[Resolved]  Volkswagen Polo — After Sales and no service

Address: Delhi

Greetings,



This is to apprise you that I bought a VW Polo from Frontier Autoworld Gurgaon in March, 2011. I have driven the car for nearly 26,000 kms and it recently jumped a speedbreaker due to which the oil chamber was hit and the engine oil splurged on the floor. Due to which the car wouldn't start not that we attempted for the fear of engine being damaged given that its a diesel vehicle.

Although I was mad about the ground clearance of the car as none of the cars I have driven to this day in the city have given me this pain. Neverthless we called upon a tow away truck and moved it to the Frontier Autoworld service station in Gurgaon, sector 52A. During our converstaion with the Advisor at the dealership her affirmed that the company has neglected the ground clearance and is built for german roads. I gave the car for them to replace the oil chamber which was being covered by the Insurance company (ICICI Lombard).

I was informed that the car will be ready for pickup in 2 days. On the day of delivery I was notified by the advisor whom I contacted in the morning of 05th Sep, 2012 at 11:30 am that the chamber has been replaced however the oil is still leaking from somewhere when they start the engine. He told me to wait since the mechanics were working on it and asked me to ring back in a while which I did in the afternoon by 14:00 hrs and his phone was switched off. Much to my dismay I rang the landline number and was informed that the advisor dealing with my car was on a weekly off and was asked to get in touch with Bhupinder regarding the status of my car.



Bhupinder once spoken to also asked me to wait 20 minutes and that he would call back with the status of the car. He did call back and informed me that the car was damaged and the engine needs to be looked at and repaired which would involve the cost that your insurance company wouldnot cover. I have been discussing this matter with the service center and the insurance company and none of them are willing to take the responsibility of what has happened to my car.



This clearly seems to be a fault of the VW ground clearance design of the car Polo and also please note that the car was not in the running condition when this happened so there is no way that the engine was damaged due to the running of the car post the incident. Please revert what can be done to bail m out of this situation as I am planning to file a case in the consumer court against the company and the dealership.

Please note that no indication lights went on to notify the customer of the possible problem with car. Which is another manufacturing fault of the car or has been completely overlooked.





Would appreciate a prompt response on the same. My lawyer will be sending a notice to your dealership in Delhi in case there is no revert in 48 hours