| Address: New Delhi, Delhi |
My car was hit by Dog on highway in ETAWA (UP) on 22/12/2012 at 11. AM and got damaged badly from front side. i called the road side assistance at 11 AM they said that they confirmed that they have taken the complain and they gonna give the toe service soon but nothing happen i kept on calling them and explain them that i have my mom and my sister its not a safe place for females but no one understood.As it was month of Dec it was so called, i had mom my sister and my husband.All four o[censored]s were shivering from cold.it was so unsafe to be on highway in a criminal area.i was pleading before the cust care executives but they did not care.Finlay they came at 6:30 PM.when i had spoken to cust care executives they said that they will be taking my care to Kanpur workshop so i booked the hotel in Kanpur to stay for night.But when the toe service came they said said they will take my car to some other place somewhere in MP.I requested them but they were so rude.Finally they said they can take my car to Kanpur workshop but they demanded Rs 3500 before loading my car.we didn't have cash so requested them that i would pay them wherever we can get the ATM but they denied.My husband had to leave us on the highway and went to find an ATM to get the cash for them.i was cursing myself for buying this car.NO BODY CAN UNDERSTAND WHAT I WAS GOING THROUGH.IT IS A NIGHTMARE I CAN NEVER FORGET.
Last week i took my car for service at 9 AM.i was the 1st cust i explained them what were the problems. i got the call from the workshop at 11 am and told that wheel balancing needed and break pad needs to be replaced.i gave permission to do it.i went to workshop at 6 PM to get my car.i requested them to show the parts that they had changed.The break pad was not required replacement it could easily run for minimum 15000 KM.The problem which i had told them about the car was not fixed,cleaning was not at all done.
From 9 AM to 6 PM what they did i do not know.They charged Rs 15000 for a service not they didn't even clean my car.IS THIS THE SERVICE VOLKSWAGEN GIVING????????
i complained so many times but nothing happen.As i am a Female VOLKSWAGEN is taking disadvantage of me. Was this information helpful? | 
Once again.. Thank you so much for sharing this...