check it. Now at this summer, THAT AC IS NOT WORKING . WE COMPLAINT THE DEALER, finally to the toll free number & got the docket No- [protected], Dt-17.05.2008. After 3 days SAMSUNG ENGINER VISIT, CHEKED THROUGHLY AND CONFIRMED THAT WE WILL CHANGE THE COMPRESSER within THREE DAYS . BUT TILL DATE THEY ARE NOT GIVING ME ANY SATISFACTORY REPLY. PLEASE TELL US WHAT CAN I DO?

i purchased samsung's best 29" tv few yrs ago but it played for not more than 7 yrs and now it didn't work any more. we repaired it at ur service centre too n spent a lot of money onto it but all in vain.
i am really fed up of this company products n regret for why i purchased it? now if even after purchasing such luxury products one does not get satisfaction than it's a sheer waste. so now onwards i feel not to suggest anyone to purchase your products. now on a part of genuinity do something on this part..either resume it or get it replaced ..did lot of complaints priorly but nothing gets activated. so do work on it now?

NO SERVICING
Split AC is not functioning in peak summer and the servicing is very poor. My maclhine is out of order since 20 days and the same was informed to the dealer for servicing. Even now the machine is out of order. I contacted the help line also. The response from help line is pathetic. They asked me to register compliant at samsung support. The web site is asking for AC machine no. etc. I cant get on to the top of machine to see the product details like machine no etc. My advice to fellow customers is not to go for samsung AC machines. I have 10 splits AC machines in my home and organisation and 40% of them are under service at any time.

Dear Sir,
I had purchased Samsung washing Machine No.WT-9200-EG (7.0K.G.) Bill No.Hoo594 dated 17-05-08 from M/s.Arvindra Electronics Pvt. Ltd. SCO.112 Sector 22-B, Chandigarh (Telephone no.2706438). That I had been requesting its Dealer as well as to the Companies Service Centre for the last five days regularly to give me operation of machine and installation the machine in my house so that I am able to use the machine. I am sorry to say that inspite of several phone calls and visit to the dealer and the service centre but no one bothered to come to my house No.1653 Sector 23-B, Chandigarh, India. I am compelled to lodge this complaint to you because I am feeling harrassed.

i purchased samsung refrigerator model no:RA-18TVSS1, on 21/1/2008.From PCH-e-ZONE, near NMDC, masab tank road, hyderabad-28, india.after 2 months it started giving troubling in coolling section. I have been calling the toll free number several times since the last 20 days, but they did not showed any interest.I made more than 15 calls from yesterday and today and I spoke to different people including Amit, Devender, Anitha, Pooja, Venkatesh and Sumith sharma(supervisor) and every time they kept saying that they will send their exeucutives.But from 20 days no one came. please help us!!!

I had purchased a Samsung 1.5 ton window AC on 21st Dec 2006. The AC was working fine for 8 months and the there was a power problem. I had called up the customer care and they immediately sent a service engineer and the A/C was up and running with in 10 days. I was very happy and felt that Samsung really cares for their customers. But I was wrong. I now have another power problem with the A/C where the Display screen flickers and my A/C does not come-up. This problem happened on Apr 22nd. I called up Samsung customer care and they sent a person without booking an appointment with me. Unfortunatley I was not at home. Since then I had called them more that 10 times and they have never sent me a service engineer. When I get frustrated over the phone the guys over there just cut the call. I now feel that the 18, 000 odd bucks that I spent on the A/C has gone waste and I have a thought creeping in my mind that my A/C will never ever be fixed. The Samung Customer care guys are totally irresponsible and they don't care about the customers feelings. I just want to escalate this to the senior management of Samsung India. But I'm unable to find any number. Can sombody help me?

Sir,
I bought Samsung Split A/c on 03/28/08 though a dealer in - Challamani & Co at Tambaram, Chennai. The A/c was intalled on the next day ie on 03/29/08 and it was running perfectly for three days. On 04/02/08 the when i switcehd on the A/c there was not Cooling at all. Then immedialtely i complained to the Samsung Toll free Numder and then one of the Service Engineer came to check the Machine and he said the instatllation was not done properly and all gas has leaked out. Then i asked the dealer to fill the Gas as the installation was done by the Dealer. In the meantine after two days another service engineer came and checekd on the same and said there is a crack in the cooling coil of the Indoor unit and they would rectify the same and bring it and so they took it away saying it woould be installed in three days and aftre three days they said it has a major fault and cannot be repaired and they have to replace thc cooling coil. As it was only four days old i asked for a replacement of the complete A/c set both indoor and out door unit. They asked me for the purchase bill, which i produced and it took them 15 days to bring me new set which was installed on 12/05/08 and this time the installation was done by the samsung people. On the same day there was not colling and so i lodged a complaint again and a service engineer came to check and said to my surprise that the Gas has leaked out again due to installation problem. So they said they would make arragments to refill the same. And they did come on 19/05/08 and they now said the outdoor unit had problem ( Chocekdout) no colling again. This time they have removed my outdoor unit for repair.. I donot know an International Branded company selling or despatching products to the market like this i think this kind of things samsung can do ONLY in INDIA and NOT in any other Country were they do business.. They have taken the consumers for ride or granted..

The most beauty is i have window A/c unit which is local assembeled unit and it is running perfectly for the past four years..
I am really ashamed of my self and ourself on the crace for Foreign products.. This would be my lasy purchase from SAMSUNG and would never ever recommend any body for there product.

Thanks,
Vel.

Dear sir,

My complaint No is [protected]. i was register the complaint on 7th May 2008 till now my complaint is not solved/ apart from this no one is giving porper response from Samsung side. they are talking to us foughly.

Last 10 days we suffering a lott.

pls. help me to solve the problem.


With Regards
Thomas

I purchased a Samsung refrigerator through their distributors Arcee Electronics, Sector 17 Vashi on 3rd May 2008. There was an undue delay in delivery and unprofessional customer response from the salesman concerned. Further when the frig. was delivered, the frosting and airway controls were not properly set and the frig. was over-frosting. This was discovered by the Samsung service person who fortunately visited us 7 days after delivery. The salesman from Arcee says that we are ' operating in India', not abroad and that the duty to check basic things like controls etc on delivery is the company's not the distributors. Distributors job is only to deliver (though they are front-line to the customer). He further did not see the need to sign and date the warranty card and I had to pressurise him into doing it. I tried my best through the call centre to reach Samsung so they could educate the distributor, but totally failed as the call centre people could just not understand me and it was a nightmarish experience dealing with them. Also nobody answers the landline of the call centre.

Would Samsung please do role-clarification with Arcee Electronics ?

A. Martyris

I purchased a samsung split ac last year on March 2007 from RK electronics, ameerpet, hyderabad, with the compressor having a warranty of 5 years(60 months). The compressor stopped working on 15th may 2008. I called the customer service help desk on 16th may 2008 but no one sent a technician to check. Ultimately on 19th May 2008 after 'n' number of calls to cust care, i called the showroom and requested them to send a technician asap. They sent someone in the evening and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the compressor.

To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship regarding scx-4521f Samsung printer at Jammu

Sir, i have given the Samsung printer to Service Centre of Jammu Branch on 8th May, due to some problem, they have given us the estimate of rs. 1503, for the printer in working condition, but today thet told us that your printer drum is damaged, how is it is possible, that they have not checked the same on time of receiving of printer. after one week time saying that your drum is broken, and saying that your reparing charges of Printer is RS 900 something...

Kindly look in this matter and help to resolve the issue..
Otherwise i, m going the consumer court, and i have ur receiveing form and estimate approval.

Regards
Jitender Guleria
+[protected]

Landline :[protected]

I have purchased Samsung Referigerator in 2002.Its in a good working condition.Unfortunately the bottel rack( fiber made) has broken.
From last 3 months I am approaching them to replace it.My complaint # to the customer care is " [protected]". They are saying that this Model has dropped so the parts are not available.

Please advise me what should I do .My referigerator is working absoultely fine -Just because of "Bottel Racks" I can use that option.

Regards
Vinita
[protected]

I have purchased SAMSUNG A.C. IN JUNE last year from SAMSUNG SHOW ROOM, Judges Bungalows Crossroads, Satellite, Ahmedabad 380015. Made a downpayment of 60% and the rest Dealer Mr Mayank Patel [protected] has organised through Citifinance having received from post dated cheques. Out of 8 cheques, 6 cheques have been cleared and to my surprise, the other two cheques have not been presented even to the Bank even after a gap of 3 months. Lodged complaint with support.[protected]@samsung.com - hopeless but to just acknowledge automtically by computer registering of complaint - no action to solve the problem. After repeated approach, Mr Mayank Patel tells me of loss of two cheques issued by me at Citifinance end. Even then as a responsible citizen, asked him to provide a letter communication to the effect so that I issue fresh cheques for two months instalments. Till date no action either from the Dealer or from Samsung Consumer department in Dellhi as neither their MD nor SALES MANAGER has time to look to consumer problems where is the question of solution to a consumer. This is the approach to a bonafide and genuine consumer in India from Reputed MNCs even.

DSR MURTHY
B-7 PAVAN APARTMENTS
OPP. JUDGES BUNGALOWS
SATELLITE AREA
AHMEDABAD 380015

This mail comes to you from a very disgruntled SAMSUNG customer who is currently going through the feeling of `having got conned' into buying a product that claimed to be superior in quality.

This refers to the SAMSUNG 42 E7SX - XTL plasma that I purchased 22 months ago from my regular dealer . Its serial no is AEKB31IL400048H.

At the time of purchase, I had gone through the brochures of various plasmas and saw that Samsung claimed that with new technology their panel's life was 60, 000 hours as opposed to the normal 40, 000 hours that other panels had. Since I was quite happy with the picture quality and trusted the SAMSUNG brand name, I bought the same, emptying my pockets of Rs. 1, 20, 000/-.

After a year and ten months o[censored]sing it at an average of 3 hrs every evening and taking great care of the Plasma (protecting from dust by always keeping windows shut and from moisture), I discovered a single black line about 4 inches from the bottom of the screen. So I contacted my `Samsung Home Doctor' and he came home to check the set. He told me either it was a PCB problem or a panel problem. After a few days, he got the PCB, opened the set, replaced the PCB and checked the set again, the line was still there. He told me that `the panel had failed'. When I asked him what that meant, he said that there was no way to correct the line and that I would need to replace the entire panel at a cost of approx Rs.40, 000/-. Also, since the set had completed a year, it was no longer under warranty so I would have to pay for it.

You can imagine my shock at hearing this. Being a movie buff, I had used all my resources to buy this supposedly `longer lasting PDP' whose panel had a life of 60, 000 hrs and now it had gone Kaput in just 2000 hrs ! And I could do nothing since it was out of warranty.

I felt HELPLESS and CHEATED . CONNED perhaps, is the right word.

For the Samsung AC, there is a 1 yr warranty, but the compressor (the heart of the AC) has a 5 yr warranty. However, for the panel (the heart of the PDP), there is no extended warranty. Isn't that great ? I think that it is `convenient' and they do not offer any such thing because you know that it will not last long.

Thing is, I have a product now that has been manufactured by SAMSUNG that has `not even come close' to what it claimed to be in terms of performance and I feel that I have been `palmed off' a sub –standard product at a whopping cost of Rs. 1.2 lakhs which is a lot of money for me.

It’s a week now since I have mailed them at support.[protected]@samsung.com and the service in charge but other than a `we will get back to you’, there has been no reply.

First you get frustrated with the product and now the service.

This is SAMSUNG for you.