[Resolved]  Tata Photon + — New Connection not working and CC/Nodal office is misguiding

Tata Photon + — Promise of Gift Voucher of 2N3D at GOA

I was offred holiday package by vriti infocon on purchase of Tata Photon+ Data Card, i was promissed that holiday voucher within 7 working days, but these guys are now not answering the phone calls, it seems that these guys are professional in these malafied activities, & some appropriate action has to be taken on them, network of the agents of vriti is are all over india

Tata Photon + — Disrespect/negligence/lies

Dear Sir/Madam,

I purchased a Tata photon+ USB data card which only worked for a few hours after installation. Thus I called the customer care and the shop from where I purchased the product requesting them to fix the problem. The employees at the shop did not even answer my calls after repeated attempt. The customer care kept promising that a technician will visit me to fix to problem but even a week later no one arrived. I was lied to (false promises) every day on those 7 day, so I returned the device back to the shop.

Since than I have requested them to stop sending me texts (which comes at odd hours of day and night everyday) and they haven't even registered such a small request. Almost a month later, I still receive these texts.

I have also found that I am not the only one who is frustrated with this company. Please take some action to teach them a lesson.

Kind regards
M

Dear Sir,

This mail is for just reminder for you that there is no action taken by from your side so can you tell me that is there solution of my complaint or not .

Thanks

Pankaj Sharma

[protected]



----- Forwarded Message -----
From: customer care2 <customer.[protected]@tatatel.co.in>
To: [protected]@indiatimes.com
Cc: appellateauthority upe <appellateauthority.[protected]@tatatel.co.in>, appellateauthority delhi <appellateauthority.[protected]@tatatel.co.in>, nodalofficer north <nodalofficer.[protected]@tatacommunications.com>
Sent: Tue, 19 Oct 2010 12:48:13 +0530 (IST)
Subject: complaint for poor service~~M2855952

Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 16/10/2010 regarding your Tata Indicom number [protected]. With reference to your mail regarding services provided by Tata Indicom for the above-mentioned Tata Indicom number, please accept our sincere apologies for the unfortunate turn of events. As per your email regarding network problem, we have cross checked with our concerned department and found that your complaint vide reference number[protected] have been resolved and dialer has been reinstalled.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on [protected].

Our Photon Plus customers can get in touch with us on[protected]Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on[protected] in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Annu Y Garg � Manager � Customer care � Delhi
Contact No �[protected], www.tataindicom.com




-----Original Message-----
From: [protected]@indiatimes.com
Sent:[protected]:47:50.0
To : nodelofficer.[protected]@tatatel.co.in, appellateauthority.[protected]@tatatel.co.in, appellateauthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatacommunications.com, appellate.[protected]@tatacommunications.com
Cc: customercare.[protected]@tatatel.co.in
Subject: complaint for poor service~~M2855952
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________



Dear all

Kindly note that I was using your two numbers ([protected] and [protected]) from last one year but in the month of April to June I was facing the problem of slow speed in my photon number and frequently call drop and network related problem in my both number and that time I lodged so many complaints regarding these problem and this complaints are close without solving my problem and finally I got a call from your technical team that they are not able to solve my problem in the next two months so I have decided to disconnect my both connection because when I told customer care executive that you please give me some discount because you are unable to solve my problem in the specific time but they refuse my request so finally I have to disconnect my both connection but after two month I have taken an new connection ([protected] ) and from the 1st day I have been facing the same problem till date and I have lodged four complaints during this period. My complaint numbers are[protected] on 15 Sept and the complaint was close without visiting the site. 2nd complaint number is[protected] on 20 Sept engineer visited my place and told me that the PPA antenna is required at your place due to the low signal strength but no action taken. 3rd complaint number was[protected] on 24 Sept and I have received a call from your technical team that they are unable to solve this problem again for the next 60 days and 4th complaint number is[protected] but I think I have received the same answer from your side.
So I want to ask following questions to you.

Is there any solution of my complaint?
Is this the right way to give satisfaction to your customer?
Can you compete the market if you give this type of service?

Thanks
Pankaj Sharma
[protected]

Tata Photon + — Photon + Account No 975333625 and my Tata indicom No. 09223993129 -Non responsing of Payments details certificate for submission to my office

Photon + Account No[protected] and my Tata indicom No. [protected] -Non responsing of Payments details certificate for submission to my office.


I am time and again requested for details of payment and receipts from April to Dec 2010 for my office use. This is since last three months i am pursuing with their call centre, Store at DADAR etc. However I am not succceded so far. I am disappointed for nor not receiving response from company like TATA Indicom. If posssible can you arrange for the same or take up the issue with appropriate authorities.

Tata Photon Plus — Worst Service with worst Infrastructure

The Broadband service is worst service I ever used.No Speed, Every time network outage(almost every month for 5-10 days) for tha sack of Network Upgrage. Customer care imcompetent to resolve problems. Do not give correct details, Never fulfill their commitment, everytime a new deadline. They do not have provision for anything ,neither give problem description in written form nor provide any compensation for their bad services.
I would strongly recommend not to use this service. Let them loose their customer support.

Hi,

I need to surrender my tata photon connection, since im not able to pay the bill which had been costed insipite of low usage.
kindly suggest what i must do to surrender the same.
Regards.

Tata photon plus is the best example of violation of consumer rights in India!!
2 year back here in guwahati when i had my own connection, i used to get a speed of aroud 100-500 kbps speed when it was newly launched in here. So i left it after using around 5 months when the speed kept getting more pathetic.And now after 2 yrs again i am bound to use it..this time from my company as there is no other option for mobile internet here. To to my surprise the speed now here is aroud 10-20Kbps!!! Most of the time it takes me 3-4 tries just to establish a connection to the 'server"!! And i have been facing this problem since last 4 months. Other photon plus connections too have the same problem here in my office.

And the most ironical thing is that my office and tata indicom office are in the same building!! :P

Lord save India from Tata photon+!!!

This is true.I bought my photon+ card 3 days back.Yesterday it started giving problems.I tried to call the person who sold me the card.He is not even picking up the call although i tried almost some 25 times.

Tata Photon + — authentication no

my tata photon + no is [protected]

my mobile no is [protected]

after installing the photon tv i have not got the authentication no yet.
my email id is [protected]@rediffmail.com

pranab baruah
lakhimpur assam

Tata Photon+ — proper speed is not given

i am himanshu ....., i am purchasing a tata photon+ in the shop dealer has ask me this product speed given speed 3.1 mbps from 1gb after 1gb speed 256kbps but 256kbps speed is not giveing after 1 gb giving speed only 45 to 65..70...kbps. kidly note my complain request and take a action urgently.

regarding
thanking you
from himanshu
tata photon number [protected]

Tata Photon + — Misrepresentation & Cheating

Dear Sir,
I got the new connection for my friend Data Card in my name at Kanchipuram TATA Indicom Center by producing my native Address Proof & ID Proof, in that time they said i can able to access the internet in my native place (village) but speed will be less. Now I am not getting even one point of Signal in my village. I complained to the Customer Care, but they are simply telling this is the problem with the Signal, so it can not be used in the village and we can not do anything.
This is a cheating, while i produced my address proof they should have told me whether can i able to get the signal or not, but they simply sold their product and now telling "its not possible"

n

This refers to Tata Indicom No. [protected]; Account No. [protected]. Kindly note that I am
facing excessively poor download speed (2 kbps)for last 2-1/2 months. I am regularly complaining to
customer services and to concerned nodal officer for last 2 to 3 weeks. Unfortunately this worst service provider has bare minimum infrastructure to cater services to service-holders those who are already trapped by their marketing professionals, so called canvasser. After complain you will surely find a call from Tata Indicom. Before you going to say anything person on the other side starts telling, "sorry we are are unable to listen your voice properly, it is getting cracked, we shall contact you later." And with a surprise you will get a SMS in your mobile/alternative no that your complain is closed. If you get any opportunity to catch hold of a person on the other side of complain booth, do not pretend yourself at all a gentleman rather abuse him/her in worst most silly language you know. Believe it or not that they are really habituated with such behavior and surely respond your problem by sending their service engineer at your place. You will surely find that performance of your system got improved for 1 to 2 hours on visit your service engineers and thereafter it again drop down to 2kbps.
Kindly note that I was an user of your Tata Indicom data card ([protected]) and faced similar
problem. One of the service engineers advised me to go for Tata Photon+. Unfortunately the case is even
worst. Pl. suggest how could I get the amount refunded back what I expended to purchase this
trouble. I am totally dis-satisfied with the performance after expending so much. I am ready to
return the device on receipt of refund. I understand that it is not possible for you to cater a minimum
better service with your network.
Regards,
Debasish Das
Kolkata - 94

Tata Photon — Connection not working

Hi There,

I am also facing problems after I bought Tata Photon Plus from Vriti Interactive last friday June 24.

I made a payment of 4800 for bundled offer (HARP+6 months) and my Reference Number is 3602837.

I got the device but it was tough to get it activated. After that it worked for 2 days and now it is not working.

I call up custmore care and they tell me They don't have my data and when I call vriti, they will sya that they will call back but that never happens.

I want my money to be credited back so that I can take fresh connection with Tata but not through agents.

Regards

Prateek

[protected]

Hi There,

I contacted the number provided by you. I have told th executive that I bought the connection from Vriti Interactive.

He says that there is no information in the system on the postpaid number [protected]. The number on which I have raised complaint.

My mail id is [protected]@gmail.com.

Alternate number: [protected].

Thanks

Hi There,

For your information my connection is not active yet and now the device also seems to be blocked.

Can you tell me that my payment of 4800/- is in safe hands.

Also you said, I can submit my documents at Tata Indicom outlets. Is it possible to do so as I have purchased connection through agent.

Please sort this problem as it's been long since I am facing this problem.

Regards
Prateek

TATA Indicom — Not getting Internet connection till 03 weeks service

Dear Sir,
Last 03 week onwards I am complaining about not getting Internet connection and the complain is being registered AND THE REQUEST NUMBER IS[protected].
So I want to inform Tata Indicom that I am not going to pay bill for this current month which I have not got the service and untill the problem gets resolved.
regards,
Kaushik Bhadury

The complaint is being resolved on 06/09/2011 evening your representative visited and he sorted out.
Speed is the factor now.Since Tata Indicom does not having any tower in this region Paradip.We recommend Tata Indicom to install Tower in this region for better service.
regards,
Kaushik Bhadury

Tata Photon + — Mental harrassment over wrong bill

I have been using your Photon+ service since last three months and the response from customer service team is useless and
non co-operative.first of all my plan is of tataphoton+ 6GB whereas the bill generated is of [protected]@ 650 .
Even after calling your customer service 18 times (itemised phone bill as a proof).they have not solved my doubts and are continously calling me and torturing with their meaningless talk.
They even called on my residence number couple of time and have mentally harassed my family.I have attached my Customer slip as proof of my plan and the bill as proof for the misguided plan.This is my final and cordial way of complaining.if the issue is not resolved within 7 days then i might take a legal action plan.
Please provide me with the action your team has taken in 7 days or else I look for my plan of action


Now I have been told to send a fax because the Scanned copy is not visible.

Dear Ms. Pallavi Pande,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon+ connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.