d2h Complaints & Reviews

Dear Sir/Madam

I bought a Videocon LCD TV cum D2H which was put up on promotion offer at a store called NEXT at WonderMall, Thane.
We actually wanted to buy just an LCD TV but teh Next salesman sold me this product and we also fell for it as the offer was good and the salesman assured us that Videocon was a serious player in this business which we very much doubted.
After buying and paying for the product, it turned out that the service engineer called us for installation saying that we should get society permission for installing the dish on the terrace and when we did the same our society informed us that Videocon Dish cannot be installed as they did not have a multiple user facility like TataSky or Dish TV and they cannot allow each individual to install an independant dish.
I was shocked to hear this as I had no idea that Videocon do not have this facility, I thought liek TataSky every company has the facility now and teh salesman did not think it was his job to inform me about this when I kept saying that common dish works for us. All he once said was that 'you will ahve to install the dish' which I thought was obvious since I was the first customer in that building.
So in a state of obvious shock I called Next and a lady called Nivedita heard me out patiently and after consulting some seniors called me back saying she will ensure teh product is taken back and called us to the shop to select an alternate product of teh same value and also assured me of a 'good negotiation'.
For almost 10 days I didnt find anyone at the doorstep to collect it and when I called again she apologised and said you anyway come and select a product and later we shall pick up the TV. After about conversing for a minute she suddenly handed over teh phone to the store manager Sailesh or Sashan, cant place the name who rudely said that exchange is not possible since they have activated the D2H! He cliamed that the salesman has informed me about individual dish installation and there was nothing further he could do about this.
I was pondering for a week on the issue hoping someone would possibly call me regarding this but heard nothing from anyone. Finally I decieded to come here in the hope that someone here will quickly resolve my issue else I may have to throw the TV in the bin!

PLEASE HELP TO NAIL NEXT!!!

Kind Regards
Jhankhana Desai
[protected]

Sir,

i purchased videocon d2h lcd in their Paisa Vasool offer on 31.0510 from their videocon - "next showroom" in Gomti Nagar Lucknow. I received a SMS on 01.06.10 from the site [url]www.d2hvideocon.com[/url] on my mobile number which i had registered on their 'next showroom' on buying the lcd tv stating that

"you have win a videocon set top box with dvd in our lucky draw and you have to deposit Rs.440 i.e the tax amount only and you will get this offer totally free.

The same day in the evening i again went to the 'next showroom' enquiring about this offer and even showed the SMS to the representatives present there.. The representatives in the showroom said that they donot know about such an offer this offer could be directly sent to you by the company as your registered details are already sent to the company. ( Instead they should have warned us against any such offer and enquired direclty from the company about any such offer.)

On 02.06.10 i again received another SMS stating the details which is as follows ( i had downloaded the detais from that site)

Authorized Letter
Dear Customer,

During The Time Of Advertising Survey You Will Get a Free Gift Hamper From D2h Videocon “D2h Videocon Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 05/06/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person Need to be Present Who is Registered With us This Gift Hamper Rs. 3399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs. 440/- And You Can Deposit The Amount At Your Nearest State Bank Of India Branch to Deposit The Amount Details Are Mentioned Below.

Name: Kishan Sahoo

A/C Number: [protected]

The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last Time is at 3:30 PM and Date on 04/06/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled.

Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.


Thank You For Choosing D2HVideocon. Your Gift Video

[url]http://www.d2hvideocon.com/vid.php[/url]

Regards,

D2Hvideocon.com

On receiving this we did exactly what was being directed to us and deposited the sum and faxed the receipt to Mr Kishan Sahoo at his SBI A/C Number: [protected] faxed the report to Fax Number[protected].

Since then i have not received any initimation from the said [url]www.d2hvideocon.com[/url] site.

i even went the "next showroom" in Gomti Nagar Lucknow. They contacted to videocon d2h company on their toll free number to some executive ( which they should have done on my first visited enquiry earlier).
The executive on the toll free number informed us that their is no such offer given by the company and this could be a fraud.

Now what should i do as remedy for this because i have already spent Rs 440 + Rs 35 ( fax amount) +time + energy + lost of faith in the videocon company

yours

PN Seth
[protected]

Hi Dear Sir/Mam,

I have taken a videocon mobile from Planet M shop from where i won a D2H (Team Khalige Duniya Jitegi Offer).
I Called Videocon Customer Care and given the information ,then they send me a executive who installed the D2h at my place. They told me that i will be getting 2 month's subscription (Diamond Pack) with this offer as i have paid Rs.1000, but i get only one month subscription.
Then i called up customer care , they(gaurav) register my complain and given me complain no. 13785589, after 2 days i got a message that my complain has resolved. But still my services are barred. Again i called Customer care some (Vandana) picked up my call , i told her all the details she told me that she is escalating the issue but the call dropped. Again i called Customer care some (rajani) picked up the call, she told me to contact the dealer(but how can i contact to any dealer because i haven't taken this product from any dealer , i have taken mobile , i called up customer care and from their executive come to me and taken rs.1000 and installed the product). Again she told me to recharge but why should i recharge if i have to get 2 month's subscription, and at last she dropped the call very rudely.
I am really fed up with Videocon Services within a month 2 times set top box stop working and after this subscription expires ,and i am not getting any resolution on customer care too.

Where should i go and complaint about it.

Customer id:- 9868342
Name :- Mukesh Asthana
Mo. No. :- [protected]
email id :- [protected]@gmail.com

I T.S PATIL, purchased the Videocon DTH on 14 Jan 2010 at Pune location Sanghvi, Customer Id 3391229 Since 02 Jun 2010, the services of the DTH is poor, the same was complaint to the Videocon call center Ph. No. [protected]

Some of the complaint nos are listed -

On 05/06/2010 raised complaint Complaint No. 13751235 , they have raised work order W.O No. 1386875 and stated that service engineer will visit on 06/01/2010 at 11 AM to 12:30 PM, the same was not turned up, later called the call center on 06/06/2010, stated that they will visit on 07/06/2010 at about 11AM, again was not turned up so complaint was raised again on 07/06/2010 complaint no. 13817592, on the complaint they stated that Engineer will be vising on 08/06/2010 at 01:15 PM.

For the same I have been at home due to the engineer visit, hence at home and the visit was not solved, Which has been financial loss of 1500 per day which result for about Rs 4500 for the three days Sunday 06/06/2010 to Tuesday 08/06/2010.

The complaint is not resolved yet hence requesting the Consumer Court to recover the financial loss on me due to non visiting of engineer in time and loss of time.

Dear sir
I had purchased videocon d2h on 28/12/2009. My customer ID is 2891996. And registration number is [protected]. Sir from last 5 days my d2h is not working, it is showing problem in signal reception kindly check the box or Antenna. Sir I had contacted the customer care they are saying that we will provide the technical support after 10 day.I had requested them several times to repair my d2h in 2 or 3 days,but my problem is not yet resolved. Kindly do the needful as soon as possible.
regards
Pankaj Saxena
[protected]

received a sms from TM-D2H that my mobile no. has been selected in lucky draw and I have won a Videocon DTH. I was told to regiester my address and mobile no. at http://www.d2hvideocon.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.Jayanta Kumar Choudhury Aur Account Number [protected] of State Bank of India, whom they have introduced as D2H VIDEOCON Senior Executive From Mumbai Branch office. I am sure this person is a fraud and is trying to make money by misusing the name of Videocon. Following is the copy of the instruction in the website:

D2h
Authorized Letter

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From D2h Videocon “D2h Videocon Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 04/06/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person Need to be Present Who is Registered With us This Gift Hamper Rs. 3399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs. 440/- And You Can Deposit The Amount At Your Nearest State Bank Of India Branch to Deposit The Amount Details Are Mentioned Below.

Name: Jayanta KumarChoudhury

A/C Number: [protected]

The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last Time is at 3:30 PM and Date on 02/06/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled.

Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Thank You For Choosing D2HVideocon. Your Gift Video

http://www.d2hvideocon.com/vid.php
Regards,

D2Hvideocon.com

i have deposit this and Fax it on[protected], after 2hr they send me one message again "kisi karan agar aap apna consumer service tax nahi jama kar paya hai tho firse aap online banking se jama kar sakte hai. Please login www.d2hvideocon.com/payment.
govt should take immediate action on this kind of fraudness
reply me if anybody get the solution or get their money back and whether company will say something for this activity? Is it in company's knowledge?

Dear All

I have been chasing Videocon D2H for customer care for post sale service - no response. Please refer to my mail sent to Videocon D2H customer care. Please help me in getting resolution.

Customer ID: 8113411
Customer Name: Dr. Subodh Chandra Karmakar

Best Regards,
Arindam Karmakar
Mobile no: [protected]

[protected][protected][protected][protected][protected]----
Dear All

At the onset I apologize for writing such a long mail.

This mail is written in quite a helpless condition. I have been chasing after so called “Customer Care” people for last 4 days – but in vain. On Sunday there was a shower in our place. The shower was welcomed in terms of reducing the intense hot climate but it had a flip side- the “well trained” Videocon engineers have fitted the D2H antenna in such a way that after the first shower it stopped receiving signals. The same was reported to Customer Care Mr. Harikrishna (claimed to be at supervisory level) on Monday 31 May. He assured me that an engineer will come to fix it next day 10:00 AM in the morning. Nobody showed up. Next day I had a talk with Mr. Avinash (claimed to be at supervisory level) on Tuesday 1 June. Again the same assurance with same time appointment – as expected nobody turned up. Twice I have been fooled – ideally I should not have called back to “Customer Care”. But as understood by “Customer Care” in Videocon – customers are dump fool people – so I called up again. This time I had a talk with Mr. Mathew (claimed to be senior supervisor). He again took an appointment at 10:00 AM next day and here there is no prize for guessing – nobody turned up. At the end of day, a person named Mr. Ajay Chaoudhary[protected] called up and ended up asking for Rs 200 to fix the issue. I understand from the buying agreement that one year service is free of cost and also even if Videocon charges money it should have been ideally deducted from my account rather than the service engineer asking for cash. Well this is not new – its same old tactic of exploiting end users. This is not the first time I am reporting such a case of asking financial favor. In my previous mail a similar incident has been report – but I guess I am wasting time to report these kind of issues- but what to do- as correctly understood by “Customer Care” in Videocon – customers are dump fool people.

My query: Will my issue get resolved? Do I need to pay Videocon engineers visiting my place Rs 200 as a kickback deal? Do I need to escalate this issue to consumer forum? Please advice.

Customer ID: 8113411
You can reach me at [protected].

Best Regards,
Arindam

I received a sms from TM-D2H that my mobile no. has been selected in lucky draw and I have won a Videocon DTH. I was told to regiester my address and mobile no. at http://www.d2hvideocon.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.Jayanta Kumar Choudhury Aur Account Number [protected] of State Bank of India, whom they have introduced as D2H VIDEOCON Senior Executive From Mumbai Branch office. I am sure this person is a fraud and is trying to make money by misusing the name of Videocon. Following is the copy of the instruction in the website:

D2h
Authorized Letter

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From D2h Videocon “D2h Videocon Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 04/06/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person Need to be Present Who is Registered With us This Gift Hamper Rs. 3399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs. 440/- And You Can Deposit The Amount At Your Nearest State Bank Of India Branch to Deposit The Amount Details Are Mentioned Below.

Name: Jayanta KumarChoudhury

A/C Number: [protected]

The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last Time is at 3:30 PM and Date on 02/06/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled.

Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.

Thank You For Choosing D2HVideocon. Your Gift Video

http://www.d2hvideocon.com/vid.php
Regards,

D2Hvideocon.com

i have deposit this and Fax it on[protected], after 2hr they send me one message again "kisi karan agar aap apna consumer service tax nahi jama kar paya hai tho firse aap online banking se jama kar sakte hai. Please login www.d2hvideocon.com/payment.govt should take immediate action on this kind of fraudness
reply me if anybody get the solution or get their money back.
kishor
mumbai
[protected]@rediffmail.com

Dear Sir,
I Vijay N Changan, owner of videocon d2h satellite DVD ( customer ID 3888840 ).
I purchased your product on 27 Jan 2010, I got 4 months subscription free on that time. After completing 4 months( 27 May 2010 ), I take recharge Voucher & try to get it recharge. But unfortunately due to your technical error I can't recharge my account. I contacts your customer care nos., they tell me that your problem will be solve till 31 st May 2010. I call them many times. After 3 days grace period i.e. 30 may 2010 , my account is suspended. Till today I can't see any programmes on TV. Each day Your customer care executives promises me that your account will be started tomorrow. Due to this I am very very very very unsatisfied on your services.
You don't know, what is going on me. Kindly take action on it, otherwise I will scrap your product in dust bin. I hope you understand my filling. You may call me on my cell no. [protected]. thanking You.

Yours Unsatisfied Customer,
Vijay N Changan,
Cust. ID 3888840
cell no [protected]

Received a fraudulent offer of job as per the details given below:--

Delivered-To: rajarshi.[protected]@gmail.com
Received: by 10.141.45.13 with SMTP id x13cs460425rvj;
Tue, 1 Jun 2010 22:29:30 -0700 (PDT)
Received: by 10.141.106.11 with SMTP id i11mr5842902rvm.242.[protected];
Tue, 01 Jun 2010 22:29:25 -0700 (PDT)
Return-Path: <[protected]@videocon.net>
Received: from mail.creative1995.com (mail.creative1995.com [203.76.157.213])
by mx.google.com with ESMTP id i19si13641021rvn.142.2010.06.01.22.27.51;
Tue, 01 Jun 2010 22:29:24 -0700 (PDT)
Received-SPF: neutral (google.com: 203.76.157.213 is neither permitted nor denied by best guess record for domain of [protected]@videocon.net) client-ip=203.76.157.213;
Authentication-Results: mx.google.com; spf=neutral (google.com: 203.76.157.213 is neither permitted nor denied by best guess record for domain of [protected]@videocon.net) smtp.mail=[protected]@videocon.net
Received: by mail.creative1995.com (Postfix, from userid 48)
id DD2C13168D09; Wed, 2 Jun 2010 11:37:48 +0700 (BDST)
Received: from 115.240.92.31
(SquirrelMail authenticated user info)
by 203.76.157.213 with HTTP;
Wed, 2 Jun 2010 05:37:48 +0100 (BST)
Message-ID: <4597.115.240.92.31.[protected].[protected]@203.76.157.213>
Date: Wed, 2 Jun 2010 05:37:48 +0100 (BST)
Subject: Videocon Job Offer
From: "VIDEOCON" <[protected]@videocon.net>
Reply-To: [protected]@hotmail.com
User-Agent: SquirrelMail/1.4.8-4.0.1.el5.centos.2
MIME-Version: 1.0
Content-Type: text/plain;charset=iso-8859-1
Content-Transfer-Encoding: 8bit
X-Priority: 3 (Normal)
Importance: Normal
To: undisclosed-recipients:;


The matter was already reported to Gmail as a phishing attack.
The content is luring people with exciting job offers with a request to pay an amount to a specific account number !!

---Rajarshi Chakrabarti
Mob. no. [protected] (10 A.M. to 4 P.M.)

Dear Consumers,

Please be aware of the SMS from Fake Videocon D2H. Yesterday I got a SMS From TA-D2H that my mobile no has been selected and you will be given Videocon D2H with DVD player and one year subscription free. You do not have to pay anything. Please visit our website..d2hvideocon.com and d2hadvertising.com.

Once you enter the website it will ask for your mobile no and will allow you to enter. It will take your address and details for delivery.

After that another message will come - " please enter our site again to confirm addressVerification for deliver'. Only you have to deposit Rs.440 service tax in SBI. They are so stupid that they have given the a/c details for individual '_Jayanta. kumar Choudhury. A/C No:[protected].

I called up Videocon customer care and they confirmed me that its totally fake. I think Videocon should take strict action against this.

Thanx & Regards,


T.Das
[protected]@gmail.com

I recently moved into a new house and decided to discard my TataSky connection. As it is TataSky has systematically stripped off the channels that came with the initial subscription. Like Sports became optional one day, Radio channels were taken off the air, BBC became part of LifeStyle package. What started off as Rs 300/- per month quickly became... See More Rs 550/- per month and they had started with the promise of giving better value for your money as compared to the Cable Wala. No wonder they were getting a better value of my money. Completely disgusted, I did some research and moved to Videocon D2H @ Rs 275/- per month for their Diamond pack, I got what I wanted.

Now, the STB that I purchased came with 3 Months Free Subscription to Diamond Pack or 4 Months of Gold Pack. I opted for the former but by some error on part of the dealer, the Gold Pack got activated. Also, Videocon charged me Rs 240/- for extra antenna cable used during installation. With this my free period would have got reduced to 2 months. But to my horror, I suddenly found that the Free Period had got reduced to a month because some joker in Videocon had deducted another 300/- for switching from Gold Pack to Diamond Pack.

Many phone calls to the call center provide futile and despite threats of my returning the connection, Videocon blocked my TV signals.

What kind of company is this? It issues full page advertisements to get customers and then is not really bothered about the customers that have already joined in.

My name is s. k. Singh i using videocon d2h satelite service, since two months customer service disturb us by calling and harassing me and i am getting abusing calls from videocon d2h customer service and i am getting messeges on my tv screen also .i want to file a fir against videocon d2h service . name hwo calling me-harmeet singh,ayush, ajay.they r using fake names.I want to stop these activities right away .



customer name-
s.k singh
cus i.d 7236250, 3316567
Phone- [protected] , [protected]

I, the undersigned Mr Komal Thakare would like to bring to your notice that I have requested Videocon ltd for purchase of Wall mounting clamp for my Videocon T.V. I have placed the order on 20/5/2010.but the clamp has not been supplied till date by the company therefore request you that plz. Give your opinion for the same

Costumer Moblie No. [protected]
Complaint No.NAS[protected]
Company Toll Free No. [protected]

My fridge Model No.5220WDDXDGR899 purchased from M/s Sushil Electric Co. Kalka Garhi Chowk, Ambedkar Road, Ghaziabad-201001 did not stand upto its looks, quality and performance. Its handle lost its colour, body had thin polyster film left before assembling at the plant collected grime and dust imparting very dirty looks. In summer of 2009, it stopped cooling and required gas in the compressor. This year though it is working it is giving a lot of noise, foul wire burning odour and bright sparks posing a fire and accident hazard whereas Videocon Customer Care and its authorised service centre are sitting tight over my complaint paying no heed to my anxiety and problem though it is 3 days old complaint pending still. Nobody responded to my 10 sms, 5 e-mails, and several phone calls in this regard.

In nutshell, I will say I wish to get rid of this fridge once it starts working again par replacement/exchange for some reputed brand though from this forum I notice that almost all brands/companies are in the same category hand in glove with their distributors, retail outlets, and service centres.

hi,
I Recently bought a Videocon D2H Dish box customer id no 10022466 for my house and it has not been a week and since today morning its showing software upgrading on the Set top Box and nothing is happening my complain ref no 13277729 and work order id no 1219441.
I have given the complain to one Mr.Saurav Ayagiri on the helpline and he is very Rude and bad in responding to my call.
I would like to request you to kindly look into it as it has now been a week also and this has happened
Thanking you
Nadeem

after recharging the vochaer & movie channel not display on my tv & but another channel displayed , no problem observed.
D2H Number[protected]

Please look into as earl as

Please call on cell number as early as

[protected]

Hello,

We would like to share with you the problem we are facing with Videocon Airconditioner.
We have purchased one 1.5 Ton Split AC in June 2007 and got a warrantee 5+1 Years and since then we are facing problems with the outdoor unit which was being informed to all concerns at Videocon as well as the dealer

Case Study
1. With in 7 Days of Purchase loud noise started coming out of outdoor unit in span of every 30 mins which continues for 5-10 mins, the same was informed to dealer & customer care. However after repeated followups some representatives came to give Demo but ignored the problem saying that every thing is Ok and there will be No Noise ever.

This noise continued for 2 Years and in mean while several complaints have been made but all in vein.

2. Compressor Failure - Till now our compressor has been replaced for 3 times i.e, once every year and each time we have to pay for the GAS refiiling charges which is required at the time of replacing compressor . Why should we pay for the gas charges when compressor is damaged which is under warantee and does 5 years warantee means that their product will stop working very frequently and customers keep on chasing service dept and then wait for repairs which takes 15-20 days each time.

Since the day of purchase our AC has not worked even a single month without giving any mental harrasments.

This year the scene worsened more. The compressor as usual again was not working and so we finally requested the company people to replace this AC, but they refused saying that let us replace it the last time after which if it troubles, they would replace the AC. We agreed, but all in vain. The AC didnt work well and so the service centre people took away the indoor unit too. They kept it for around 10 days and returned it with no good results. The swing stopped working which was earllier working fine, the flaps dont close the opening after switching off the AC which too was working fine earlier, the three bolts were misplaced by those people and above all AC gets automatically switched off after 15-20 minutes; a real torture. The sun is burning at its highest in the sky and we are sweating nicely enjoying the summers, all because of Videocon people, a company so renowned in the market.

We have taken up the matter with Videocon but no one listens except one gentleman we found in April 2010 who supported by atleast listening our problem and taking the machin for repair. However he seems to be not having support from management due to which he is yet unable to sort out the problem and this season also our Videocon AC which is installed in our Drawing Room is not working and spoiling our image as well as giving mental harrasments.

Mrs. Mehra
WZ 23 D, Manohar Park
East Punjabi Bagh
New Delhi 26
[protected]

I had purchased DG Atlantic, 6.0 KG fully automatic videocon washing machine before 6 months. I had made the complaint in this regard vide complaint No: [protected]. The service person had come and inspected the machine. He advised to replace the Gear Box and Base Plate., and promised to trune back within a week. But after lapse after approx 10 days there was no coomunication from the customer care centre. I made many reminders call to them but it was waste., till today there was no reply from them. The machine is in the warranty period. Kindly advise me accordingly otherwise I have no option to approach the consumer court for this. I decided not to buy any product from the Videocon in the future. Waiting for your immediate action or reply.

VIPIN SINGHAL
[protected]., [protected]., 27296870

Dear Cutomer Care,

Have done a online recharge via ICICI net banking. The amount got debited from my acount. But the recharge did not happen. The screen shot is attached for your reference. Find the details below:

I m shocked to inform you that D2H dealers do not have VIDEOCON recharge vouchers with them. The dealers you have do not have the good customer rapport communication nor they say that VIDEOCON does not send the recharge to deals no time so they don’t have it .


I have few Videocon products in my house believing on ur good service I got the D2H .. but very bad to say that the D2H service is very poor and the customer care Executive named VINOD is not worried on his job that he is there to serve the customer and he is not at all helpful. The worst Customer Care Executive I have ever spoke.

Can some one help me on this pls


Regards,
Pradeep