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Cox & Kings India Complaints & Reviews

www.coxandkings.com
3.6
Updated: Oct 5, 2022
Complaints 380
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268
Unresolved
112
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0
Misleading customers
1
non takeoff of our tour - egyptian wonders durga puja series 2019// departure date 15 october 2019
0
unable to book a tour - paid the booking amount. no response from the travel advisor

Cox & Kings India reviews & complaints page 4

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R
rajeshtanisha123
from Mumbai, Maharashtra
May 25, 2019
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unable to get satisfactory response on your booking id 1093662

We have booked holiday through cox and king's

Magical ladakh with air 7n/8d
[protected] to[protected]
Booking i'd 1093662

We have made full payment but still not received any details regarding status of our travel, air tickets, contact details, hotel vouchers.

It's only 2 days left.. We have to fly to leh fro mumbai on tuesday[protected] @ 4 am.

But, still not received...
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Sunil Kumar Magon
from Malegaon, Maharashtra
May 21, 2019
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instant russia 2405 bkg id 1092083

Address: Cox And Kings, Ahmedabad, Gujarat

Booked the above tour at ahmedabad on 18th april' 19.

We were told by email that we shall get our passports & visas by 13th or 14th of may.

Now, we have to leave ahmedabad on 23rd may to board flight on 24th may from mumbai to russia.

It is 10. 30 pm of 22nd may and so far our passports & visa etc have not been delivered to us at ahmedabad.

No one is bothered at cox and kings.br...
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B
boonsume
from Mumbai, Maharashtra
May 20, 2019
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very poor customer service and no response to complaints.

Address: Turner Morisson Building, Kala Ghoda, Fort Mumbai-01, Mumbai City, Maharashtra, 400013

Please see the email sent to cox and kings office at mumbai.. Today is 20 may and still i have not received any response from them.

Mail dated 4 april 2019.

Booking reference — 934012 — enquiry id[protected]

Dear sunil,

Hope this email finds you in good health!

I have a concern (Again) for which i need your assistance.

I received a letter in...
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A
anupamadokeniya
from Kolkata, West Bengal
May 13, 2019
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travel agency

Cox and kings is the worst tour operator out there. I used them recently, and for the first time for a trip, and it was the worst travel decision i have made. Their so called travel advisers are more like telephone operators, who are unable to provide any information or service. They will not give you any assistance or support during a trip, even if that means being stranded somewhere. Their service, food, accommodation are all way below...
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T
Tambaram chennai
from Chennai, Tamil Nadu
May 9, 2019
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regarding refund issue

I had booked a trip to china scheduled from may 17/ 2019 for 8 days duration. Ms. Pavithra n mr. Venkatesh at anna nagar, chennai handled the details. Booking id is 1091339. Amount of rs.6, 65000 was given as cheque on april 11 was cleared on 16 april. Pavithra informed us that the trip got cancelled from their side n the process for refund has been initiated on 22 april, on repeated calls from my side they is no proper response as to when...
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M
madangopal
from Nagpur, Maharashtra
May 7, 2019
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unethical behaviour and poor planning of tour and non responsive attitude prior to start. of tour.

Address: Gera Building ,kalyani nagar,PUNE 411006, 411006

We were a group of sixteen who had booked a trip to Bhutan from PUNE on !st MAY through the COX & KINGS in Kalyani Nagar, PUNE.The payments and bookings were done individually but were booked under the name of two persons without ref to others in the name of Mr Veena Bengale(who is a widow) and Mr Bhupendar Kumar Kempraj .This was done by the office in Kalyani Nagar on their own and names chosen by them without asking though all transactions...
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Shaliny Ravikumar
from Coimbatore, Tamil Nadu
May 6, 2019
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fraud company... never book trips with this group

Address: Chennai, Tamil Nadu

I had booked a europe trip on feb first week... These ppl charged 80000 for booking.. We had paid them already. Due to unavoidable reason we had to cancel the trip. They have charged us lumpsom amt of 34550 just for cancelation.. The cancelation receipt also has not been provided yet. The refund also has not been initiated. Mr. Arun from chennai office was taking care of the issue.. Later on he washed off.. Never attends to our calls. This...
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sanketmohite
from Mumbai, Maharashtra
May 6, 2019
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ill planning in europe tour

Address: Mumbai City, Maharashtra, 400081

I have planned europe tour for my family which is starting 8th may (French swiss medley) but i already got gist of mismanagement and ill planning of my tour. Initially my tour was planned on 9th may 2019 but it was rescheduled to 8th may due to less response. Air tickets were accordingly issue. When i noticed my return tickets, i got ti know that there is 10 hrs of gap between my hotel departure and flight time. When i highlighted this issue...
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A
Aparna Nini
from Gurgaon, Haryana
May 2, 2019
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cox & kings cashback not received.

Address: WZ-244, Inderpuri, New Delhi, Delhi, 110012

We have booked a honeymoon package "marvels of europe" through cox & kings.

They had an offer on hdfc card i. E. 10% cashback if i pay 80, 000 through hdfc card. I have done a transaction of rs. 80, 000/- through my hdfc card on 12/10/2018 and as per your terms and conditions the cashback would reflect in my account after 90 days.
The due date has crossed and i have not received the cashback of rs 8000/- yet.
br...
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A
Aparna Anuj Gupta
from Gurgaon, Haryana
May 2, 2019
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cox & kings india holiday package cashback not received

Address: Inderpuri, New Delhi, Delhi, 110012

We booked a honeymoon package "marvels of europe" through cox & kings.

It was informed to us regarding the offer on hdfc card i. E. 10% cashback if i pay 80, 000 through hdfc card. I have done a transaction of rs. 80, 000/- through my hdfc card on 12/10/2018 and as per your terms and conditions the cashback would reflect in my account after 3 months/90 days.
The deadline for cashback has expired if it is from date of...
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Renjit Lal
from Delhi, Delhi
Apr 29, 2019
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money not refunded even after taking visa and travel protection plan

Bad experience from cox and kings bookings i’d 1065154
Fraud company
Glimpse of cox and kings and the designated tour date was from 1 apr 2019 to 8 apr. I have taken vpp and tpp to seek protection for visa cancellation. Later on i was informed that my tour was rescheduled from 8 ap to 15 apr 2019. With great pain i rescheduled my leave also. But my visa was rejected by embassy and as per vpp i am eligible of refund as per...
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anapurna manmeet
from Gurgaon, Haryana
Apr 27, 2019
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complaining about mis-declaration and cheating

Address: New Delhi, Delhi, 110015

I manmeet singh, have booked my honeymoon package, but im completely unsatisfied with your staff, branch managers etc, because of false commitments, irresponsible and careless attitude.
Following points where im cheated -

1. We have booked the tour for 23/04/19 travel, in lieu of which we have been pressurized to pay all the amount immediately with a statement that your tickets will not be booked if not paid to us...
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SandyTITS
from Mumbai, Maharashtra
Apr 18, 2019
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visa processing department unprofessional and irresponsible staff

Address: New Delhi, Delhi

Hello, we had given 15 passports (front & back copies) along with Air Arabia return tickets, photos & other docs of girls students for UAE visa processing to Mr. Deepak Verma and Mr. Gagan of Cox and King. These girls were going to attend an educational event in Dubai, recommended by their college. While submitting the passports, it was mentioned to Mr. Gagan that 2 of the passports carry "ECR stamp" and "OK to Board clearance" has to be...
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bapusaheb gade
from Pune, Maharashtra
Apr 16, 2019
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bad service

Booked family group tour in february for corbett and nainital wants to go with group tour inspire having number of options for customised tour children wanted group tour so selected 19 april group tour on 12 february while booking they not told that it is difficult to form group taken full charges and before 7 days of departure your mail comes and told that only 4 bookings done group not formed so you hv to go customised as per terms and...
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S
sarohaprashant
from Mainpuri, Uttar Pradesh
Apr 15, 2019
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booking canceled but money not refunded

I booked a tour package for the us for 6 days. The company sales agents sama siji, mohit, ambhuj and others claim to get the visa but they did not even upload the itinerary on my us visa application which results in my visa rejection. The company demanded full payment before my visa was issued and the trip was booked. Nobody answers the phone number provided on the website (Coxandkings.com). After sending 23 emails to them about my money...
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V
vermas1
from Mumbai, Maharashtra
Apr 14, 2019
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no cashback yet

Address: SVS Patels callisto aparttment, 560092

Hi,
I booked a trip to Singapore through Cox and Kings in Oct 2018. i made the payment through HDFC Debit card and they said there's an offer of 10% cashback if i pay 80, 000 in first transaction. i did the payment in co-ordination with Cox and Kings employee. payment was done successfully. everything went smooth.

they said within 90 days my cashback would come but it been more than 150 days and no cashback yet.br...
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Sandhya Somani Malu
from Damoh, Madhya Pradesh
Apr 13, 2019
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complaint

Address: 413512

Hii i sandhya malu from latur.. I planned my singapore trip from cox and kings marol andheri branch... My jet airways is cancelled... And i am trying to call branch for n no. Of times... No one responding and picking up call... Mr. Rajjev and ms nramada are dealing with me and tried contacting them but no response from them... Please help me out... My flight is on 15th april... N it's pick time......
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Drishti Wadhwa
from Noida, Uttar Pradesh
Apr 11, 2019
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booking id 1068258

I booked a packaged for thailand on 28th february. I paid amount of ₹80000, but due to increase in rates of air flights from your side, we had to pay around ₹38400 more to get our flights booked. This rate was not at all good for us so we cancelled the trip and we were told that we will get full refund back but despite being a problem from your side we were charged ₹2400 as our cancellation fees. And even after that it has been8 days...
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Deepak Raman
from Bengaluru, Karnataka
Apr 11, 2019
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not serious at all

I have booked the trip to kailash mansarovar. The trip starts with kathmandu the price is 1.92 lakh for 1 pax in that ticket to kathmandu is not included. They are not providing the details properly so that ticket should be bought on time. They asked me to submit the terms and conditions and then they will initiate all the things and to my surprise they do not respond properly. I will never recommend trip with this operator. They are pathetic....
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Sanket Sangale
from Malegaon, Maharashtra
Apr 4, 2019
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no confirmation on flight tickets and hotel room for maldives after paying 70, 000 inr

Address: 411033

I was called by vijay arora from cox and kings regarding my maldives package. Costing around 1.4lac i made the payment only after getting confirmation of room availability from vijay on 12th march 2019, i paid him 20000 initially and later 50000 inr. From that day itself i have nit received any confirmation from his end. After 100s of attempts of followup from my end, what vijay told me is that the flights have been booked and the backend...
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