[Resolved] Volkswagen India — Misleading Information at the Point of Sale

ankitkothari4

Sep 23, 2011

Address: Maharashtra

Hi,

I bought a Volksgawen Polo from KSM Motors(Mumbai) two weeks ago. At the Point of Sale, I was promised a Music System with Bluetooth Connectivity.

On the day of delivery, the Music System was not in the car and I was advised that due to the system being out of stock, this will be delivered in a few days.

When finally a driver was sent and took the car, I had to bear all the Tolls and Fuel expenditure and to top it all up, a wrong music system without Bluetooth Connectivity was put up in the car.

After I contacted Volkswagen again, They advised that I will have to pay extra for the music system of my choice and the fuel charges and the toll charges will have to be borne by me again.

This is against what was promised to me at the time of Sale. Also, the service I have received throughout has been very poor. My calls have not been answered, I have not received response from Volswagen as promised apart from the Customer Service Agents being rude.

Kindly look into this matter.

Regards,

Ankit Kothari

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Aug 13, 2020

Complaint marked as Resolved

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Comments

offbeat1976

from Mumbai, Maharashtra

Sep 5, 2014

Similar experience. I own a VW Vento. Had taken AMC for two years at the time of purchase and was assured that the first two service's would be covered. But to my absolute surprise, during my second servicing I was told that the AMC had expired despite of having called up to take an appointment one day prior completion of two years from the date of purchase. Had categorically told the executive who gave me the appointment that the car was under AMC and had been bought on which date. She assured me that every thing would be looked after by the service executive at the time of servicing. Similar experience. I lodged a written complaint with the service manager at the time of delivery of the car, but no revert from the company. VW India's ethics and reputation is at stake.