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Cox & Kings India Complaints & Reviews

www.coxandkings.com
3.6
Updated: Oct 5, 2022
Complaints 380
Resolved
268
Unresolved
112
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0
Misleading customers
1
non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019
0
unable to book a tour - paid the booking amount. no response from the travel advisor

Cox & Kings India reviews & complaints page 8

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A
Aadrisha Gautam
from Noida, Uttar Pradesh
Jul 9, 2018
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mental and emotional harassment in a foreign country

Address: New Delhi, Delhi, 110008
Website: www.coxandkings.com

Respected Sir/Madam

We took the glimpse of Europe Tour with this highly renowned tour and travel company ie. Cox And Kings. Our trip was going on a satisfactory note until the talk of our free day began..
we were informed by our tour manager that on our free day we were supposed check out of our hotel at 7 am in the morning which was not at all mentioned in the itinerary at all, and told us to look out for ourselves...
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H
himanshujindal87
from Thanesar, Haryana
Jul 8, 2018
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wrong commitment, poor service

Address: New Delhi, Delhi
Website: www.coxandkings.com

I have booked Extravagent Europe trip along with my brother family with cox and king, delhi departure from 5 june 2018. It was 15 days and 14 night trip and we were 5 people, paid 280000 each .
We were harassed by poor services from very first day. As promised according to trip document, We were supposed to have Orientation tour and ride on the london eye on first day, but insisted we reached london at night because of flights booked...
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P
Phillip977
Jul 5, 2018
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refund of tour on palace on wheels and refund due to air india fault.

Address: Gurgaon, Haryana, 122016

Booking Ref: No. F18015064UK227MAG.
CLIENTS: Mr. Phillip Patton and Mrs. Marilyn Sleep
The Palace on Wheels train was not the one as advertised in their brochure, as being yellow and red. The train used was taken/purchased from old stock because their advertised train failed the safety test. Palace on Wheels management who were on the train confirmed the change due to no other stock being available. Misrepresentation train use...
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S
Shyne Castle
from Konganapuram, Tamil Nadu
Jul 2, 2018
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payment not settled

Address: Chennai, Tamil Nadu, 629003

I have booked a tour to europe and paid a initial advance of rs.3000.00. After this your representative called me that your tour have been arranged fro april month so if you pay rs.40000.00 as advance then we will arrange the tour. I have sent my passport and documents and along with rs.40000 and other supporting documents during february 2018. But during april your representative told that you are single traveler, so we are unable to arrange...
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A
Arif varaliya
from Mumbai, Maharashtra
Jun 27, 2018
Resolved
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canada flexihol tour packages 01 may 2018 i

Address: Mumbai City, Maharashtra, 400008
Website: Www explore impex pvt ltd

I booked canada tour holiday package326000₹ but when customer gose that time thay not provided properly services likel hotel breakfast transfer & transportation promised places not visited cab services done thay not provided canada all time international all to local agent & company no call but responce before booking time all is itarnary is good after tour all payment recived after all is change without inform not before depture not to...
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K
k_mohan2
from Jamshedpur, Jharkhand
Jun 27, 2018
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marvels of europe tour package -2108

I had gone to europe along with my family from 28th may'18 to 4th june'18 through cox & kings package - marvels of europe. All the group members had a bitter experience with the services of cox & kings. I would never recommend anyone to opt any package of cox & kings. I am giving below some of the major issues that we faced:

1. Communication from cox & kings - very poor. The flight tickets, hotel booking information and other...
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D
Dinesh rall
from Zira, Punjab
Jun 26, 2018
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regarding our passports and money.

Address: Ludhiana, Punjab, 141001

To senior head. Cox and kings. Respected sir/mam my name is dinesh kumar from ludhiana. Last year me and my family travelled with you to australia. This year also we planned to spend our vaccations but the lady sitting at ludhiana branch named deepti bajaj dont know how to talk and she is not returning our passports and money. So we want our pasdports and money back. So please resolve our problem....
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M
Mita Charoria
from Delhi, Delhi
Jun 25, 2018
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false commitment and over charged for that

Address: New Delhi, Delhi, 110017
Website: Cox and kings india

Cox and kings india company one of kind there sales people committed something, there operations people will provide you something else and your tour manger tell you the truth once you reach to your destination.you feel helpless, cheated, betrayal. It happened with me I am Mita Upadhyay wife of Maneesh Kumar upadhyay. We went to Europe trip(marvels of Europe) on 11 June 2018 . Our package was started from 1, 09, 000 and then we added optional...
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J
Jiban Baruah
from Kolkata, West Bengal
Jun 25, 2018
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poor condition hotels and meals

Address: Mumbai City, Maharashtra
Website: cox and Kings

1. We booked a tour from cox and kings american bonnanza, summer, 2018 and completed on 14 june, 2018.
At the time of booking the tour we had seen that hotels shown in website of cox and kings for the above tour were very good, but at the last moment of the tour, they changed the hotels and booked very poor quality hotels in some places i. E. Specially at the last destination, los angeles (Pic of room's curtain attached). Everyone...
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V
vikas_77
from Delhi, Delhi
Jun 22, 2018
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very poor response during the tour mishaps

Address: New Delhi, Delhi, 110017

To,
The directors/senior heads,
Cox & kings travel company,
India.
Dear sir/madam,
I had booked a tour of singapore and malaysia (From 28th may 2018 to 3rd june 2018) from cox & kings' new delhi, saket (Mgf metropolitan mall) branch and the concerned persons handling my booking were ritika aggarwal (From this branch) and rahul (From the cannaught place branch - i suppose) - (The pdf format copies...
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P
Prateush Sharma
from Pune, Maharashtra
Jun 22, 2018
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file no 933540

Address: 122003
Website: www.coxandkings.com

I was scheduled to travel in june but i was told that the money has not been received. I accordingly forwarded the transaction reference number. I was again told that the money against this reference has not been received. I also forwarded the bank statement which was once again not accepted. Now i have a got a confirmation from the bank that the money has been transferred to cox and kings. I forwarded the same but i was told to sign booking...
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A
Anjali Neeraj
from Gurgaon, Haryana
Jun 20, 2018
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poor services and unethical behaviour

Address: New Delhi, Delhi

We booked a 13 days / 12 nights confirmed departure for 6 june 2018 tour with cox & kings india - delhi cp branch

After complete payment and all formalities.
They have changed the tour to a different itinerary and places

After asking 100 times about hotels they assured same hotels will be provided but none was same or even similar in rating
There was no mention of place milan in initial itinerary...
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N
Namitajain
from New Delhi, Delhi
Jun 13, 2018
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refund issue

Address: New Delhi, Delhi
Website: www.coxandkings.com

I have been continuously following up with the cox and kings team for my refund of the booking amount of 1.5 lacs since last month, both telephonically, on whatsapp and mails.
I haven't received any reply from their side. Firstly they have accepted my payment to book 1st july tour (Without any confirmation) on 16th of may. Nobody follows up for visa till a fortnight. Finally on 31st may i get to know that these guys are overbooked...
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0scorpion0
Jun 11, 2018
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customer support at its worst...

Website: www.coxandkings.com

I recently tried cox & kings in goa for a tour pack to egypt. (I'm an nri, so my travel companion in goa coordinated with them) at the start, the branch staff's response was good & they verbally provided most of the info we needed. However, when he asked them to send it via email — for the record — the 'good' abruptly ended. No email ever came, and when my friend called them they claimed it had been sent already & that they'd ask their...
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V
Vanithabarathi barathi
from Chennai, Tamil Nadu
Jun 6, 2018
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money is not refunded by last 20 days

Address: Kanchipuram, Tamil Nadu

I booked at all India tour package at Kerala on 19.5.18 and I will through online and the online payment of 35000. But they didn't have arrangements till last minutes... They told my company having funds problem so tour planning not arranged, will refund ur amount... But till date we r not refund...Daily make a cal to him but they didn't attend d cal. Finally we get fear they are cheating and fraud... We are soo upset .please make any actions...
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R
Rishi009
from Udaipur, Rajasthan
Jun 4, 2018
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super saver ladakh package

Address: Mumbai City, Maharashtra, 301001
Website: Coxandkings travel

I have booked supersaver laddakh package for 7n8d with flights, meals, stay, sightseeing ex and to delhi for 13th june2018 departure and back on 20th june2018. They have taken advance 3000/-rs perhead (For 6 people), total 18000/- rs and given me confirmation mail. As days passes they started to pressurise me to increase cost they have given or change dates giving me some different reason all the time. Finally now they said either take back...
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S
sanjiv2118
from Visnagar, Gujarat
May 30, 2018
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extra charge and poor service

Booking id: 933331
We travelled through cox and kings to thailand, malaysia and singapore under the package named all of far east from 14th may to 23rd may 2018 which we booked online from website. It was a horrible trip and management by cox and kings' managers were pathetic. Not only during the tour but while booking also we faced cheating from their side. Earlier, we were informed that surcharge will be excluded which made our package...
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M
Mittal Sunil Kumar
from Noida, Uttar Pradesh
May 30, 2018
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worst ever tour experience to europe

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

We booked european glimpse tour 9n/10d from 18/5/18 to 28/5/18 from sector 18 noida branch. The worst ever tour we had in life and advise general public never to traver with cox & kings in life.

When we reached paris at 11.00 pm on 18/5/18, tour operator mr. Girish dayma was not there. After travelling 14 hours, entire group had to manage rooms at their end. We were not aware of the next morning schedule. Tour operator mr....
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R
Ramit Batra
from Pilibhit, Uttar Pradesh
May 30, 2018
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unethical behaviour - confirmed itinerary date & plan changed

Address: New Delhi, Delhi, 110024
Website: www.coxandkings.com

We booked a 13 days / 12 nights confirmed departure for 6 june 2018 tour with cox & kings india - faridabad branch with mr. Ashok & mayank.

After complete payment and all formalities.
They have changed the tour to a different itinerary and date.

Despite several levels of discussions and only going ahead with a plan which was 'confirmed departure' at a 'confirmed date' did we ask them to proceed, and despite...
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A
Appurva Bafana
from Nashik, Maharashtra
May 29, 2018
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bad management of the tour

There was no proper management in the tour and that’s why we missed lots of things because of them and even paid extra fine because they didn’t make aware of this things. I would not recommend any person to go through cox and king and look at the condition of hotel they offered us in the video but i am unable to upload because of format #worsttripeverhad...
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