[Resolved]  State Bank of India — Debit against non-payment

sir,
On 24.12.07 at about 9pm I went to an ATM Counter of SBI to withdrawn cash for Rs.2500/-. After entering all require information the transaction processing was complete but payment was not made due to hang of server. Immidiately I contract with customer care the told that your account will not debited. On the next morning I withdrawn cash of Rs.2500/-, but my account was debited Rs.5000/-. Immidiately contact Customercare and they told that the excess debited amount (Rs.2500) will credited to your account automatically with in 24hrs. But unfortunately till date after giving written complain (twice) to the respective branch manager neither any reply was given nor my amount has credited to my account. At the same time another 2 customers are suffering from the smae case. I think this is a major security laps related to ATM. So, kindly look in to the matter.

Thanks

Dipak Das
4/29, R.P.Colony,
Tollygunge, Kolkata - 700 033
Ph.[protected]

Bank : State Bank Of India,
Baranch : P.A.Shah Road,
Kolkata - 700 033
Card No.[protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
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Sir,
On 04.04.11 at 15.09 I used my debit card (no.[protected] to withdraw 3000/- from SBI ATM situated at SBBJ bank building, sec-5, Rohini,
Delhi but after completion of transaction process the payment was not made due to light failure even transaction slip also not delivered by ATM. Immediately I met SBBJ OFFICIALbecause that ATM is working under this bank and he told your money will not be debited.Next day when Ichecked, 3000/-was already debited from my account (no.[protected]) .I informed it to my bank SBI, SARASWATI VIHAR, NEW DELHI, in written, but it is more than 2 months now, they have not taken any action and I am loosing interest on this ammount.It is very unfortunate that after giving written complain to the respective branch manager, neither reply wasgiven normy ammount has been credited.Pl. do the needfull at the earliest.Thanking you.
Surendra tiwari, B-3/76 sec-16, Rohini, NEW DELHI-89 Mob.[protected]

State Bank of India — Non functioning of ATM Card

My ATM Card (state bank of India) is not working, ATM slip shows the "UNABLE TO PROCESS"but meanwhile there is Amount balance in my account, what is the reason for it? plz guide me for easy process.
TO WHOM IT MAY CONCERN

Sir/ Madam,
On 08.07.2011 at about 16.36 P.M., I went to an ATM Counter of Axis Bank ( at Industrial Estate Rd, Patna) to withdarw cash of Rs.10000.00. The payment was declined, but the balance inquiry is showing debit of Rs. 10000.00. I tried to contact the nearest Axis Bank branch at Boring Rd, Patna, but it was closed then. My SBI ATM Card is Issued by SBI Motihari Bazar Branch. So I cannot contact in right now. Kindly look into the matter. My A/C & Transaction Details are given below.

Thanks
AMIT ALOK
(Sub Editor, Dainik Jagran, Patna.)
Permanent Address : Geeta Sadan, Baluatal Chandmari, Subhash Colony. Motihari- 845401, Bihar.
___________________________

MY ACCOUNT DETAILS :
A/C Holder : Amit Alok
A/C #[protected]
Branch : SBI, Motihari Bazar (Motihari, Bihar)
Card No. :[protected]

MY TRANSACTION DETAILS AT AXIS BANK ATM :
ATM : Axis Bank (ATM I/D : S1AC3872)
Address : Industrial Estate Road, Patna.
Date of Operation : 08.07.2011
Time of operation (as recorded by Axis Bank ATM) : 16.36 P.M.
Operation Record No. 5483
Result of Operation : Transaction Declined. Unable to prosses.
ATM Card used in Operation : SBI ATM CARD (Card No. :[protected]

State Bank of India — Non Re Setup of PIN of Debit Card

Despite my request vide No. 10447 at this forum about two months back, SBI has not intimated me my new PIN of my Debit Card. My ATM CUM DEBIT CARD No. is[protected] which has been lying blocked. My date of Birth is[protected] and the said card is valid from April 2004. My e-mail address is scverma.[protected]@gmail.com and mobile No. is [protected]. Pls. intimate me the PIN of my said Debit Card on my e-mail or SMS me on my mobile.

Regards

SC Verma
sir,
On 30.08.11 at 19.56 pm I went to an HDFC ATM Counter (SAKHERBAZAR, BEHALA) to withdrawn cash for Rs.5700/-. After entering all require information the transaction processing was complete but payment was not made due to hang of server. At 20.14 pm on same day, I went to a nereby SBI-ATM COUNTER (sakherbazar) & took a ministatement of that a/c, but this statement shown me that Rs. 5700.00 was debited from my a/c.At that time I tried to contact at SBI customer care no. but the no. was continiously busy.My a/c no. is [protected]. So, kindly look in to the matter.

RAJDIP SEN
10/3, MOTILAL GUPTA ROAD,
KOLKATA-700008
[protected]
[protected]@rediffmail.com
sir,
On 14.09.2011 at about 05:30pm I went to an ATM Counter of SBI to withdrawn cash for Rs.3000/-. After entering all require information the transaction processing was complete but payment was not made due to hang of server. Immidiately contact Customercare and they told that the debited amount (Rs.3000) will credited to your account automatically with in 24hrs. But unfortunately till date after giving oral complain (twice) to the respective branch manager neither any reply was given nor my amount has credited to my account. At the same time another 2 customers are suffering from the same case. I think this is a major security laps related to ATM. So, kindly look in to the matter.
MOB. NO-[protected]

a k nagar — sbbj bank atm card

sir
I am consumer of SBBJ BANDIKUI mera acc. No. [protected] hai.
Mera atm card kharab ho gaya hai.
Naya atm card home add. Par bhej do.

State Bank of India — excess amount of Rs.20.00 debited

I have SBI saving account no. [protected] , today I used ICICI bank atm,for the withdrawal of Rs.10000.00, I recieved the money, but in account Rs.20.00 debited extra ( 10020.00 instead of 10000.00), there are 2 atm of SBI one in Budh bazar, another near road way bus stand, both were not working ( may be out cash, shutter was closed), this month I made three withdrawals from atms other than that of SBI . ( only in case SBI atms were not working or out of cash).

you are requested to go through the matter and do the needful at the earliest.
I am an account holder (Ac.No.[protected]) holding a valid debit card (No.[protected]
On 03/10/2011 during 19.15 hrs to 19.30 hrs. I had gone to INDIAN OVERSEAS BANK ATM(12760) located at Sri Sampat Vinayaka Temple to withdraw the money . First I tried for a withdrawal of Rs.5000/- It was declined saying unable to process. Again I tried for a withdrawal of Rs.4000/- It was also declined. Then I tried with HDFC Bank ATM card at the same ATM and got Rs.5000/-

On 04/10/2011 at around 02.16:30 am I received a SMS intimating available balance in my account. When I checked my account details in the net I was surprised to find above mentioned failed transactions were debited from my account. Immediately I have raised a complaint at toll free number detailing the whole issue.
The details are
COMLAINT /TICKET NO. AT[protected] Rs.5000.00
COMLAINT /TICKET NO. AT[protected] Rs.4000.00

Request you look into the matter and see that the issue is resolved with the credit of Rs.9000/- back into my account.
I am maintaining account in this branch for the last 25 years and it pained when it happened with India’s National Bank.


With warm regards


K.Kishan Rao
Dy.Manager-Projects
Visakh Refinery
DEAR SIR,
I AM VISHVAJIT NARENDRA KUMAR SINHA HAVING SAVING ACCOUNT WITH SBI SOHNA, GURGAON(BRANCH CODE 6836) AND MY ACCOUNT NO.[protected].
4th OCT 2011 AT AROUND 8:35 PM I TRIED TO WITHDRAW RS 2000 FROM MY ATM DEBIT CARD
FROM HDFC BANK SOHNA(DISTT-GURGAON, HR), BUT ENTERING ALL THE INFORMATION ATM MACHINE SHOWN "TRANSITION FAIL DUE TIME". I CONTACT WITH SECURITY GUARD AND HE TOLD THAT ATM IS NOT WORKING.
AFTER THAT I USED ANOTHER ATM WITH SAME HDFC BANK/SAME PLACE AND WITHDRAWN RS 2000, BUT TRANSITION RECEIPT SHOWN THAT PREVIOUS FAILED TRANSITION AMOUNT(RS 2000) ALSO DEDUCTED FROM MY ACCOUNT.
SAME I HAD RECHECK FROM SBI BANK AND FOUND THAT TRANSITION FAIL AMOUNT RS 2000 REALLAY
DIDUCTED.
THAT TIME SECURITY GUARD AVAILABLE AT HDFC BANK TOLD THAT WITHIN 24 HOURS AUTOMATICALY TO BE RETURN IN THE ACCOUNT, BUT STILL NOT RECEIVED.
SO PLEASE TAKE NECESSARY ACTION AND RETURN THE WONGLY DEBITED AMOUNT(RS 2000) IN MY ACCOUNT.

THANKS & REGARDS,
V.N.K SINHA
([protected])
I have lost my ATM card on 10th of october 2011 please lock my ATm card imediately


Name:- Sudheer k

A/C NO.--my bank account number is [protected]

BRANCH--SBI Bapuji Market complex branch
ongole-523002
Andhra Pradesh

thank you.


yours faithfully

(Sudheer.k)
Mob:-[protected]
sir i lost my atm card of a/c no:[protected] sunkara siva on[protected].please block my atm card and kindly arrange duplicate atm card as early as possible.send the details to the my email adress [protected]@gmail.com.
Dear Sir,

This is to inform you that on dated 10/08/11, I went to ATM of HDFC bank ltd., ratu road branch to withdraw money and accordingly i put option to withdraw Rs. 20, 000/- but ATM machine not accepted the amount. then i put option for Rs. 10, 000/-. this time, i also not get money from that machine. i, thought, there might be no money in that ATM machine. So, i choose the next machine which was fixed sideby and withdraw Rs. 10.000/-
In the night, i got 2 nos. SMS allert massage from SBI mentioning two times withdrawal of Rs.10, 000/- each. As the next day was weekly closing of my bank SBI, H.H. Colony, H-11, Ranchi, So, i gave written complain to my branch on next openig day i.e on 12/08/11. Later on as per concerned bank officer advice, i also lodge complain on this matter to tall free no [protected] but till date the wrongly debited amount of RS.10, 000- (Rupees Ten Thousand Only) has not been credited to my SB A/c no [protected]. My SBI ATM Card no. is[protected]. As per bank statement 1st withdrawal is from ATM 468 HDFC Bank ltd. Upper Bazar Branch and 2nd Withdrawl is from ATM 5027 HDFC Bank ltd. Ratu Road Branch. The 2nd withdrawal is correct. I hope you will take necessary action to solve my problem for immediaye credit of Rs. 10, 000/- to my SB A/c.


Thanking you

Bhupal Chandra Mahto
At Indrapuri, Road Ni-6,
Ratu Road, Ranchi
(Jharkhand)
Ph-[protected] (Mob.)
Sub: Rectification of the actual balance standing at my credit in respect of A/c No. [protected](joint Account)
Sir,
I am the holder of SBI Bank ATM Card bearing No.622018xxxxxxx2385 in respect of A/c No. [protected](joint Account). On 01.12.201, I tried three times to collect money through my ATM Card from Dakshin Para Road -, Kolkata-28, West Bengal, SBI ATM. But my effort was failed as the SBI ATM machine was unable process my instruction and no slip was issued. Then I went to nearby a U.C.O Bank ATM where I also tried three times under TXN No. 9064 at 20:25 pm, for Rs.15000/-, TXN No. 9067 at 20:29 pm for Balance Enquiry, and TXN No. 9069 at 20:32 pm for Rs.5000/- respectively under Response Code 072.But in each occasion, slip issued stating " Sorry, unable to process" and thus I failed to collect any amount of money from the ATM.
However, 02/12/2011, I collected money Rs. 15000/- through my ATM Card from Bikash Bhawan Branch, ATM at 9:50 am under TXN No. 4382 and Response Code 000 but the issued slip shows the available balance Rs.1, 84, 792.20 which is less than 20, 000/- from my actual available balance.
I, therefore request you to enquire the matter and take steps to rectify the actual balance standing at my credit. I expect early feedback from you.
Yours faithfully,

Abhijit Saha.
mobile no.[protected]
e-mail address [protected]@gmail.com
Kolkata, West Bengal
Enclo: Xerox copies of the ATM Slip.
my ATM card not received
Respected Sir,
I am vikash kumar resident of Jay Prakash Nagar, pahari Tola, Ranchi-834001 (Jharkhand), . I had open new saving account
on the date of 09th November 2011 in SBI branch near to my resident my ac no [protected], I also filled the ATM form, but still I have not received my ATM card. I contacted for the same for the bank staff they told me that, but still not received it.whenever I talk to help line no-[protected].they told me My data has not reached for processing.But the bank staff told me that they have already send my data for processing.
with the help line no I have also a complain no.that is-OA[protected].Please help me in this criteria.
My mobile no is -[protected].[protected]
Dear chakraborty_p10,

We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.in. We are available 24 hours on all 7 days of the week to resolve your issues.

Your money is always safe with us. That’s our promise! Kindly provide us more detail like your order no, mobile no recharged or registered email id with us to trace your order detail.

If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.in

We hope that you will provide us another chance to serve you.

Best Regards,

Easymobilerecharge.com Customer Care
[protected]@easymobilerecharge.in

S/B A/C DEBIT CARD — MONEY NOT RECD FROM ATM

RS 2500/=(TWO THOUSAND FIVE HUNDRED) NOT RECD FROM BANK OF INDIA ,ATM,ULTADANGA,ATM ID # AKC8027,ON[protected]AT 18.11 HRS &18.12 HRS. TRANSACTION SLIP SHOWN SYSTEM ERROR. TXN # 919234 & 919233,RESP # 96.
MONEY WITHDRAWN FROM SBI ATM KANKURGACHI ATM ID #S10A[protected] OF RS 900/=X 3=2700/=.

A/C BALANCE BEFORE TRANSACTION WAS INR 7438.60

A/C BALANCE AFTER TRANSACTION IS INR 2238.60


IT SEEMS 2500/= WAS DEBITED FROM MY A/C, BUT I HAVE NOT RECD THE SAME.


PLEASE LOOK INTO THE MATTER AND ARRANGE TO CREDIT THE SAME IE, 2500/= IN MY S/B AC # [protected],SBI AIRPORT BRANCH KOLKATA.
sir,

on 4th March, 2012 at 11.08 am I am going to SBI main branch nasik road to withdrowal of my SB A/C NO. [protected] for Rs.8000/- and get the slip tax no 8746 nasik road ATM ID S10A[protected] card no. 622018XXXXXXXXXXXX6 and check the balance, I surprise, see the balance amount of Rs. 130/- after that I again placed the card and demand mini statement and see the rs.8000/- double entries in mini statement but i have received only rs. 8000/- pl. give me
rs 8000/- in my sb account sbi No. [protected] credit immidiately
Sir, I am a customer of your esteemed kalapathar branch (in orissa). my complaint is that earlier I had two(2) ATM cards in my Savings A/c No-[protected], but I had surrendered one ATM card one year back(Card No[protected]). In recent past while I enquired my A/C I found that Rs.200/- debited as card charge(Rs.100/- for each card). I had brought the attention of the Br.Manager he told me we had already cancelled your surrendered ATM card (Card No[protected]) and if you have any problem then contact to the ATM cell..So I am mailing this complaint to you.Please take an action on this problem as soon as posible.I shall be highly obliged to you.Thanks Prasanna kumar Nanda, mob no.[protected]

without transaction 300 rupees debit from my account — debit card

Respected sir



Regarding: without transaction 300 rupees debit from my account



Account name : G.prabu

Account number : [protected]

Debit card number : [protected]



My actual balance is 801.I did one transaction on 01/04/2012 for Rs 300 in SBI ATM (Bigbazar, Kachiguda,Hyderabad)that time its in processing but after few minutes its say TIME OUT, money wont came out and receipt also not came..than I again went to another SBI ATM (ramkoti Hyderabad)and take out 300 Rs from my account that time receipt came but now my avail balance is only Rs 201..without receiving money(by me) mini statement showed that, the money got debit from my account.I attached my mini statement also.So kindly consider this mail and re-credit my money back.

Thanking you


G.Prabu

([protected]@gmail.com)

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