Samsung India Complaints &amp; Reviews

I purchased a samsung split ac last year on March 2007 from RK electronics, ameerpet, hyderabad, with the compressor having a warranty of 5 years(60 months). The compressor stopped working on 15th may 2008. I called the customer service help desk on 16th may 2008 but no one sent a technician to check. Ultimately on 19th May 2008 after 'n' number of calls to cust care, i called the showroom and requested them to send a technician...

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To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship regarding scx-4521f Samsung printer at Jammu

Sir, i have given the Samsung printer to Service Centre of Jammu Branch on 8th May, due to some problem, they have given us the estimate of rs. 1503, for the printer in working condition, but today thet told us that your printer...

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I have purchased Samsung Referigerator in 2002.Its in a good working condition.Unfortunately the bottel rack( fiber made) has broken.
From last 3 months I am approaching them to replace it.My complaint # to the customer care is " [protected]". They are saying that this Model has dropped so the parts are not available.

Please advise me what should I do .My referigerator is working absoultely fine -Just because...

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I have purchased SAMSUNG A.C. IN JUNE last year from SAMSUNG SHOW ROOM, Judges Bungalows Crossroads, Satellite, Ahmedabad 380015. Made a downpayment of 60% and the rest Dealer Mr Mayank Patel [protected] has organised through Citifinance having received from post dated cheques. Out of 8 cheques, 6 cheques have been cleared and to my surprise, the other two cheques have not been presented even to the Bank even after a gap of 3 months....

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This mail comes to you from a very disgruntled SAMSUNG customer who is currently going through the feeling of `having got conned' into buying a product that claimed to be superior in quality.

This refers to the SAMSUNG 42 E7SX - XTL plasma that I purchased 22 months ago from my regular dealer . Its serial no is AEKB31IL400048H.

At the time of purchase, I had gone through the brochures of various plasmas...

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I bought the above model Samsung Air Conditioner from reputed dealer M/s. Fridge House at Kuruppam road, Thrissur, the next building from my premises in Aug 2007. But unfortunately, the device is not functioning from the beginning. I complaint to the dealer and to the serrvice centre several times. Once one person from dealer and another time one person from service attended our complaint. But now also the system is down and not working....

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Dear Sir,

We are using 250 litres capacity Samsung Refrigerator (Model R25) since August 2000 without any problem. The performance of the product had been quite good. However, due to normal wear and tear for long usage, the vegetable basket and the side racks i. e. the bottle guards have cracked and required replacement. Since the spare parts are not available in the open market, I registered a request for supply of these...

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Dear Sir/Madam,

I had purchased a Samsung Washing Machine (Model WA82HAG) in the evening of 10.05.08 from M.K. Electronic Gallery, M-13, Kalkaji, New Delhi - 110019 (Tel :[protected]/[protected]. But till 12.00 noon today (i.e. 15.05.08), neither anybody from Samsumg has visited my residence for demo of the machine nor I have received any call from your customer care that somebody is coming up for the demo. According to...

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This is a second reminder for the complaint posted to you last week regarding the faulty piece of the washing machine product code no 82TAL purchased from NEXT RETAIL SHOP, Taware Eletronics, 47/31C, Ramchandra Apartment, Aranyeshwar, Taware Colony, Pune - 411009, Phone no - [protected].
Bill No - 1249, dated - 8/3/2008.
There is a hole in the tub of the machine from the day we had purchased. The service engineer had confirmed...

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attn: the concern authority

dear sir,

bp no [protected]/25.4.08
bpno [protected]/07.5.08
bp no [protected]/12.5.08

above is the BP nowith different dates your call center has confirmed that
my complaindated 7th may got cancelled b'cos ur staff had tried to contact
us butcould get us on line but unfortunately no one from ur company
hadcontacted us this has been...

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From: Daraius Dadachanji - NSICT
Sent: Tuesday, May 06, 2008 10:57 AM
To: 'support.[protected]@samsung.com'
Subject: Airconditioner problem

BP [protected]

I have purchased 4 Samsung 1.5 ton split airconditioners for my bungalow in Lonavla (add: 8, Retreat Society, Old Khandala Rd.), from Ms. Khozema Traders, Lonavla (Tel.[protected] about a month ago. All four machines were fitted...

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The AC was working well for the last 3 yrs but suddenly the capacitor got burnt and the AC stopped working. people from samsung came with the complaint lodge during srevice campaign. throughly checking the machine they said they will be back in a day or two time but till date no response from samsung side....

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i had bought 1.5 ton window ac in dec 07 from Asha and company -allahabad. the ac was used only in apr.on 10 may the ac stopped cooling.i contacted the service centre and they promptly sent someone to see it.i was told that compressor was faulty.no complains so far.it is now 12 may and service centre has still not picked up the ac for repair. they say they dont have the vehicle to do the same. will someone look into it. the ac is in warranty...

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I have bought a samsung dvd system nearly 7 months ago and i have repaired it from sumsung sevice centre at least 4 times. i am fed up of such a product and want to advice everyone not to buy any of the products from samsung make....

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I had purchased the D 840 mobile phone five months ago. The display beagan to flicker last week, yesterday horizontal bands began to appear on the display. I took it to the service centre at Navi MUmbai M/s Sky electronics who tried to fool me by saying that the display was cracked due to the handset falling down. Since I was sure that I ad not dropped the handset, I asked the technician to show me the craked display after oepneing the handset....

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We have purchased the Samsung Split AC Model No: 18FA from Jayam & Co (Chennai)on 13.05.07. Within a year it given a lot of problems and we had given the complaint to the Jayam & Co, but they have not given the proper response us. So we have registered our first complaint on 18.4.07 to direct samsung Customer Care and it was attended by your Service Centre (M/s. Sanwee), that too only after our serveral phone calls. They did not responded...

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I made a comlaint with your custmor care deptt.vide comlaint no [protected] on dateed 5.5.2008. our a.c. is not working well n not cooling very well. your mechnice had visited our place n found the fault . After that he told me that he will come tommarrow n repair the same. But he did not return till date.This is not like the way to attend comlaint in this .Now can you send your mechnice to repair our a.c.

thanks.
br...

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i have purchased a samsung refrigerator on 15.7.2001.
on 20.4.2008 it was not working there was no cooling effect inside the refrigerator so i lodged a compliant with you on
21.4.2008 under compliant no [protected] After two days and after my continuous follow up the engineer from hi tech solutions, anna nagar east, chennai came on 23.4.2008 and informed that the compressor had gone and it should be replaced He also informed...

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the split ac is installed and the distance between indoor and outdoor unit is only 2m but the length of the cooling and gas pipe is 5m. the service enginner refused to cut the pipes and extra length of pipe is round folded and placed near out door unit. does it affecting the cooling system? the cooling is not efficicient. kindly do the needful....

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