| Address: Hyderabad, Andhra Pradesh |
I have a VW Passat (engine no. – WVWM083C89A000244, Registration No. – AP 10 AT 101)
My car had a manufacturing defect (as admitted by Volkswagen) and so the connecting rod in the engine block broke into pieces. The car stopped while commuting on a highway putting the lives of my family and me in danger as truck just about missed our car by a few inches. The car was taken away by the workshop after 5-6 hours o[censored]s waiting there, still recovering from the trauma just suffered from the unforeseen malfunction.
Having explained the almost miraculous escape we had from a life threatening accident by a just few inches due the carelessness of the company I presumed that the Volkswagen would respond to it with priority; but; to my surprise even after about 2 weeks of reporting the incident I didn’t even get a call from someone responsible enough to handle this. Such is the competence of Volkswagen.
After many weeks of chasing them, they finally offered me a new engine, while I kept insisting that there might me other defected parts too and also that a new engine might not work well with the rest of the parts being 52,000 km old. They kept saying that nothing would go wrong as it’s just about a year old. I even offered to buy the 2011 Passat by paying the difference from the company depreciated value of my existing car, they would not agree to this either!
Having been left with no choice, I was returned my car with a new engine. It’s been 2 weeks since and there has not been a single day that I have not had problems with the car.
- The low coolant light glows every 2 days
- The suspension makes all sorts of sounds
- The AC vents makes all sort of noises
- I have to keep making trips of the service station
- I have no idea when a part of the car might give up
For a car worth Rs. 28 lakh, the brand is extremely incompetent of handling the after sales service for a car of this segment. I can only sympathize with other customers of Volkswagen who own any of their products.
I would also request anyone having cars with engine number in the same series to be aware of a similar defect in the car.
I would like to bring this to the management of Volkswagen to review their service operations in India.
International Management: Prof. Dr. rer. nat. Martin Winterkorn, Dr. rer. pol. h. c. Francisco Javier Garcia Sanz, Prof. Dr. rer. pol. Jochem Heizmann, Christian Klingler, Dr.-Ing. E. h. Michael Macht, Dr. rer. pol. Horst Neumann, Hans Dieter Pötsch, Rupert Stadler
India Management: Dr. John Chacko, Mr. K. K. Swamy, Mr. Maik Stephan, Hans-Jaochim Rothenpieler, Frank Tuch
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