[Resolved] Volkswagen Vento — Intolerable delay in delivery of Vento and unresponsive acts for customer complaints

neelamprabhu

from Bengaluru, Karnataka

Jan 15, 2011

Address: Pune, Maharashtra

Dear Sir,

I have booked Volkswagen Vento on 11th September 2010 by paying INR. 75000/- as booking amount.
It was committed while booking that car would get delivered by 15th November 2010.
I have no communication so far from dealer [Vidyut Motors, Pune] or company about this delay.
I am following up with sales executive and get a new commitment of fortnight date.
Meanwhile, I had launched a complaint with VM customer care on 18th December 2010, but un-fortunately, up on three follows from them, I did not have any call [or resolution] from dealer or company.
Today, dealer has committed a new date, i.e. 15th February 2011, which is hard to believe, considering past experiences.
I am quite disappointed as neither dealer nor company is bothered to address customer grievances.
This is my last attempt to seek any resolution from company.
Do not be surprised if I change my mind to go for any other competitive car.
Booking and complaint details are as follows:
VW Vento
Dealer: [Vidyut Motors, Pune]
Receipt no – 4497,
Key No – 1653
VM customer care complaint no – CAL 4049, dated 18th December 2010
Looking forward for actions from you.

Regards,
Parshuram D. Mandalik

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dasari Sridhar

from Hyderabad, Telangana

Jan 19, 2011

Dear Sir,

I bought a Vento almost 2 months back and from last few weeks, I feel a weird sound when the front wheel thru a pot hole or a hump. When I took it to the service station, I noticed that the alloy wheel was bent from inside a little. What was surprising was neither there was a scratch on the chasis or to the Tyre.

They claim that the mistake is from our side. India is full of potholes and humps. I have driven few cars and I drive the same way which I drive the Vento. None of the vehicles gave a similar problem.

The same problem has come to one of our known people in Hyderabad. Is it a manufacturing defect or our own?

Need inputs.

Rgds
Sridhar

Bhavesh Panchal

from Mumbai, Maharashtra

Sep 12, 2011

Dear sir,

We had purchase your VOLKSWAGAN VENTO IN LAST MONTH dated[protected], Today we are facing serious defects in my vehicle, Steering Fail while driveling, I have difficult to run the car, please take necessary action. The details are as below:

Dealer : - Globle Gallarie Motors Pvt. Ltd.
Yogesh Compound, Opp Durgesh Park
Kalher, Tel- Bhiewandi, Dist- Thane

Batch : WVWG1160XBT082667
Chassis No. : WVWG1160XBT082667
Eng. No. : CLN 165721

Regards

Bhavesh V Panchal
[protected]

aksha68

from Mumbai, Maharashtra

Nov 19, 2011

Respected sir :- niraj garg

Sub :- booking amount refund.

I Jyoti R Sharma have booked vento in Ur authorized dealer ship Global Galleria Motors Pvt. Ltd. due to that have paid 50, 000/- cheque no002529 rec pit no 6655 bk date :-15/10/2011 advance booking amount. so some of my family problem i had cancelled the booking and while refunding my booking amount they told that they charge 5000/- cancellation charges did you got such practices. i am the managing Dr of Akshay Suzuki we didn't get such practices. did you get such practices in your company .still their is no reply from they side so pls look into the matter urgently and refund my booking amount to me.i am unsatisfied with dealer.waiting for Ur reply.

regards.

(Jyoti R Sharma)
mobi no:- [protected].

nikhilasopa

from Pune, Maharashtra

Apr 29, 2012

The most unfriendly customer experience. Visited Akshay Automobiles at Malad(W) to book a Suzuki Swish. Wanted to talk to Jyoti Sharma, MD. She refused to meet me inspite of she being in her cabin. Inspite of several requests, she told her staff, I dont have time. I went to the extent that if she can meet me, I can book the scooter but was told to office person Ramchand that she does not have any time. The entire sales staff right from Sales Manager to Sales people were extremely rude. WILL NEVER BUY ANY SUZUKI PRODUCT. This word of mouth will go EVERYWHERE to all my friends and relatives. Now planning to buy ACTIVA instead. SUZUKI, AKSHAY AUTOMOBILES you are the most unfriendly dealer I have ever experienced.