[Resolved]  Volkswagen Vento — REPLACEMENT

Address: Bangalore, Karnataka

I had purchased a LMV Car - Volkswagen Vento 1.6 CR(MT)/-Highlin, bearing Registration No. KA 01 MH 1053, Candy White Colour, Engine No. CLN163061, Chassis No. WVWE11608BT065809, Saloon Body, on 29.06.2011 and got the vehicle registered on 23.08.2011 at Koramangala RTO Office, Bangalore, that the First Service of the Volkswagen Vento was done at 15,000 kms, after using the vehicle for 24,500 kms there was a problem with the ignition light and thereafter I had complained the same to the Service centre on 11.08.2012 and the said complaint was rectified and the vehicle was delivered back on 14.08.2012 in good condition and on the same day of the delivery there was a big noise from the engine room and had approached the Second of you to rectify the said complaint and after taking an appointment had delivered the vehicle to the Service centre to rectify the said complaint on 16.08.2012. On 21.08.2012 the Vehicle was delivered after rectifying the said complaint and has promised that the engine room noise/ complaint has been rectified. on 24.08.2012 again there was a big noise from the Engine Room along with an enormous smoke from the silencer and the fuel efficiency of the vehicle has been dropped drastically within a period of One year from the date of purchase of the vehicle, and i am not in a position to use the vehicle any more. that after a long telephonic conversation with Mr. Allwyn, General Manager of the Service centre at magrath road had taken an appointment for delivery of the vehicle to rectify the above said deficiencies of the vehicle. Accordingly the vehicle was delivered to me on 24.08.2012 at 11.30 a.m. and you had promised to deliver the vehicle to me on 27.08.2012. And again i called that Mr. Madhu, Service Advisor of the service centre on 27.08.2012. Mr. Madhu was not in a position to give a suitable reply to me. Subsequently i had a great telephonic conversation with Mr. Ranjith who is a manager of the Service centre, whereas Mr. Ranjith was not in a position to give a proper reply to queries of mine. Thereafter i had again made a telephonic call to Mr. Kumar on 29.08.2012 to know about the status of the vehicle of mine. Whereas Mr. Kumar was very rude and arrogant and has no patience at all while speaking to me. whenever i call the service centre, they are even bothered to attend the land line calls and also the service advisors are refusing to receive the calls. whenever i call the customer care the receptionist by name Monica states that the system itself is not working and she was not in a position to check the status of my vehicle. This is the kind of service given to me which is very bad in nature. i had purchased the Vehicle from your showroom after having a great amount of trust in a german based company like Volkswagen. At the time of the purchase of vehicle by me you had promised that i shall enjoy a good kind of service from you. But within a period of One year the Vehicle is in a very bad condition and i am upset with the kind of behavior of the staff of the service centre. that the service is very poor and not attentive to the customers. Whereas i have lost confidence with the volkswagen and the service centre also and i am upset with the service. The Customer Service is very negative and there is no positive response from the Service centre when it is through telephonic or verbal. i have suffered a great loss by using a Rent a Car for a period of 10 days for which the Service centre and the staff shall be held liable and you must compensate the loss suffered by me. i want the service centre to retain the vehicle i am no more interested to use the vehicle and the service centre is not in a position to find out or rectify the above mentioned complaints of the vehicle belonging to me. hence the volkswagen company is called upon to replace me with a new vehicle at no cost or refund me the amount.