Samsung India Complaints & Reviews

Recently ie., 10 days backi have purchased 3 (three) split AC s from the day one two acs are noisey its coming from fan unit and the other one is not closing the wind blades. I purchased from TMC SHOWROOM, KUKATPALLY, HYDERABAD. So, kindly rectify it immediately.
And the billing adress is

HARI PRASAD
2-54/B/2, P.J.R. Nagar,
GACHIBOWLI, HYDERABAD.
[protected]

Hi This is regarding my compliant about your service & service engineers.

on that time of purchase the samsung 1ton split AC the dealer was given commitment for 4 free service.

At the time of all three services your engineer also accepted that 4 free service is there.

but now 3 free service is compelted but their is no use for service because they did only the cleaning of indoor unit(cleaning the grill part in indoor unit) only. they told 4th service only we check the total unit & the outdoor unit.

but now your guys telling only 3 free service is available for split AC then why your engineer & dealer committed like this. And what is the use of first three service????????...

I need proper solution for this case.

Kindly do the needful ASAP...

Dear Sir/Madam
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. There are three samsung product at my home, we are believing on Samsung. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC please be replace.
With Best Regards

Naresh Dongre

Dear Sir/Madam
This is regarding the defective AC supplied by dealer.
I have purchase Samsung window AC AW18ZKA ( 1.5 T) on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC required to be replace. Please do the needful action on this and provide me suitable solution.
With Best Regards

Naresh Dongre

SAMSUNG/AIR CONDITIONER — Pathetic after sales service (BP No. - 8412588355)

This is to inform you that i called Samsung Customer Service on 6th Apr,10 to get my AC serviced as it is not cooling and its still under warranty. The lady who answered the phone said the engineer will come next day but did not. Calling Samsung up several times,the engineer finally came on 8th, checked the AC and informed that there is a Gas leak and it needs to be collected. He offered to collect the AC for repair on the 9th but it has has not been colleted so far. Today is 13th' Apr its been 5 days, despite calling up several times, the AC has not been collected for repair. This is disgusting after sales service. I was not even aware that the customer has to call themselves for first 3 free services. I have bought lots of Home appliances from other companies and they proactively call for 1st 3 services under warranty. This is the last time i'm buying a Samsung Product. But for this time, please look into this matter and get this issue fixed ASAP.

Air conditioner of Korea — Non functioning of Air Conditioner from last 25 days

I m one if the annoyed customer of your company who has done a mistake in purchasing an air conditioner from your company. my A/C has gone bad and is presently not working and in spite of repeated complaints and follow ups from your partner sourced company(HOME SOLUTIONS), i have failed to get any result.

The problems started from the day we bought this A/C. We bought this from the retail store of BIG BAZAAR at Ghaziabad. Ut people took their own sweet time of almost 10 days to install the A/C at my place. We have used your third grade machine for a period of not more than 6 months out of 11 months , we did not even get the free maintenance service as promised by the representatives while selling this unit. This is the kind of service you render to your customers . PATHETIC.

I got my complaint registered on 08 May 2010 wide complaint no :229608 for the non functioning of the A/C. Your representatives visited us on 12 May 2010 but upfront denied to service as he was incompetent to service the machine he did NT even touched the machine and went back We again contacted the office and reminded them to sent someone for the repaid of the A/C, Then another person visited on 14 May 2010 and refilled the required gas into it. We asked them to service it but they refused upfront stating that there is no requirement of servicing.
'
After 2 days of the refillment of the gas , the A/C again stopped working and another call was logged ref no :231140 on 18 May 2010 . We kept calling the officer MR Ajay Sharma for the early resolution but he kept of fooling that the person will be sent and the customer is liable to pay the auto fares, we even agreed for the payment of the auto fares but one person visited the place on 24 may 2010 and refused to take the A/C along with him and since then we are struggling to get the service from this third class service provider.

You can now treat this as a final reminder call going forward this can lead you to a bring nuisance. DO NOT TAKE CUSTOMERS FOR GRANTED.
Do get back in another 24 hrs failing which the required step will be taken and i shall demand for the complete payment refund or the replacement of the complete unit.

Regards
Rakesh Kumar Abbot.
[protected],[protected].

सामसंग कम्पनी को जब एसी बनाना नहीं आता तो बनाती ही क्यों है? मैंने 2012 में स्प्लीट एसी खरीदा था। तीन साल में ही 13000 रुपए खर्च करने पड़ गए। कंडेंसर, पी.सी.बी, टेमपेरेचर इनडिकेटर खराब हो गया। सर्विस तो पूछिए मत। एसी ठीक करने में एक महीना से ऊपर का समय लगा दिया सर्विस सेंटर ने। कम्प्रेशर पर आठ-दस साल की वारंटी देकर कम्पनी ग्राहकों को उल्लू बना रही है। अब तो मैं इस कम्पनी का कुछ भी खरीदने से रहा। कम्पनी ने बहुत दुखी किया है। तीन साल में एसी पर पचास हजार पानी की तरह बह गया। भविष्य में इस चिटिंग के लिए कम्पनी को खामियाजा तो भुगतना ही पड़ेगा।

Samsung Refrigerator — upper part overcooling bottom cabin no cooling at all

Sirs

we bought samsung refrigerator 24 months ago, from the day we are experiencing all sorts of
inconveniences with this fridge, we have made more than 12 complaints during first 12 months
nothing was happened, still we are depending on Alwayn fridge of 25 years old, thanks to Alwyn

Samsung Refrigerator — NON attending complaint for last one month

Sir

I have registered my complaint on Nov 16 under BP NO. [protected] for non working of my fridge. I have contacted the company through call centre many times every times assurance given that engineer would visit to today. but till now no visit has been taken place.Service and product quality of the samsung india is very poor. No body cares for the customer. I have today discussed the matter with senior executive but no proper response from him.

Samsung — Over cooling

I had bought a samsung refrigerator RT25M before 3 or 4 years ... but we are not satisfied with it coz we get all the vegetables and fruits freezed after only 2 or 3 dayz itz very serious problem because we can't use these veg. after 2 dayz ... Solve our problem

Samsung Refrigerator — not working since march 25th

dear sir,
i purchased a side by side fridge from samsung on the 9th of august 2009..the whole year the fridge gave me a lot of trouble. since it was in warranty period the eight complaints i made were free of cost. it was reassured to me that i would get a claim for the fridge.i am still waiting for a claim,it is two years since i bought the fridge.the fridge stopped working since 25th march,2011 .no one has bothered to call from the service center.i hope you can help me .
yours sincerely,
madhulika batra

SAMSUNG FFRIDGE — Replacement of the Fridge

Purchsed fridge from the Samsung dealer in 2nd week of July .the picece was having moulding defect.Returned back to dealer and paid extra money for getting other colour of the available piece .The fridge could not be levelled as the base wheel of the fridge was damged resulted in jerks to the door every time the door is opened .
The service engineer visited after 7 days of the complaint and that too after lot of hot discussions with dealer .
The service engineer reported for replacement.Till date after follow up, the replacement is yet to be effected.On complaining to customer care says contact dealer and vice versa OR 2marrow you will be contacted with latest but all is in vain. No communication by mial nor by telephone.
What to say about the CUSTOMER CARE ?

Samsung/Refrigerator — REFRIGERATOR

Purchased refrigerator in 2006, icemaker failed one time. 2009, July refrigerator failed, no ice, called repair man and he replace the fan, still didn't work, he then ordered the circuit board that controls temps. he came back and gave me my money back and said he couldn, t fix it. NEED HELP HERE!

Samsung Refrigerator — replacement

respectedsir,
i had purchased a refrigerator from the SAMSUNG DIGITAL PLAZA,M/S ELEKTROKRAFT.27A,MCHAEL JOHN TOWER,K.ROAD.BISTUPUR,JAMSHEDPUR-831001.PHONE[protected].as i have lodged a complaint for the repair of my fridge,the service authorities from the SAMSUNG had come for the repair and said that the fridge has to be replaced immedeately but there was no response after that,please help me.

samsung refrigerators — Door replacemenet

I have complained before 1 month ago in samsung company for replacing a damaged door and also they were checked and gave surity to replace the door on date of 25th december,2009 but still they didnt change door of refrigator.

Dear Sirs,

I Ruby Arora launched a complaint for my Samsung make double door refrigerator on 18th of January 2010 but today as on 27th of January my complaint has not been attended. I was given the complaint number [protected] and thereafter I have made numerous calls but all in vain. I am really amazed that such a big company like Samsung is inefficient in attending a small complaint, so it should close down all its call centres and service centres. Following is the list of the calls made to the company during this period.
1.18th January 9:45 am – first complaint for some problem in refrigerator
2.19th January 11:21 am
3.19th January 5:12 pm
4.21st January 3:44 pm – engineer's call but I told him that he should come in evening
at around 6:00pm
5.22nd January 4:22 pm
6.22nd January 6:01 pm
7.24th January 10:19 am
8.25th January 2:11 pm
9.25th January 4:58 pm
10.25th January 5:35 pm
11.27th January 12:08 pm

So I made 10 calls and there was only 1 response from the end of Samsung. If the company is unable to attend the complaint it should refuse at the very first instance.
I would never suggest anybody and would myself never buy a Samsung product as its after sales service is of a very bad.

Ruby Arora
[protected]

Samsung Refrigerator — refrigerator

Dear Sir,
We have purchased a Samsung refrigerator from Megahertz Technologies cc-10 faizabad road Lucknow, Model No. RT280 Make. Samsung Sl. No. 03734AQ401320L Dt. 15-05-08 Valued Rs 14310/=. It faulted
3 months earlier i.e. fridge was not cooling/freezing.
A complaint was lodged dated 27 feb 2010 and repair was done on[protected]. After repair only cold water supply was restored vide enclosed voucher nos. 2303 valued 815/= component replaced (DA 31-113P) with labour charge. 2nd complaint lodged for the same fault in April 2010, repair was done on[protected] and after repair only cold water supply restored vide voucher nos. 179 valued 815/= again component replaced (DA 31-113P) with labour charge. Again 3rd complaint lodged for the same fault on[protected] complaint nos. [protected] and this time also only cold water, freezing was not restored,and repair charge was not taken.
And this time when complaint nos. [protected] date[protected] lodged nobody turned up to check the fault. I reminded so many times but
every time I was told Sr. Engineer is being deputed to look the matter but no body turned up to date. Consequently refrigerator stands unused.
Now I am bound to file a suit in consumer court to claim damages on account of haraissment caused by your company and this matter would also be given to credited news papers for the public knowledge about your product service.
Still I hope you will hear the grievance and will do the needful within 10 days.

With Thanks
R.N.Dwivedi
Dy. SP (Retd.)

hi all
our protest seems to be working
samsung people called me and they r replacing the fridge
but i rejected
i said clearly the protest against the samsung company will go on and that will be decided in due course.
the protest as stated in different types
all samsung customers who are facing difficulities will go as a rally to venue.
3 persons will act as three popular gandhiji's monkeys to show the actions of customer care.
I will dump my fridge with a large crane by pulling it to the up and dump it on the road.
I will collect this and we will show / display this at every consumer exhibitions by hiring a stall.
Pls join us to protest against this company
Murali

Hi all
i rest assure u all that i wont take fridge that is offered to repalce in my case till all SAMSUNG Complaints stated here are rectified
thank u again
Murali

hi all just look at this

hi all look at this

look at this

pls look this

hi look this

hi look this

pls look this

hi look this

hi look this

hi all
today i visited the service office at hyderabad and mr.nagraj manager responsible has refused to accept my submission to samsung company about the service.
here with i am giving the application proposed to submit to samsung.

02.09.2008.
To,

Mr.NAGARAJ
SAMSUNG CUSTOMER CARE,
Hyderabad.

From,

Murali Mohan.V,
Chartered Accountant,
324/III, Janapriya Abodes,
Bakaram, Gandhinagar,
Hyderabad 500 080.

Respected sir,

SUB : Reply to your letter dated 01.09.2008 Received on 02.09.2008

Ref 1. My customer complaint no.[protected] with customer toll free
no. [protected].

2. Discussions held with you and your office people on different
dates,

With reference to above subject I am happy to see a letter from your side. In the letter I have following doubts, please let me know.

1. The letter was not at all signed.
2. The complaint was given on 28.06.2008 and Mr.Ram Mohan came to us several times. We never rejected his / your services.
3. This time we did with frustration and exhaustion.
4. May I take this letter is an official letter from your side.

Apart from that I would like to submit the following with your good offices regarding my problems and difficulties faced being customer of SAMSUNG.

1. Sir my name is Murali Mohan.V. I am a practicing chartered accountant in Gandhinagar, Near RTC X Road, Hyderabad.

2. I bought a SAMSUNG FRIDGE on 30.04.2008 from Bajaj Electronic Show room at Panjagutta, Hyderabad.

3.
a. At the time of demonstration of that fridge the company executive himself noticed a defect in door GASKIT. For rectifying this he asked us to give a complaint to customer care in [protected].

b. As suggested by that person we duly lodged a compliant in customer care.

c. A Technician (namely First Technician) from company visited our house when I am not in my house with out even intimating the same to me. He stated to my wife that there is no problem with the door.
4.
a. After few days when I noticed that some insects are in the fridge and fruits / milk / other things are not so hygienic in the fridge then I again lodged a complaint with customer care.

b. Then the first technician again visited our house as usual with out even intimation and he pasted the GASKIT with a gum.

c. After I came to my house I noticed this and I felt upset about the service and again I lodged a complaint again with customer care on 28.06.2008.
5.
a. This time company has send another technician ( namely second technician) to our home.

b. He came with due notice to my home and seen the fridge.

c. He told us that the problem is not with the GASKIT, the actual problem lies in the door itself. He noted down particulars of fridge and he told us that the door will be replaced in due course.

d. On 16-18 of July people from Samsung company came and delivered a door at our house. When I asked about the replacement they sincerely told us “ Sir we are not technicians, We are just delivery persons”

e. Later I Keep on pursuing this matter with customer care people and no one responded.

f. After few days Later one fine day the first technician again came to our home with out notice and asked my wife to clear the fridge to replace the door delivered to us.

g. My wife honestly requests that technician “ Sir We doubt the door delivered to our house what we hope is not 230 Ltrs door”. Then he replies the door is very well fit for our fridge and again asked my wife to clear the fridge. It has taken 30 Min to clear the fridge and this gentleman relaxingly studied the news papers.

h. After the clearance is over then he simply checks the door and with a small smile in his face he told my wife “ madam you are right this door is not 230 Ltrs door, this door is 180 Ltrs door”.

i. Again I contacted customer care.


6.
a. After wards I keep on pursuing customer care regarding this problem.

b. A few weeks / days I cautioned the customer people that the poor service given to me.

c. Then very next day people from Hyderabad called me and as usual assured for the service.

d. I waited nothing was moved and again I contacted customer care.

e. Then people from Hyderabad called me and with apologize they assured me that for the pain I have taken they will replace the fridge itself. For that also I waited.

f. Even after 10 days after assurance still these people are telling that still they require 3-4 days or a week to replace.

7. Further to your information I submit one more for your kind information. On[protected] when we contacted customer care on [protected] it is explicitly expressed with doubt regarding the height of the fridge door delivered to us. This fact you can establish by duly contacting the customer care. This shows the negligence of your personnel.

8. All the above facts have been given to your person YUGANDAR ( ONLY PERSON WHO VISITED / CONTACTED TO MY HOME / ME AND WHO TRY TO PERSONALLY LOOK INTO THE PROBLEM )

9. Later also no one made a call to me. I wonder Every time when I called your customer care people on [protected] a call from local office will be received by me in the same time.

10. Even we discussed this fact over phone when first you called me. Afterwards also I have to make a call to you people to tell you my problems.

11. In this regard I would like to know what happened with your customer care and your company processes in my case. My questions are given as ANNEXURE 1 to this letter which is duly signed by me.

12. I VEXED AND EXHAUSTED.

13. FINALLY I REQUIRE APOLOGY LETTER FROM THE BOARD OF DIRECTORS OF SAMSUNG INDIA COMPANY FOR THE INCONVINIENCE CAUSED TO ME WITH DULY SIGNED BY DIRECTOR RESPONSIBLE FOR SERVICES AND WITH COMMON SEAL OF THE COMPANY AND I REQUIRE MY MONEY BACK INCLUDING EXPENDITURE INCURRED. This should be completed in 7 days time from now i.e 02.09.2008. If nothing came to me before 9th of this month then it is presumed by myself that you haven’t considered by appeal and from 10 of this month I will be on my job which will be explained in written below which has been communicated to you over phone few days back.

14. From 10th of this month this matter will be made to general public in a protest. I humbly submit with your good offices that I would like to protest against the SAMSUNG company customer care at Indira park – NTR Stadium or some othe place subject to legal clearances & permissions from respective authorities.

15. I will further bring to your kind attention the activities involved in the protest which will be different types.

a. I / We who are facing difficulties with customer care service / product will go as a rally to venue.

b. 3 persons will act as GANDHIJI'S three popular monkeys to show the actions of customer care i.e First person act as Blind, Second person act as Deaf and the third person act as Dumb.

c. I will dump my fridge with a large crane by pulling it to the up and dump it on the road. Though it is painful to me, this is to show my frustration being a customer of SAMSUNG.

d. We will collect this and we will show / display this at every consumer exhibitions by hiring a stall to show the poor performance of your customer service.

e. All the above activities will be informed to general public in advance with posters, pamphlets, advertisements and press conferences..etc.

f. It is further bringing to your attention that ALL THE ABOVE ACTIVITIES WILL BE PERFROMED BY TAKING NECESSARY PERMISSIONS / SANCTIONS FROM RESPECTIVE AUTHORITIES.

16. All the above has been communicated to you over phone when you contacted me first time and I contacted you next.

Thanking you sir,
Yours truly,


(MURALI MOHAN.V)
SAMSUNG CUSTOMER.
ENCL:
ANNEXURE REQUIRING THE QUESTIONS TO BE ANSWERED.

hi all
here with i am giving the questions posed by myself to samsung service hyderabad. The samsung hyderabad service people refused to even accept/ acknowledge this letter.
Murali

ANNEXURE 1

QUESTIONS / DOUBTS IN YOUR COMPANY PRODUCT / SERVICE

1. The defect lying in the product is manufacturing defect itself.

a. Who produced this product ?
b. Who did the quality control check. ?
c. Who approved it ?

2. First Technician came to our house namely Ram Mohan has simply ignored the problem. What made him to ignore the problem inspite a complaint from customer?

3. At the time of second visit Mr.Ram Mohan he pasted the GASKIT with a gum ?

a. Whether pasting of a GASKIT is permitted as per your opinion ?
b. If not what made him to do that ?
c. Who trained him to do that ?

4. Don’t your technician have a practice to call the customer over mobile phone to tell him about your technician visit to the customer house ? then why Mr.Ram Mohan didn’t called me even?

5. What your technicians expecting to speak in English though your customers are telling their problems in Telugu ?

6. How much time you require to replace a door i.e component of a fridge ?

a. Who is looking inventory levels ?
b. Why you have not kept at least even one door for replacement ?
c. If you can’t then why you have sold this model in the market ?
d. Where was the mistake in delivering 180 ltrs door instead of 230 ltrs door?

7. Don’t your technicians have a practice of looking into customers problem when they approach customer ? because on[protected] I clearly told to your customer care about the height of fridge door ? wasn’t your technician look into that before he reaches here ?

8. Don’t your technicians hear what customers are saying ? Inspite my wife expressed a doubt about height of fridge door, your technician simply ignored and made us to clear the fridge ? what do you feel about this ?

9. Don’t your technicians have the awareness / helping nature in clearing the fridge ? Your technician just sat in a chair reading news paper ? don’t you feel that this an opportunity to help the customer ?

10. Don’t you have a system to call the customer and update the status of his problem? Do you feel that it is the mercy of the poor customer to keep on pursuing your actions ?

11. Don’t you have a time bound to address a complaint ? If Yes then where went wrong exactly in my situation ?

12. Don’t you have a policy in service in respect of what to replace ? Is it the discretion of technician himself ? Don’t you have justification mechanism in replacing decision taken by technician ?

a. In our case first your technician said to replace the fridge door later at office level you assured us to replace the fridge itself ?
b. Don’t you feel that this is costing company extra at the non performance of few people ?

13. When I contacted Mr.Mahesh on[protected], Harisha has spoken to me. She said it may take few more days or week to replace the fridge. Then suddenly on 29th evening your people came to our house to replace the fridge. How this is possible ? What made you people to speed up the process ?

14. I tried several times to speak Mr.Mahesh but I hardly get him over phone before 26th evening. Only harisha used to speak with me. When I conveyed my agenda of my protest then even also Mahesh came to my phone in next day. Don’t you people have even time to speak to customers ?

15. Don’t you have mechanism to report the problems told by customer to higher authorities ? If so why NO one from service side tried to called me and tried to talk me except yugandar ?.

Greeting,

I hope that this massage could reach the Samsung Boss. I am not complaining but just to give some idea to bust up the product to chellange the down trend of the world economy. Many who bought a TV will not think to buy a new one but if there is new product it will help people to buy it. This morning while on the computer and without doing anything my computer autmatically change to screen saver mode where I had an aqurium screen saver and I like to see it. My idea is as most of the TV when shut down and not in used the screen is blank. Why not Samsung add some screen saver mode to the TV and when it is not in used the user can select some of the mode so that ratner than a blank TV the TV can be used as decoration when it is ecupied with the screen saver mode.

Thank you. God bless.

Sumsung is company of Dumb and dufs.

i agree guys!!! samsung is one of the worst compnay in post sales service. You can keep on calling them on their call center & they will keep on replyng that things will be set right today. Let it be for years. These kind of companies and their irresponsible behaviours must be curbed at the beginning before they spread their muscles. I will filing a complaint against samsung to consumer redressal forum very soon...
My complain number is:[protected]

I received the following message after lodging a complaint with the dealer of SAMSUNG Split AC at Hyderabad RK Electronics, Chickedpally. The message (SMS) reads as below
" Thank you for calling SAMSUNG, Your call has been registered with BP No. [protected] please quote this number for any future reference at 30308282/[protected].
I tried the above number many times unfortunately there is no response from the other end. I bought 2 ACs of 1.5 ton each which are not running well. I do not understand whom to approach at Hyderabad.
How to get the Phone Number and address of the Customer care Samsung.
Samsung's after sale service is pathetic.

My sumsang mono laser printer ML - 2245 is not working please take my complete and anybody come and repair r solve my printer problem it is showing troubleshooting i d'nt no who to do

pease take my address
LIGHT CRAFT
#4-3-15, Near City light hotel,
near Ghasmandi X Road,
R.P.Road, Secunderabad - 3
Ph.No : 27704562, 27711589, 66568037

Email id : [protected]@rediffmail.com

I am with you Mr. murli, I bought a phone of samsung it was my biggest mistake in life. Company is so irresponsible that they give their service centres to some holes, who even dont know how to talk with a customer.

Kollins .K. Melbhagathe
[protected]@gmail.com

hi all,
i had book a complaint about my fridge through [protected] and my complaint no. is [protected] on dated 30 nov. 2010
but till date no body here on my site regarding my complaint.
so, i[censored] r a good c.c.e. then send ur feild executive on my place which is available in ur records.


I[censored] had connected one time then we have not connect ur toll free no or charged no.
I have also purchased a lcd 22" s.r. no. m450 plz send a person to hanged it to wall

ALL FRUSTRATED SAMSUNG CUSTOMERS should hire a lawyer and sue the company in INDIA for using it to dump all defective equipment that they cant sell elsewhere in the world!!

Dear Sir,
I am very sorry to inform you that, since I have not any response from your side. Since last three days I contacted the service centre[protected] and one lady named Netra attending the phone and making me fool saying that today withing one hour the service engineer will come there but today is not coming since last three days. For your kind information, if my washing machine will not ready by today evening than it will be a big issue against your company. Please note it. Can you tell me what is the problem to rectify the problem if I am ready to pay the cost of the replace items. We are always busy with our job and no time to waist for this. Also can you tell me why you did not respond my yesterday mail. Please reply this mail with immediate effect or otherwise it may be a big issue. We are purchasing your product for n ot to suffer problem .
Thanks & Regards
Rajib Lochan Padhi
Assignment Manager
SAP Labs India Pvt Ltd
138 EPIP Area Whitefield
Bangalore 560066
Mobile 0 [protected]
Phone –[protected]

From: Padhi, Rajib (external)
Sent: Thursday, April 14, 2011 10:04 AM
To: 'support.[protected]@samsung.com'
Subject: RE: RE: Repair of washing machine

Dear Sir,
This is to inform you, in spite of repeated request no action has been taken so far. It is understood that you are unable to help this regards. Hence it is requested to advise to the concerned Branch service Manager to send his service engineer to replace the PCD of the washing machine on payment I am ready to pay the cost of the PCD Many thanks for your assurance to me to do some help.
You are once again requested to instruct the Branch service Manager to send the service Engineer to replace the PCD as soon as possible.
Rajib Lochan Padhi
Assignment Manager
SAP Labs India Pvt Ltd
138 EPIP Area Whitefield
Bangalore 560066
Mobile 0 [protected]
Phone –[protected]

From: Padhi, Rajib (external)
Sent: Wednesday, April 13, 2011 9:49 AM
To: 'support.[protected]@samsung.com'
Subject: FW: RE: Repair of washing machine

Dear Sir,
You are requested to do the needful at the earliest if possible. Also please intimate the contact number to whom I can contact in this regards. Hope
Thanks & Regards
Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, April 12, 2011 12:34 PM
To: Padhi, Rajib (external)
Subject: Re: RE: Repair of washing machine
Dear Mr.Padhi,
I regret the inconvenience you are facing with your Samsung product.
I would like to assure you that I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.
I can understand the time and energy you have spent on this issue and appreciate your patience.
Thanking and assuring you of best services always.
Ravi Verma
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : Padhi, Rajib<rajib.[protected]@sap.com>
Date : Apr 12, 2011 11:07 (GMT+05:30)
Title : RE: Repair of washing machine

Sir,
Thanks for early replied. You are once again requested to consider the case and do the needful please.
Thanks & Regards
Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, April 11, 2011 5:03 PM
To: Padhi, Rajib (external)
Subject: Re: Repair of washing machine
Dear Mr.Padhi,
Thank you for patronizing Samsung Product.
I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.
I appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Khyati Sharma
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)
------- Original Message -------
Sender : Padhi, Rajib<rajib.[protected]@sap.com>
Date : Apr 11, 2011 16:38 (GMT+05:30)
Title : Repair of washing machine

Dear Sir,

This is to inform you that, I am a very old customer of Samsung product since last seven year. Presently I am holding the following product at my home :-

a. Samsung TV 29 “ purchase on my name ( RL Padhi) during Aug 2007
b. Samsung home theatre purchase on my name ( RL Padhi ( during August 2007
c. Samsung double door Refrigerator on my name ( RL Padhi ) during Oct 2008
d. Samsung washing machine Model No WA 85 TPLEC/XTZ purchased on my name ( RL Padhi) on Jul 2008
e. Four numbers of Samsung mobile hand set for my family members.
f. Intend to purchase one Samsung LCD TV 42 “ during next month

You can check the above from your records or otherwise I will send the scan copies of the above bills if required.

In view of the above I am going to inform you that the washing machine is presently not in working condition and I had lodged a complaint vide complaint number [protected] dated 07 Apr 2011 against this and the service engineer was visited my residency on last Saturday ( 09 Apr 2011) and after inspection he told that the PCD is not working due to high voltage. He told the cost of the PCD is withing Rs 2000. The warranty period of the washing machine was over than eight months.

My request is, can the cost of the PCD of the washing machine will waive, if so than kindly inform the service centre Bangalore ( Telephone number[protected] accordingly so that they can charge only servicing charges from me.

Your kind help in this regards will highly be appreciated.

Thanks & best Regards

Rajib Lochan Padhi
B-36 Gaurav Nilaya, Gokula Extn
2nd B Cross, Devasandra Main Road
Krishnaraj Puram
Bangalore 560037
Mobile 0 [protected]
Phone –[protected]

I

Stolen My Mobile Block The Imei Code

hi i am dinesh dumbre 03/02/2015 -my mobile was stolen Model no:Samsung s7562 Imei no:[protected] at least block the device

Delay service

I had made a complain on 28/4/2016 about my refrigerator which has not been short out as yet. After regular complain still they have no information till when it will be done

bluetooth problem

My phone's blue tooth is not receiving any data from other mobiles .if any one sending data it shows SENDING FAILED.Please solve the problem.my mail id is [protected]@gmail.com.

HDD BAD SECTOR

DATA NOT SHOWING IN HDD S/N -S20BJROBA01979 MODEL - HD502HJ

led tv is not working on AV1 mode

when i start led on set up box led not any displaying picture message comed check device setting

Improper functioning of washing machine

Repair/Replace of gear box in our washing machine. phone no: [protected]

Thank you friend i am thinking to buy this TV ...but now NO...thanks for your information

samsung 29 inch colour tv — Part is still awaited even after 2 months

I own a Samsung 29" Inch Colour TV purchased around 7 years ago.
I am very happy with the product.
Recently one fault errupeted in my TV.
Call was logged on Toll Free No.
Service engineer informed me after charging certain fees that the Coil which is over the Picture needs replacement.
Part is still awaited even after 2 months.
Is this the service Guarentee that Samsung India Provides.
My mobile no is [protected]

Samsung A/C — A/c is not working

i have brought a a/c on 4th of arpril but after instulation i find that it is not working i called the deler vasanth& co but no responce from they. only waist of call charges and time and their is no responce from the customer care also please help to gut my money back

Samsung — about fridge

From,
Murali Mohan.V,
Chartered Accountant,
324/III, Janapriya Abodes,
Bakaram, Gandhinagar,
Hyderabad 500 080.

Respected sir,

SUB : To create awareness in general public about the worst service
To show my dissatisfaction about the service of the company.

Ref My customer complaint no.[protected] with customer toll free
no.[protected].

Discussion held with local customer people Mr.Mahesh over his
no.[protected] and his office 4434 4047

With reference to above and above subject I submit the following with your good offices regarding my problems and difficulties faced being customer of SAMSUNG.

1. Sir my name is Murali Mohan.V. stays in gandhinagar, Near RTC X Road, Hyderabad.

2. I bought a SAMSUNG FRIDGE on 30.04.2008 from Bajaj Electronic Show room at panjagutta, Hyderabad.

3.
a. At the time of demonstration of that fridge the company executive himself noticed a defect in door GASKIT. For rectifying this he asked us to give a complaint to customer care in [protected].

b. As suggested by that person we duly lodged a compliant in customer care.

c. A Technician (namely First Technician) from company visited our house when I am not in my house with out even intimating the same to me. He stated to my wife that there is no problem with the door.
4.
a. After few days when I noticed that some insects are in the fridge and fruits / milk / other things are not so hygienic in the fridge then I again lodged a complaint with customer care.

b. Then the first technician again visited our house as usual with out even intimation and he pasted the GASKIT with a gum.

c. After I came to my house I noticed this and I felt upset about the service and again I lodged a complaint again with customer care on 28.06.2008.

5.

a. This time company has send another technician ( namely second technician) to our home.

b. He came with due notice to my home and seen the fridge.

c. He told us that the problem is not with the GASKIT, the actual problem lies in the door itself. He noted down particulars of fridge and he told us that the door will be replaced in due course.

d. On 16-18 of July people from Samsung company came and delivered a door at our house. When I asked about the replacement they sincerely told us “ Sir we are not technicians, We are just delivery persons”

e. Later I Keep on pursuing this matter with customer care people and no one responded.

f. After few days Later one fine day the first technician again came to our home with out notice and asked my wife to clear the fridge to replace the door delivered to us.

g. My wife honestly requests that technician “ Sir We doubt the door delivered to our house what we hope is not 230 Ltrs door”. Then he replies the door is very well fit for our fridge and again asked my wife to clear the fridge. It has taken 30 Min to clear the fridge and this gentleman relaxingly studied the news papers.

h. After the clearance is over then he simply checks the door and with a small smile in his face he told my wife “ madam you are right this door is not 230 Ltrs door, this door is 180 Ltrs door”.

i. Again I contacted customer care.


6.

a. After wards I keep on pursuing customer care regarding this problem.

b. A few weeks / days I cautioned the customer people that the poor service given to me.

c. Then very next day people from Hyderabad called me and as usual assured for the service.

d. I waited nothing was moved and again I contacted customer care.

e. Then people from Hyderabad called me and with apologize they assured me that for the pain I have taken they will replace the fridge itself. For that also I waited.

f. Even after 10 days after assurance still these people are telling that still they require 3-4 days or a week to replace.

7. Sir I vexed and exhausted. Now I decided to bring this fact to the general public.

Dear Mr. Murali Mohan

Try lodging your complaint on www.consumergrievance.com. these people will surely help you out of your situation.

DEAR SIR,

PURCHASED FROM PCH RETAIL LTD, PLOT NO B-19 GROUND FLOOR GAYATRI ARCADE
VIKRAM PURI MAIN ROAD BRNACH PH[protected]/33

ITS VERY TRUE THAT SAMSUNG SERVICE IS THE WORST I HAVE COME ACROSS. I have purchased a AIR CONDITIONER SPLIT VIDE MODEL NO AS18UTAXTL with stabilizer on the 29th April and was assured that the same would be installed the next day.

He has been promising that the Air consitioner would be installed but NO BODY has turned up

Reg Devansh B Trivedi

SAMSUNG A.C.
MODEL NO: AS18UAXT2 DATE :[protected]

YES, HE IS RIGHT THEY NEVER TURN BACK.

I HAVE PURCHASED SPLIT A/C ON 26.03.2010 FOR RS.22, 500. IT WORKED ONLY FOR 10 DAYS.

AFTER THEN WE WERE NOT GETTING COOL BREEZE SINCE THEN. THEN WE HAVE COMPLETE TO THE DEALER. HE SAID HE WILL TAKE TAKE.

IT IS NOT WORKING FROM 12TH APRIL'2010. HAVE CALLED THE CUSTOMER CARE - I HAVE GIVEN THE COMPLAINT AND THEY SAID WITHIN 24HRS. WILL SEND THEIR TECHNICIAN. AFTER THREE DAYS ONE TECHNICIAN HAS ARRIVED AND SAID THAT THE GAS HAS BEEN LEAKED OUT. NEED TO FILL THE GAS AGAIN.

AND TRIED CALLING CALL CENTRE - AS USUAL NUMBER BUSY...
AND THEN CALLED THE DEALER. HE SAYS 100% IT WILL BE DONE TODAY...

LET ME WAIT FOR TODAY ALSO AND SEE THE RESULT...

Dear sir,

I have bought samsung double door fridge on digital shoppe, miyapur, hyderabad, on june 7 2007. On 19th july 2010, i lodged the complaint on[protected] and my complaint number was [protected]. After 2days one service enginerr came without any tools and he checked the fridge and said compresser is gone and we have to change the compressor and he went. For the past 15 days i am trying either customer care or local serivice centre S.S. associates kukatpally, they are saying irrelevent answer. saying that spare parts are not avaliable and it has to come from factory. No body is taking care.

My personal experience was dont buy any of the samsung product. Simply theywill wash their hands after selling. If there was any fault you have run pillar to post and post to pillar no proper answer.

Still now i dont know what to do with the fridge, just i am keep calling local service centre and hoping some what one day they will come and cnage the spare.

The lesson i learnt is "SAMSUNG COMPANY IS THE BIGGEST CHEATER" and i wont recommed or buy any of the samsung product in the future

Hi, sir
from last 3 week i got continuous call from unknow no.([protected])i told that person many time plz. don't call me again.but he called me regularly using different no. i m working women n he disturbing me.
kindly request to u plz.do something .

thanks and regard
s.deshmukh

Hi
respected sir/madam
i got a call continuously from([protected]), i told many time thoes person and he continuously call me using different no.i m working women n that unknown person disturbing me regularly, my kindly request to u plz. do somting level on u r best.

Thanks and Regards
mrs.s. Deshmukh

I purchased the samsung mobile (SGH-610) in month of Jun'08 with amount of 4500 (set 4000 + 500 for 1 gb card).

The deatils of set as follows:
1) Model No. SGH-M610
2) RSN No./ IMEI= [protected]
3) S.No.= RW2Q398839 K

For last two week the mobile was not getting charge.I took this set to customer care - 31 sector on 2nd Sep'08 as it is under warranty.That time, he checked the set for any damage of set and pin.During visualization, the set was found no breakage from outside.He also seen the pin of mobile where it is getting charge.It was OK.That i amet with Ravinder and given me the order no. 4038582/83.

After ten day, i visited to customer care to get my mobile after repairing.I am surprised to hear the price (2340 with 4 % vat) with mentioning track damaged of connection.The mail received from vijay maurya to gurgaonfsc on 8th Sep'08.

Is it our fault.This is ur design why this track has got damaged in just two month.If your part is not durable then why i will be responsible to pay.This is not fair.The set is already 4000 rupees only then how can i pay 240 rupees.

Before this set which was misplaced was Nokia.Even the breakage of pin in Nokia set, i got repaired it form nokia customer care without any problem/ discussion. But in your case, there is no breakage seen from outside in Samsung mobile.

I think this is your set problem may be the material and connection problem.I want the set to be rectified without paying any amount.Otherwise i have to find the another way.I am also working in the warranty analysis department in Steering manufacturing company.We also support the customer but the not like you.

In addition to above problem (not charging), the mobile get auto off minimum one time a day.This one of worse problem which i am facing.

I again request to look in to this matter and rectify it under warranty.I[censored] are not able to do, otherwise i will have to move ur top management.

Rgs.
Kamal
(Addres: 154-B, New Colony, Gurgaon)
Ph [protected]

I purchased the samsung mobile (SGH-610) in month of Jun'08 with amount of 4500 (set 4000 + 500 for 1 gb card).

The deatils of set as follows:
1) Model No. SGH-M610
2) RSN No./ IMEI= [protected]
3) S.No.= RW2Q398839 K

For last two week the mobile was not getting charge.I took this set to customer care - 31 sector on 2nd Sep'08 as it is under warranty.That time, he checked the set for any damage of set and pin.During visualization, the set was found no breakage from outside.He also seen the pin of mobile where it is getting charge.It was OK.That i amet with Ravinder and given me the order no. 4038582/83.

After ten day, i visited to customer care to get my mobile after repairing.I am surprised to hear the price (2340 with 4 % vat) with mentioning track damaged of connection.The mail received from vijay maurya to gurgaonfsc on 8th Sep'08.

Is it our fault.This is ur design why this track has got damaged in just two month.If your part is not durable then why i will be responsible to pay.This is not fair.The set is already 4000 rupees only then how can i pay 2340 rupees.

Before this set which was misplaced was Nokia.Even the breakage of pin in Nokia set, i got repaired it form nokia customer care without any problem/ discussion. But in your case, there is no breakage seen from outside in Samsung mobile.

I think this is your set problem may be the material and connection problem.I want the set to be rectified without paying any amount.Otherwise i have to find the another way.I am also working in the warranty analysis department in Steering manufacturing company.We also support the customer but the not like you.

In addition to above problem (not charging), the mobile get auto off minimum one time a day.This one of worse problem which i am facing.

I again request to look in to this matter and rectify it under warranty.I[censored] are not able to do, otherwise i will have to move ur top management.

Rgs.
Kamal
(Addres: 154-B, New Colony, Gurgaon)
Ph [protected]

my mobile model no SGH-C170, Seriol no [protected] was thefted on 14-sep-2008 i am gave the complaint in Chinnamandem Police station in Kadapa District, Andhra Pradesh not traceout till to date previous my mobile number [protected]. so please find present using number or block my mobile as erly as posible. My present contact number [protected]

Hi,
To whom so ever it may concern.
R/S/M,
I bought a Samsung mobile from your company around 7 months back. I’ve been using your products from last 10 years. Every time I buy any white good and that’s always Samsung. I am using Samsung LCD, Samsung A.c., Samsung Fridge and Samsung VCD Player too. I trust this brand very much and I always advise my friends to buy your products. However, this time your services ruined my interest and that made me feel very upset. The day I bought the cell, it started giving me troubles. It started hanging in between my calls. And when I contacted the hot spot’s sales executive at sec.15 Faridabad, he advised me to contact Samsung Service station. Then I contacted your service station and they told me to get the original copy of bill such that they can entertain me. However, that bill got misplaced some how and I pleaded them very much but they didn’t heard me and they refused to help me with that. But does that mean I never bought that cell from you guys?
Now, there is a last hope from you guys from where I can get help. Now the scenario definition on customer is “Single customer is a valuable customer”. As I am a part of one of the leading companies like yours and that is ABB India. My mobile description is given below:
Mobile Model: SGH J 600.
SSN #. J600GSMH
FCCID#. A3LSGHJ600
S/N RVQQ108874L
Yours truly,
Ravi Vij
Manager(SCM)
ABB India.
Contact Number:[protected]

Hello
i bought a mobile phone instrument from Bhagwati Telecom, Sector 22, Gurgaon on 01-Sep-2008:
Bhagwati Telecom owner name is Ravi and his mobile number is[protected]
Details: Samsung SCH-B239 (CDMA phone with earphones)

I was given a warranty of 1 year for the same and was told by Bhagwait Telecom that i will full support by them incase any fault occurs in the product during warranty period.

About a month ago (in Jan'09), the earphones supplied with the phone stopped working.
i contacted and reported the same to Bhagwati Telecom who refused to provide any support to get the ear phones fixed or replaced by Samsung.

i, hereby, request you to consider this issue and take appropriate action soon.



Regards
Neeraj Singh
[protected]

i have lost my samsung sgh m-600..

how can i get it back??

contact no-[protected]

Dear sir

i bought a DVD player form bhopal. My DVD player is not working properly. I have delivered my DVD player at your samsung service center of Bhopal on 6-6-2009 for repairing. Your service center executive returned me my DVD player on[protected]. when i checked my DVD player at my home i got still problem in my DVD player. Then I phoened customer care, your executive has given me a complend No. [protected]. After that your engineer dropped at my home at[protected] and repaired my DVD player. After going your engineer, I just on my DVD and I got my DVD player is still not working properly. Then I ragistered a complained in Bhopal samsung office and customer care also.

Dear sir nobody visit yet for my DVD player and i am still facing problem. my warrenty period has been over at[protected] and i make a complained for my DVD player at 6-6-2009. Please do the needful and solve my problem.

Thanks & regards.

Milind Chorghade

Dear Sir,

I have given a digital camera make D-760 at your bhopal center on 6/6/09 fro repair under warranty period. Today after more than 1 month i was told that camera has been repaired. While receiving camera, i was extremely surprised/ astonished / dis-apponited to note that it does not contain 2GB data card inside it along with cells. I immediately refused to receive the camera and took back the service challan.

Your representative here at bhopal center tried to search for card but failed and told me that he will write to place where camera has gone for repairing and asked me to come on monday 13/7/09.

It gives me immense dis-appointment to ask you that why such thing has happened? When camera has gone with data card, how it comes empty ? After depositing camera, at that time also people questioned me that why you have given with data card but i was completely sure that samsung being a renowned company such things will not happen.

But now i think that i was wrong.

I therefore request you that your bhopal representative is pursuing for same but from your side also instructions should go for return of data card because i am in doubt about bhopal center's action.

pls. do the needful so that faith of customers like us return in samsung products and workability.


Regards,

Rohit Rangnekar
Bhopal

Dear Sir,
My son LOVNEEK JANDU H No 905 Sector 14 Gurgaon (Haryana) purchased CTV CS29Z40MV Chasis No 01020 vide cash memo No 19014 Dated 16-Nov-2008 from DAWAR INTERNATIONAL ELECTRONIC PVT LTD .Since the purchase, the performance of CTV is not satisfactory.There is a cracker like sound immediately after switch on the CTV. We have complaint nos of time, every time the service engineer came to attend but failed to ractify the defect permanantly. Now again the problem has crop up for the last one month.We have approached the dealer, he has refused to entertain our complaint. Dealer has asked us to directly talk to manufacturer (SAMSUNG).You are requested to either get the CTV repaired or change the set. See the poor service reflects the reputation of SAMSUNG. I may clear that in case our complaint is not attended properly, we will seek the door of justice.

Dear sir,

Iam very sorry to say that I have lodged a complaint on Jun 22nd with the customer care, registered vide their complaint BP no.[protected] & also given reminder time to time but no fruitful action has been taken to restore my washing machine. Iam once agin inviting attn of the authority to look into the matter & pass instrn or otherwise.

regards,

Tridip Neogi

sir i am rajan kumar from bangalore, i have given my mobile(m6-20) to your service center(in jay nagar 4th block) on 7th july due to some problem in my phone and they told me that they will repair and return in next 15 days but they not return till now.whenever i go there they told me that they will return in next week but they dont do.my phone warrenty is going to end on 26 th oct.
please take necessary action against this
rajan kumar
contact no.-[protected]

sir i am ramkrishna from orissa, chatrapur i have given my mobile 28 to next month 25 to your service center berhampur gandhi nagar sai compolax 28 8 09 due to some problem in my phon and mobile key pad hang sir lakin mere mobile repair hokar mere pass aaye pher wo he problem hua keypad hang mera new mobile my contac no [protected]

I purchased my new Samsung LCD TV LA40B530 two months back. However it doesn't work with
my Wii game console bought from USA. I am connecting standard Wii composite cable with
3 plugs (Yellow, white and red) into AV1 input of TV but all I get is blank screen.

I am using the correct 200V to 110V converter to connect to Wii adaptor.

What could be the problem? I thought Samsung TV will work with both NTSC and PAL systems

Samsung Support Centre is totally waste of time, they are Lairs...

Dont trust them whatever they say on telephone get the mail.

Hi

I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.

Please let me know how can I solve this issue.

Thanks & Regards
Aman

Hi

I bought a Samsung SyncMaster 943NWX Monitor 15 months back. Now I am getting some problem
with it. Whenever I switch on the Monitor the display comes for 2 to 3 seconds and then the display
vanishes and the screen goes black. The power button (Blue) blinks but the screen does n't display.

Please let me know how can I solve this issue

Thanks and regards
Sanjay Thakur

I bought a samsung convection in jan 2011.it is not giving any responce.my mo no. [protected]

last 2 days i m approaching samsung service centre but no budy can give me perfect detail how to register my complaint. i think samsung after sales service is very very poor comparison to all other brands.

I had given my Samsung Mobile i5801 for repair at Ansh Communication Old Delhi Road Gurgaon on 15.7.2011 vide complaint number 95001. The handset is still in warranty period.
Despite delay of 25 days and calling service centres every day it has not been repaired and returned to us.

At each call the staff promises date after another 2-3 days when it will get repaired and returned to us but that day has not come so far in last 25 days. If this is the attitude of service staff whyshould anyone buy any Samsung product.
Shabnam Aggarwal

SAMSUNG FULLY AUTOMATIC WASHING MACHINE — there is no response till date

my washing machine is not properly wroking and i have lodged a complaint at samsung customer care on 20.09.2008, BP No.[protected], then i have informed several times but there is no response from the company. I spoke to your official several times, they are assuring today our people will visit. This is really shame on samsung people when they are harrasing people on an essential household thing like washing machine.
If such an attitude is continued from your side then I will be forced to approach proper forum for the due relief.

Hello friend
i am like u
it will be like that only
just go thru the protest type i proposed
and let us do it at various places
such as i do at hyderabad and you do at kolkatta
then only general public will realise how worst is this company's service
Murali

sir
i have submitted my smasung j150b for repairence to vikas marg service center delhi
and that center is closed now from where i get my mobile phone
other nearest center doesnot have a answere for that
so please tell me the place where i get my phone
quickly as possible

dear concern,

sorry to say but your service is very poor &amp;amp; your executive behaviour very -very poor nobody reply positively, now i am very irritate with samsung service my complain no. is - [protected], dated.20sep.2014

thanks
jai prakash- [protected]

samsung lcd 19 inch monitor — problems

resolvition probloms
MUNSAF ANSARI
MAROL PIPE LINE A.K.ROD.ANDHERI
MOB [protected]

samsung explore — screen blank

dear sir/madam

i purchased a samsung explore mobile phone dated 3/4/08 from shiv kirpa tele marketing via bill no 397 last month it was not charging proper so i deposit it to authorise sevice center"infinite solution 5D/23 faridabad" they repaired it but after that its screen is not showing anything i submited it for repair for more two times but my problem is still not solved

please tell me what to do.

regards
sumit

Dear All,
Techno care is providing very very poor service . They are not respecting the customers. They are wasting the customer time . many times they want to cheat the customers . They charge heavy money, even if the mobile is under warranty .They simply say that this does not come under warranty, like that they say and cheat the customers. It should be informed to foolish SAMSUNG, Korea.

Dear friends,

I am also in a similar situation. Given my J210 for changing the joystick . But till now the problem not resolved. In fact they (Techno Care) worsen the problem. When I went to take the delivery the * 0 # buttons were not working. Now it is almost one month still they have not completed the job. Irresponsible answers.

I strongly feel either Techno Care made a mistake of taking "Samsung Service" contract or Samsung made a mistake by giving the Contract to "Techno Care".

Better they change the name to "Take No Care"

dear all
Technocare is one of the poorest samsung service centre i had buyed j210 after five months suddenly there was from service provider there was no imei no in your phone pls change your set

i went to technocare with bill they take my set and told to get it after 5 days but there was no response from when called them they told it will take a month to repair bcoz of motherboard problem later a month i called them they told me your set was ready

i went to recieve my set there was no imei no was written to the set and simplify he says i had written imei no but again it erased and again he tells pls give me two days time sir

Taking no care of customer is the basic policy of technocare, t.nagar
and now im trying to take legal action through consumer court

samsung explore — THE Problem is still not fixed

I purchased a SAMSUNG EXPLORE mobile phone on 4/10/08.It is still in warrenty. The phone gets switched off on itsa own every now and then.The samsung authorised service center people are not able to fix the problen.first they said that there is some problem with the software, they asked me to get the software reloaded i got the software reloaded from them but it is still giving me problem...please kindly see to this and loet me know what iu have to do in this.
THANKING YOU,
your's sincerely,
SHREY GANDHI
[protected]

Samsung mobiles are really worst.When comes to service, i think they are providing the worst customer support.Beware before buying any samsung products

yes i strongly support this, they treat the Cm like servant & the store manager is not ready to speak to the Cm at all

all r not responding the customers..they r taking so much time to repair the mobile..

hi. this is jackie... really tat techno care centre too bad to handling customers... i've given my s5500 mob for service under warranty... hey also took under warranty... after 2days i called tat service centre... they told tat it's under softwre upgrading and will update u after software get over... but after 2 days i called them they told tat ur mother board is problem and wil check & update wat"s the status... and then i called next day they told tat my phone is liquid damaged so it wont cover under warranty... tat cheat poeple took lot of time to update the status of my phone... so, i took back my mob... even they didn't knw how to handle the customer... very cheat poeple... this issue should be taken very importatntly... jackie [protected]

I'VE PURCHASE SAMSUNG MOBILE W 299 ON 25.05.2010 AND I'VE SUBMIT MY MOBILE AFTER SHOWING SOME PROBLEM IN MY HANDSET TO ROHINI CENTRE- SIM SOLUTIONS ON DATED 12.08.2010. MY WORK ORDER NO IS 7037 THEY ASSURE ME ALL ERRORS SHALL BE RECTIFIED WITHIN 2-3 WORKING DAYS. I'VE ONLY ONE MOBILE PHONE AND I URGENT REQUIRE THE SAME. I DAILY VISITED THERE FOR COLLECTING THE SAME BUT EVERY TIME THEY MAKE EXCUSE I.E. SERVER IS NOT WORKING ETC. THEY NEVER PICKS UP THEY PHONE NO. IS 42323285, 42323286. ANYBODY CAN CHECK THE SAME. AFTER FRUSTATING FROM THEY, I CALL TO MR. MUKESH, THEIR HEAD. HIS MOBILE NO. [protected]. HE ASSURE ME THAT HE WILL DO THE NEEDFUL. I WAITED FOR HIS CALL BUT I NEVER RECEIVE. WHENEVER I CALL TO HIS NEVER HE ALSO NEVER PICKS UP THE PHONE. KINDLY DO THE NEEDFUL

NEVER EXPECTED SERVICE FROM SAMSUNG'S SERVICE CENTRE...
I purchased corby its in warranty period i faced problem in it.. i took it to samsungs service centre at VIKAS MARG they took my phone nd said there is prob in speaker they charged me some price inspite of having it in warranty period and moreover it was with them for more than 20 days sometimes they dont have the key where my phone was there they give me excuses then when i got my phone after 20-25 days still it was not working proparly...
then i decided to go to another centre which is in MAYUR VIHAR but got 2 knw that it is headed by the same person that of VIKAS MARG...
Now PLEASE let me know who will solve my problem.???
i am very upset from this service of samsung will never ever would like to suggest any one to have samsungs phone because of its services offered after purchase..
PLEASE SUGGEST ME SOMETHING AS SOON AS POSSIBLE... MY EMAIL ID IS [protected]@yahoo.com

Very true

I sanjib kumar bala is coustomer of samsung for last 5 years .All my fridges, TVS, Air Conditioners, printers, mobile phones, washing machines are from samsung.I hane never used any other product in my life .Recently two nos of ACs started giving problem within their warranty period. For last two months they are repairing but their are not able to rectify.They are not listening to the complains.
Samsung people are cheaters .Cheaters will be taught a lesson very soon . Even God will not help them.

sanjib

I Sanjib Kumar Bala is customer of Samsung for last 5 years .All my fridges, TVs, Air Conditioners, printers, mobile phones, washing machines are from Samsung.I hane never used any other product in my life .Recently two nos of ACs started giving problem within their warranty period. For last two months they are repairing but they are not able to rectify.They are not listening to the complains.
Samsung people are cheaters .Cheaters will be taught a lesson very soon . Even God will not help them.

sanjib

Air Conditioner — improper working

Sir, samsung products are very hopeless.I two had bought two AC in april, 2007 which have completed their normal in just 3 years.I have given a complaint to Samsung company. Engineer had visited during samsung free camp service and he detected the fault of gas in both the AC. The next day AC were taken to workshop and gas had been filled by Some Kaiser Electronics(Samsung Authorised Service Centre) on 13/03/2011.Due to improper gas filling no proper cooling is being developed.Window panel of both the AC are not working.Here I want to add on more thing that one AC was filled with gas on 12/10/2010.The gas of this AC has expired without using.This is Wonderful system of Samsung.

2. My daughter in law Mrs. Pooja has also had a bad experience about plasma TV purchased and gifted by her father on her marriage in Jan 2009. Plasma TV had worked till july 2010 for which the complaint had been given but no action was taken by Samsung. The engineer had visited the site and detected the fault and detected the picture tube was faulty/screen having vertical lines. The other day executive mentioned Rs 25000 had to be given for rectifying it and for which no warranty will be given. I am surprised to see that the life of plasma tv is only 1.5 years. Samsung company is looting and befooling customers and their products are very low standard.

Sir. I have already spoken to customer care on date at about 10.30 morning but disappointed to discussed with customer care staff. My mobile no is [protected]. Address is A.K.KHANNA A-81, Anand Vihar Delhi-110092.

Further, no complaint no. have given to me by samsung customer care staff. THANKS.

best

dear sir i have a sam guru it was not show the charging

i have a 19" wide TFT Monitor(model 920 NW) ... i have connected this with computer using 512 mb Graphic card... but i m not able to set the resolution of this TFT ... i got the toll free number[protected].. but its always busy i have tried 3-4 hrs but no response ... plz tell me wat i should do ?... i m not able to see any text on screen ...

Sanjay
[protected]

i have purchased a 19" TFTsamsung{model syncmaster 933sn purchased last month. ihave a horizontal line in my computer i have lodged a complain in the toll free no. [protected] but they couldn't solve my problem nor they forward the complain to teqnical department. plz tell me what i shoud do? suggest, or give me the service center number in cuttack, orissa.i am not able to view properly. my phone no.[protected]. plz give me suggesation.

i have purchase a 19'' TFT model no ls17hansbixtp at 24/01/08 . i have a problem related to display ..
of TFT . i contact to GORAKHPUR situated samsung service center at 08 /08/ 09 .during consultation of the problem they give me consolation that problem can be corrected in one week but now 45 days passed problem is same .the allwayse give excuses related to pending problem ..
when i ask him to complain no ..they are not responding well and allwayse try to refuse the problems
my Complaint no is WA[protected] .
plz tell me status of my problem ..
and i have a big problem related to the behaviour of the services provider of GORAKHPUR center .the are not behaving like customer support center employ the behave like don of samsung.

i have purchase a 19'' TFT model no ls17hansbixtp at 24/01/08 . i have a problem related to display ..
of TFT . i contact to GORAKHPUR situated samsung service center at 08 /08/ 09 .during consultation of the problem they give me consolation that problem can be corrected in one week but now 45 days passed problem is same .the allwayse give excuses related to pending problem ..
when i ask him to complain no ..they are not responding well and allwayse try to refuse the problems
my Complaint no is WA[protected] .
plz tell me status of my problem ..
and i have a big problem related to the behaviour of the services provider of GORAKHPUR center .the are not behaving like customer support center employ the behave like don of samsung.
my contact no is [protected].

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

Dear Sir

ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP

my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.

thanks &regards
rananjay singh
electronics &communication engineering student
4th year.

I have same problem with the blue ray player.
Customer service is very bad

hi sir,

I have purchased a samsung tft monitor in 2007 in jan. At that time it works good but now in these days it have 4 blue and orange line appear in the middle of the monitor.i want to know how can these problem solve. plz advise for this problem.
Now what should i do ?

hi sir,

I have purchased a samsung tft monitor in 2007 in jan. At that time it works good but now in these days it have 4 blue and orange line appear in the middle of the monitor.i want to know how can these problem solve. plz advise for this problem.
Now what should i do ?


Plz mail me your valuable suggestion
mail id- [protected]@yahoo.co.in

Samsung / Monitor — Worst Service Support

i Registered a compliant on 09.01.2010 regarding the monitor service. Compliant number is [protected]. they assured to come and rectify the problem on 18.01.2010. Failed to atttend. again contacted customer care service and assured that they will come and rectify the problem on 25.01.2010. The day also passed. bu the problem are not yet rectified. Come on Samsung keep it up. What a wonderful customer care service!

Don't make the people fool.

By rams

I had purchased a 15' Samsung colour monitor in 2007.But recently it had some display problem.So I booked a complain on company's toll free no[protected].The complain was registered and the BP NO-[protected].One lady told me that your complain was registered having the said BP No & our service Engineer will visit you today.But I had waited & waited no one visited for another five days.Then I had again remind using same toll free no & again one lady replied that the same bp no had been registered some problem happened service engineer will visit you today anyhow. But the same story continues nobody visited me for another five days.And I again remind the case but nothing happened.So I request everybody please do not buy products from Samsung make due to their poor/no service support.

R/sir,
model: B1930N
Model Code: LS19PUYKFLXL
S/L: 0013HPGB122708
Ref: [protected]

I have purchased a 18.5" TFT Samsung in last year. I have three to four horizontal line in my computer. I have lodged a complain in the toll free no [protected] but they could not solve my problem nor they forward my complain to technical department. Plz tell me what I should do? suggest or give me the nearest service center. my phone no. [protected]
Address: SANJAY JAIN, R-4/186, S.T.P.S., THERMAL COLONY, SURATGARH Distt. SRIGANGANAGER(RAJ.)335804

My Samsung mobile set model SGH-D880 having IMEI no. 357173/01/911001/8 has been lot. please block the set in order to prevent misuse of the mobile and confirm to my mail.

MY MOBILE IS STOLEN BY SOMBODY, SO I WANA LOCK THE MOBILE SYSTEM AND MY MOBILE SERIAL NO [protected] IN HE NAME OF R NAGANATH, PLEASE KINDLY SUPPORT US AND GIVE UR VALUABLE SUGGESSION.

WAITING FOR UR KIND REPLY.

MY MOBILE IS STOLEN BY SOMBODY, SO I WANA LOCK THE MOBILE SYSTEM AND MY MOBILE SERIAL NO [protected] IN HE NAME OF R NAGANATH, PLEASE KINDLY SUPPORT US AND GIVE UR VALUABLE SUGGESSION.

WAITING FOR UR KIND REPLY.

and my mobile is[protected]

My Samsung Phone SGH-D880 was stolen yesterday. Please render the phone useless to he thief. My IMEI NO is 357173/01/719317/2*. Please confirm by sending me an e-mail.
Tanx

I am purchase a samsung CDMA TATA SET ON[protected]. ON THE NEXT DAY WHEN I SWITCHED ON THE MOBILE THE DISPLAY WAS NOT COMMING. WHAT I DO?
my contact no:- [protected]


MY EMI NO:A[protected]
MODEL:- SCH-B189
FCC ID A3LSCHB189

SAMSUNG MOBILE SGH-D-880 — NO SUPPORT AFTER SALE

I am Yeslam live in Saudi Arabia, you can call me or send me e-mail ([protected]) [protected]@yahoo.com.

My problem with Samsung will make you laughing because I bought a Business mobile Samsung Model SGH-D880 2 years a go. The Mobile need new battery, this battery stand 6 hour only whether use or not use mobile.
I want to Samsung distributor for buy battery but he told me they are not sale battery, he ask me to look in market alternative battery such as commercial battery non-Samsung battery. Commercial battery not same quality of origin because it worse than my existing one.

I send this massage to Samsung to understand that their customs is more important because I will not buy it again, the product is ok but what about after sales is more important. I will use this mobile until battery dead and than I will buy other mobile but of course not Samsun.
I access Samsung website several times and I felt form three times at support customer but no one answer me. http://www.samsung.com/mea_en/info/contactus.html
If you do not believe me, please call.

Yeslam