[Resolved]  Tata Photon + — New Connection not working and CC/Nodal office is misguiding

yesterday again i have called up your customer care again on [protected] and again for the fifth time they have registered my complain ang given me the PTC consumer complaint number and false - fake promise for a JE visit the entire conversation is attached with this mal , audio is in .amr format , then today i again recieved a call from ravindra number[protected] and asked the same queries again with same fake promise for a JE visit for the fifth time , please return this faulty instrument provied by the people and company where people make false - fake , commitment , tomorrow i will be going to ashoka road in ddelhi to TRAI complaint cell .in advartisement you clain that i carry speed but in reality i carry a instrunment which never works and of no use with a wrost curtomer care .



From: [protected]@hotmail.com
To: appellateauthority.[protected]@tatatel.co.in; nodalofficer.[protected]@tatacommunications.com
CC: appellate.[protected]@tatacommunications.com
Subject: False commitment and wrost experiance .
Date: Sat, 13 Mar 2010 19:06:47 +0530

yesterday again there was no JE visit and when i call you customer care , they told me that thy will forward a harsh complain and the JE would visit on saturday and again he has provided complain number PTC[protected] and i received a call from chandigarg from the phone number[protected] and assured me for a rectification but no visit , no call , no service afterwards , you only take money and did not care aftrwards , no after sales service , please do the needful or else i would be force to go to TRAI complaine cell at ashoka road or consumer coyrts for providing me a faulty instrunment and for harassing and making false committment in tata photon.



From: [protected]@hotmail.com
To: appellateauthority.[protected]@tatatel.co.in
Subject: Wrost experiance
Date: Fri, 12 Mar 2010 18:23:39 +0530

dear tata cust care

i have purchased tata photon plus on[protected] from your CP , N-10 outlet , my number is [protected] , and since then i am suffering ,

wednesday 03 march the day i have purchased - i have somplained about the slow speed in yout customer care [protected] they have promised me to send a JE or repersentative but nobody came .

thrusday 04 march - i have just checked for half an hour weather it is all right .

friday 05 march - i have just checked

saturday 06 march - there was no signal as and when i clicked the connect button , i called customer care on [protected] and your executive bhuvenesh told ne that some JE will visit till sunday 8 PM , and i recieved a call from chandigarh saying that if signal is slow go to open area , i carried my laptop to open area again it was showing no signal the moment i was hitting connect button , after a while he told me to recharge with 5 rupees as i have no balance , i have gone to one tata dealer and charged my new account of three day old with 10 rupees and then i called customer care there he told me that you don`t need to rechange with ant amount because this is a new connection and 1 GB is free for a month , that guy from chandigarh misguided me and your sustomer care asked me that JE will visit but no one came .


sunday 7 march - no one came .

monday 8 march - suddenly the connection came and stayed till wednesday till 11 th .

again i started to face same problem of connecting i complained and they given me a complain number PTC[protected] , and assurance that this time some JE will visit i recieved a call from chandigarh from[protected] and told me that there would be a JE visit bedore 6 today but no one has came .

i am still going to cafe anf for the purpose i have taken this photon plus , is not solved , please solve this or else i will go to consumer forum i have the bill and details .

regards
Priya Ranjan