[Resolved]  Vasanth & Co — Poor Customercare Response

I thought to purchase a branded washing machine and i went to vasanth and co and asked that washing machine, They said they have no stock and as per the order basis only we get so if you can give the order we shall arrange like that they told and i agreed and made the payment, After three days also they not yet delivered i have to follow up more than thousands of time, Finall they said what ever the colour you ordered is not available and you can take the alternate colour like that they said and i have cancelled the order after three days, Worst response and customer care

Poor customer care,

Hi,

I booked washing machine in Vasanth & Co on 01.01.2009 at purasawalkam branch in Chennai. They delivered that only in 20.01.2009 night to my home. For this I have called Incharger Pandian, Sales Nagaraj more than 42 time & three time myself and my wife visited the branch. But finally we received the machine that also not for which I booked in the showroom . Now I am waiting for demo.

So Vasanth & Co has Very Poor Customer Care Support.

hi,
we have booked two AC's on 27/03/09, they promised to deliver within two days, but its not yet delivered still.We tried calling them several times, but there is no proper response, even we went directly to the showroom twice.When ever we go there they promising that they will deliver it the next day, but they are not doing it. I dont know whats the exact problem wit them.

We contacted Mr.Abbas [protected], but he is not at all responding properly, and also not attending the phone often. He has promised us several times regarding the delivery when we got him on the line.


So Vasanth & Co has Very Poor Customer Care Support

I bought a brand new a.c from vasanth & co, nanganallur, chennai. It was under repair within 2 days.i asked them to send someone to repair.Though they said they would ;their response towards complaint was very bad.Very bad service!! and i had to talk to the manager of the a.c brand to send someone from the service centre to repair.When i went directly to their showroom, the salesman behaved in a very rude and disrepectful manner!!! they had given me surety of coming within 2 days but when i asked him, he said he didnt give any surety!! Is this what is called customer service????
I will never buy anything from vasanth & co again!!!

Dear Sir,

I had received mail from [protected]@yahoo.co.uk. And they said that you had win the lottery o[censored].K. Govt. of GBP 1500000 (Great Britain Pound) and they also sent me scan of winning lottery certificate. And also sent me their diplomatic mobile no. Mobile no. [protected] and he is name Mr.Edward Scott and ID No.53208009. And I also deposited the money of Rs.5 Lacs he suggestive ways so I requested you that to confirm me. This lottery's fund received or not received me. This person live Mumbai Diplomatic Lodge in Mumbai . So I requested you that I don't way what I to do ? Because already because I was deposited the money. And he said that and more of Rs.15000/- but no anymore fund deposited my ability. So I requested you to help me. To refund my fund this person.

Thanks

Rajendra

Hi,

I bought one week back samsung 29'inch in Vasanth & Co, mylopoer in Chennai. They delivered that day night to my home.They told dealer will come, but not yet come, I called more times for their Contact Phone numbers in Bill. They did not take most of the time, some time they take and down the receiver.
After 3 days tv came.. then after 6hours that 29'inch tv not working.. i called smasung customer care, they told to change the tv from dealer.. After 2days only we got the tv

So Vasanth & Co has Very Poor Customer Care Support.

The worst service you can ever get I got a Brand New LG TV which is not working properly they promised replacement it is almost two weeks now they dont showup every time i call they say it will done tomoro but it never happens, sales man over there are Suresh, Kuppuraj and the branch is in nelson manikam road

I brought one Goodrej washing machine @ IICF Exibition at Island Ground on 04/08/2009
Bill Name: Naseema, Bill NO. [protected]SWPT. at the time of booking the salaes person
told Bajaj Dry Iron is free for this and also they given one scratch card i scatched that card in that
Vasanth Gift is written. the sales person told the Dry Iron & the vasanth gift is delivering along with
the machine but they not done like that they delivered only machine. i contacted washermenpet Branch
regarding the Iron box and Vasanth gift they told to collect in our branch. i went there they told till
now we not recived the gift after reciving you collect from our shop. so they told to come on tomorrow.

upto collecting full money from customer the saying anything but they not satisfiying customer.
before paying full amount check all the things otherwise they creating problem to you.
until geting gift dont pay full amount. because they dont satisfying customer.

So Vasanth & Co has Very Poor Customer Care Support

Dear Mr. Vasanth

Kindly concentrate on your business and the customer compliants first, then concentrate on the Country.

Very Very Poor Customer Service. I bought a a.c from Vasanth & Co. Royapuram Branch. There they spoke with such a kind word that I thought of purchasing one more a.c for my residence, But after getting the money no response at all. I told them that it is very emergengy and they said will send the people tonight itself, and now this is the fifth day still the delivery person is coming and no installation is done. Every day telling just 15mins, 1 hour., etc and fifth day is going to get over. I have made more than 100 calls to the showroom and 100 calls to the service department directly. Got fed up in calling those people. Really frustrated. I'ts my fault that I tried this people for the first time after hearing about these people that the customer service will not be good.

Will never recommend about these people or purchase from this shop hereafter

Very Very Poor Customer Service. I bought a V Guard water heater from Vasanth & Co.Nagercoil Branch.The water heater was not working . They told, `You call service center`. Very Very Poor Customer Service.
Why are you open [protected]@co?

The same behaviour happening to me, I bought freide on 12.02.11 at Ullagaram showroom and they delivered on 13th, till now no one has come for demo.

jai

hi when u r giving an add in hindu it should be prompt full to the customer. Last one month the ac add comes in the hindu paper. wen we went to the showroom and ask about the split ac 1ton for 14190/- but they are saying its for window ac only. then please dont mention when u r not giving and dont cheat the customer.

I purchased a V-Guard double booster from them. When all the shops had no stock, the ullagaram branch of Vasanth & Co had one. One of the sales man was doubtful of the stock, but the other salesman said he had one. There was a sarcastic smile from the first one which I didn't take seriously. After taking delivery of the product, I found that it was inferior and had so many problems. It won't even come up some times and started to beat continuously at some times. I had to run to V-Guard service frequently. These guys are cheaters. Do get anything from Vasanth & co, especially the ullagaram branch

- Raj

Hi,
I bought IFB 1.5 ton air conditioner in vasanth&co namakkal branch on may 2014. now it was not working properly. I would complaint to the namakkal branch but they do not take action and also they do not give the response,