[Resolved]  Tamilmatrimony — Amount Refund

Address: Chennai, Tamil Nadu

I registered with Bharatmatrimony in the past. I registered around 4 times, which includes one paid membership, its not as expected, I didn't continue.. Marketing team from Bharat Matrimony called me several times, asking me to take up the privileged matrimony option. I responded saying it was not working for me, and told I am not satisfied with the memberships I took earlier. But they kept calling me, saying privileged matrimony would solve all the concerns. They sent a marketing person to my door-step, late at night. He came back after two days, spent half-day forcing me to take the privileged option.He showed some prospects from telugu matrimony instead of my preference, saying the prospects would be interested. I told the people, I can't pay such a fee for this service. They promised that they would make sure I get good prospects, suitable for me. I paid Rs11000 as a fee, and took the service. After that tamil matrimony account was activated, but not the privileged one. I sent my list of preferred partners, and their matrimony IDs to them. Even after that, I didn't get any responses from Bharat matrimony.The service was not satisfactory, and I reported the same to them. I called them, and reported all my concerns. I asked them to refund my fee. I was asked to send a mail to [protected]@privilegematrimony.com and they said will refund my money. I sent a mail, and followed up regularly. I was asked to wait with patience, to get the refund amount. But after 2 weeks, they came back saying they can't refund. When a person is not interested, they should not force him by calling or sending a marketing person. And after taking the money, they are not concerned about the services promised. In that case, they should refund the money.
I made a payment of Rs11000 on Saturday. And they started counting the period, from the day I paid the amount. On that point, no relationship manager was assigned for me. He was assigned three days after I made the payment. He picked the same profiles, who were already not interested in my profile. He doesn't know the basic horoscope star matches, and sent profiles who require horoscope match, whose stars wont match with mine. When I went with all the issues, they replied nonchalantly. When I asked for the refund amount, they said they should check with Senior management. And when followed up regularly on refund, they told they would provide in a week. Again another person, and asked about the concerns. I repeatedly told the reasons to more than 3 people. And then after 2 weeks, they come back and tell they can't refund the amount. I lost my money, time and importantly my peace of mind. Please help me in getting the amount back from Bharat Matrimony

I need refund on the following grounds
1. I was promised a privileged matrimony services, on paying the fee of Rs.11000. But only tamil matrimony services was activated, and privileged matrimony services was never activated. To have a regular service, why should I pay Rs11000? They misleaded and cheated me, by not giving the promised services.
2. I was promised a refund, but didn't receive it till now. I was told that the services given for a week would be charged, and the remaining amount would be refunded.
3. After paying the fee, attitude of tamil matrimony is different. When questioned on the services provided, and refund,. their attitude is bossy. What gives them the courage to act like this to a customer? Is it because, they are a big pan India organization who cannot be questioned by a common man?