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Cox & Kings India Complaints & Reviews

www.coxandkings.com
3.6
Updated: Oct 5, 2022
Complaints 380
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268
Unresolved
112
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0
Misleading customers
1
non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019
0
unable to book a tour - paid the booking amount. no response from the travel advisor

Cox & Kings India reviews & complaints page 6

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P
Prerna Sikdar
from Kolkata, West Bengal
Dec 14, 2018
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tour cancelled just 15 days before the scheduled date

Address: Kolkata, West Bengal

I had booked for thailand malaysia singapore trip scheduled on 29th dec 2018, and these people informed me about the cancellation of the trip just 15 days prior to the scheduled date. Is it a regular practice for this company, 200 yr old that too. The entire money 4 lakhs for 4 people have been taken, passports taken (Not yet given back to us) and informed us just by a short mail on 13th dec, 2018. I want immediate response by mail or whatever....
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M
Manish Gulyani
from Jamnagar, Gujarat
Dec 6, 2018
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advance payment for tour booking

Address: Mumbai City, Maharashtra

The company had asked for advance payment of rs.14000 for booking of our tour package. After making payment we asked for confirmation of our booking but they did not provide us. As it was getting late for us to wait we asked for our refund as we booked somewhere else. Instead of refunding our amount they said they will sue us for the rest of the amount. A guy named suraj was there with whom we had this conversation. We have attached a screenshot...
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R
Rupa Sinha
from Mumbai, Maharashtra
Dec 4, 2018
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booking id - 1031276- not getting any response

We have booked the instant mauritius package from andheri, maharashtra cox and kings office through online and paid 40k as token money.
From the booking no single communication we have received from the executive, each time we have called upon and gone through the long process and assured us we will get a call for the rest of the process, or ' they are having lunch/ not in the seat/ is on leave/ busy with another call' - these types...
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J
JAY PRAKASH GANERIWLA
from Ranaghat, West Bengal
Dec 1, 2018
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my australian wonders tour cancelled after taking full payment

Address: 713358

I booked australian wonders tour booking ref :- 1046986 on 26.10.2016 for travel date of 25.11.2016 after making full payment. One day prior to my travel i got a mail from mr vedag chahad of cox and kings that my booking got cancelled and 100 % cancellation charges on me. The reason for cancellation they gave me that visa did not arrive. As providing visa to me on time was responsibility of cox and kings. I am sending them several mails but...
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D
dineeshh
from Surat, Gujarat
Nov 27, 2018
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booking id: 1050614 regarding refund

Address: Mumbai City, Maharashtra, 400059
Website: www.coxandkings.com

As i had book package for hongkong and macau, on 18th november we went to ocean park first of all driver came late to pick and he did't wait for our arrival and went without taking us and for reaching hotel back we have to hire taxi for which we paid fare of hkg $ 300 means rs.2800/- and we informed cox and kings coordinator mr. Tejpratap vishwakarma vaman center, mumbai office but he behaved like dictator and did't give any response and...
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M
Monish K Kadakia
from Mumbai, Maharashtra
Nov 26, 2018
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atrocious & horrible food served on trip

Address: Mumbai City, Maharashtra, 400007

This mail is to share feedback for the egypt trip that we had made through cox and kings mumbai for a party of 4 travelling together. We were very happy with the tour guides mohammad atif (Teefa) in cairo and mahmoud in cruise boat and luxor. They were extremely polite, helpful, smart and kind hearted and their knowledge on egypt is highly commendable.

We were also very happy with the accomodations provided at ramses hilton...
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R
Ruchirmrg
Nov 19, 2018
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I'm being cheated

Address: New Delhi, Delhi, 201010

Hi!
I booked flights with cox and kings delhi booking, id's 1046388 & 1046398.
Within hours of my booking i asked them to cancel the booking due to some un avoidable circumstances, as per the government law, you can cancel your booking within 24 hours without a fee, still i'm not getting my refund,
Kindly process the full refund for this booking and maintain the trust i have on cox and kings for years now,
br...
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C
Chetan33144
from Delhi, Delhi
Nov 19, 2018
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wrongly charged per person fee for my singapore trip

Address: 110070

We have taken this trip from amit mahajan[protected] unit no - 26, 2nd floor, vasant square mall, vasant kunj new delhi -110070
In my family we are two adult and two kinds less than 12 years but he has charged all four person as adult the hotel he has arrange the boss was pathetic and there staff has stolen my $100 from our room at the time of cleaning.
I feel cheated in this transaction with your company and decided not to...
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G
guptavineet82
from Bhiwadi, Rajasthan
Nov 16, 2018
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omg offer not received till yet

Address: New Delhi, Delhi, 110027

HI ALL,

THIS IS AGAINST OUR BOOKING NO 934334 DT 24/03/2018, UNDER OMG OFFER FOR OUR TOUR PACKAGE -- THE BEST OF SCHENGEN DT 06/06/2018.

WHILE BOOKING THE TOUR WITH ESPECIALLY MR RAJNEESH AND MRS RITIKA SHARMA, YOU HAVE LURED US WITH AN "OMG OFFER" AT YOUR CARNIVAL AT SHANGRILA HOTEL WHILE TAKING THE BOOKING, WHICH YOU HAVE ASSURED US THAT WE WILL BE AVAILING THE BENEFITS OF OMG OFFER BY 30/04/2018.
br...
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K
kamalkishore_in
from Gurgaon, Haryana
Nov 12, 2018
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feeling cheated by cox and kings

Address: New Delhi, Delhi, 110066

I have been planning to us tour with my family in the month of november, 2018, so i contacted many tour and travel company.

Although i have received a quotation at the higher price from cox and kings as compared to other travel agencies, i prefer this company so that i rest assured for the services as i was travelling with my family.

My tour was of around rs. 10, 00, 000/- and i paid rs. 8, 00, 000/- in advance....
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S
sanjoy_dhar
from Kolkata, West Bengal
Nov 10, 2018
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enchanting europe tour, durga puja series 2018

Address: Kolkata, West Bengal, 700074

Although itinerary includes a visit inside historical colosseum in rome, we were denied the opportunity on the excuse of nonavailability of tickets due to overcrowding in spite of booking the tour so much earlier. This is a life time opportunity. It would not return again. So i could hope that you should realise the pain and take suitable action to redress the grievance. Ticket price although included in the tour price was not returned. br...
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S
Sandip Vora
from Mumbai, Maharashtra
Oct 30, 2018
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australia tour of sandip vora family

Address: Mumbai City, Maharashtra, 400067
Website: www.coxandkings.com

30.10.2018

To, taher nakara / amina rathod / tahzeeb thakrawala

Hello,

This is totally wrong and unethical.
Till now it is 10:45 pm
Date 30.10.2018
Not received our programme tour,. Itinery, vouchers, hotel pick up and drop, hotel vouchers stay.
Only three days left
31 st october
1 st november
2 nd november

We 4 of sandip...
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J
Jateen Khetani
from Mumbai, Maharashtra
Oct 30, 2018
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worst management system

Address: 400067
Website: www.coxandkings.com

Cox and kings office address:
Shop no 11, eden garden opposite sachin tendulkar gymkhana ground, mahavir nagar, kandivali west, mumbai, maharashtra 400067

Worst management system
Very bad branch staff specially mr. Nishant & ms. Deepa singh
Lack of communication with customer
Cheating/fraud with itinerary & package
Worst experience ever with traveler
Lack of followship with customer...
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M
maroli
from Bengaluru, Karnataka
Oct 18, 2018
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useless exercise.

Address: 560052
Website: Indian consumer complaints forum

There is no use sending a Complaint to Cox & KIngs. - to start with they will call it "feed-back" !

There will not be any response. If you persist and followup, then due to compulsions, some kind of response with flowery words and assurances will be sent.

I complained, after one month non-response, reached the Company's "Quality Head", repeatedly followed up and finally got a response, which they have treated...
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S
Sanjib Sengupta
from Gobardanga, West Bengal
Oct 9, 2018
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11 days europe on budget group tour from cox & kings period 28-05-2018 to 07-06-2018

Address: 201301
Website: www.coxandkings.com

Booking id - 951749
It was informed by the cox and kings (Hereinafter called as c & k) delhi office at connaught place that hub of the tour is kolkata.in spite of repeated inquiry total number of tour participants was not revealed. After joining the tour came to know the number of participants as 26. Out of these 26 participants the couple mr. & mrs banerjee is septuagenarian/octogenarian, one lady having problem of walking and climbing...
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K
Kadamtala
from Kolkata, West Bengal
Sep 26, 2018
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I am complaining about loss of baggage

Address: 734010

I mrs lata subba w/o col tb subba, retd lost my baggage ie one yellow colour, vip suitcase while travelling to singapur by air asia flt no qz 511 on 19 dec 2017 on a package tour of cox & kings. After arriving at singapur chengi air port, i have lodged a written complaint with the sats baggage services vide report ao1668ft on 19 dec2017 at about 1630 hrs.
The loss of baggage was also reported to the tour manager of cox & kings accompanying...
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Z
Zayd Shaikh
from Pune, Maharashtra
Sep 25, 2018
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worst service

Hi,

This is zaid shaikh here from goa. Today i went to cox and kings at margaon goa which is located near ktc bus stand for money exchange. I spoke to the receptionist regarding £25 for the exchange in indian rupees and he gave me exchange rate and all that but his owner was not available at that moment for this formalities so they made me wait for half an hour because he was outside after word with owner by the receptionist....
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K
Kimaya Shastri
from Mumbai, Maharashtra
Sep 22, 2018
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refund for cancellation still not received

Address: 421501
Website: Cox and Kings

Due to an error on the website of cox and kings, the package that we booked was not available at the price displayed on the website. Hence we asked for cancellation of the booking and refund of the booking amount of rs. 14, 114/-

We have been coordinating back and forth with the representative mr. Moinuddin but we have not received the refund, or a timeline by when the same will be processed.

This is sheer negligence...
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S
Shilpa Mattikalli
from Bengaluru, Karnataka
Sep 20, 2018
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we were cheated by cox and kings for international europe trip

Website: Coxandkings

Oct /european raphsody - winter 7n8d ex - bangalore // enq id : 2761812 // booking id - 1035889

Above s the details of our booking i’d and enquiry i’d

We had booked for european raphsody package which was scheduled on october 17th

The sales person sachitanand chauhan has told while booking that visa is possible by that time

There was no enough time reserved to consider the time...
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Arif varaliya
from Mumbai, Maharashtra
Sep 17, 2018
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customized with tailormade flexi package 326000

Address: 400052

All cordination on call and by email after is not getting acceptable refunds customer care center mr -mihir gotla & head of lady mrs narmada mutthu she was told go counsumer court filed case agains company i booked customized tour on 13 december 2017 in mumbai andheri east branch coxand kings tourand travels company flexihol tailor madecustomized package with all services like hotel with breakfast and transfer viaRail city to other city &transportation...
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