[Resolved]  VASANTH & CO, Nanganallur Branch — Very Poor Customer Care & Question on Product Genuineness

VASANTH & CO, Nanganallur Branch — Customer Service & Product Genuineness

Please refer below my Letter for details ...NO PROPER RESPONSE thru' phone or even in Person...until now.

Product Genuineness is a question mark???!!! WATCH OUT...lads!!!

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17th August, 2009

To
The Manager,
Vasanth & Co,
Nanganallur,
Chennai -61.

Sub : Complaint against the failure of TV – ONIDA 29” TruSlim for the 4th time – its new brand genuineness? & advise to replace it, as it is under Warranty

Dear Sir,

With reference to above subject, please note that I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV.

Please note that this TV failed on 09.08.2009 for the 4th time. This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too.

When it failed for 4th time, we registered a complaint (no.[protected]) on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 18.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.

Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.

So, it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material. We do not wish to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood.

Ironically, I couldn’t stop my young kids(3 & 12 years) when they goes to other’s house to view TV programs. Our family could not have information/news/entertainment during this period, because Vasanth&Co./Onida service center did not take any action to replace the faulty TV.

We wish to reiterate that this is causing us & undergoing a huge mental turmoil and distress. The irresponsiveness of concerned leads us to spend our valuable time and energy. May we request you to take immediate action at your earliest to set the things to ease and to have good customer service records? I wonder, how’ll I be getting your response/compensation for our valuable time, information and energy losses???
Cheers…!
Yours Truly,

Chander
cc: 1. Onida Service Center, Kilkattalai; 2.Vasanth&Co, Head Office
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A SMALL CORRECTION IN ABOVE DETAILS:
THE PURCHASE DATE shall be READ as 18.01.2008 & NOT 18.01.2009.
REGRET FOR THE ERROR.
I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2008 and a warranty period of 2 years given on this TV as a festive offer.

Dear Sir,

I had purchased one 1tr split AC from nanganallur branch on 3rd may 2010, but till now it was not installed, it was being kept ideal in my house. There was no proper response from your staff's over phone and even in personal.

Kindly let me know whether it will be install or not?

waitng for your good response.

warm Regards,

Sureshkumar.g
25/a 26th Street Thilaiganga Nagar,
Nanganallur, Chennai - 61.
mob: +91 [protected].