[Resolved]  Volkswagen Polo — service

Address: Tiruvallur, Tamil Nadu

Sir,

I have purchased the above numbered Volkswagen polo from M/s Abra Motors during October 2011. In the month of November, the vehicle met with an accident and the same was given at your workshop on 7th Nov ember 2011 for accident insurance claim. The due date for delivering the vehicle was mentioned as 20th November 2011, the after repeated enquires the same was given delivery on 21.11.2011.



Mr.Murugan of your workshop told me to go to ambatture workshop for taking delivery around 4 p.m. on 21.11.2011 and I checked up with your accounts department about the amount to be paid. They said that Rs.18825/- processed by Insurance Company, the balance of Rs.2126 to be paid by me. After reaching your ambattur work shop, the front reception lady told me to sit for 10 minutes, but it went up to 30 minutes to approach the person. Your sales manager at that office asked me several questions and narrated at the they have not received the information about insurance amount processed by insurance company. I showed the SMS received by me. So far I do not know the bill for the amount which your people received from



In spite of that I was made to site another half an hour to take delivery. The WOST TO SAY IS THAT THE REPAIR AND DENTING WAS NOT DONE PROPERLY. THE PAINT IS NOT CLEAR. DENTING IS CLEARLY VISIBLE. IT IS NOT UPTO THE STANDARD OF YOUR 5 STAR RATING MAINTENANCE AS PROJECTED BY YOUR COMPANY. YOU CAN NOMINATE A SENIOR AND TECHNICAL PERSON TO CHECK MY VEHICLE TO FIND OUT WHAT I AM TELLING IS CORRECT OR WRONG. MY HOUSE LESS THAN ONE K.M. FROM YOUR SHOW ROOM AT ANNA NAGAR.



I am writing this mail to take necessary action. I thought before I take up with Volkswagen car company, better to inform you. Your maintenance is worst though the CAR is good