[Resolved]  Volkswagen Polo Tdi — Noisy power steering

Address: Lucknow, Uttar Pradesh

Dear Sir,
This is to inform you that on 19.10.2011 I purchased Volkswagen Polo TDI from M/s Viraj Distributors,Lucknow. On 20.10.2011 I noticed a humming sound from the power steering while turning and even in stationery condition. I immediately contacted the dealership, there I was sent to their workshop, where I was told that this sound is from front shocker as the shocker bearing has gone dry.
I asked them how could you deliver a vehicle to the customer without pre delivery inspection (PDI). Workshop in-charge told me that PDI is done through computer not by test drive, hence we could not detect the fault. I then requested for a replacement of vehicle as it was bought few hours before the complaint was made but the answer was no.
Workshop has registered a complaint and since they do not have the said part, it will be replaced when their stock will arrive.
My request to you is please let me know how my complaint will be redressed as the no one from the dealership has even bothered to listen my apathy.
My Details are as follows :
Veh is in the name of : Sobita Service Station,87 Jagat Narain Road,Lucknow
owner: Prayag Naresh Agarwal
Volkswagen Polo TDI , Viraj Distributors,Lucknow
Mobile No.[protected]