[Resolved] Cross Roads — 2 year sow car service

varunchops

from Delhi, Delhi

Jul 18, 2017

Address: New Delhi, Delhi, 122001

Website: www.crossroadshelpline.com

Hi all,
Plz do not buy any policy or services from this company as they are a cheat and duped me and my friends we took 2 car service sow for 4700 rs which included 2 complete car services in 2 yrs with additional gift like car air pump and car care kit which after 20 days also did not reach us

Along with this when 1 of my friend availed their service they came with only 1 guy in a van who insisted to take the vehicle to his local conatct for washing and changed oil and charged 770 rs which where told to us will be free
After we all started calling for refund of our our money no body in their comapny is listening and putting balme on each other
So plz do not buy as after sales service is very bad and no response fro their managers also

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Aug 9, 2021

Complaint marked as Resolved

Cross Roads customer support has been notified about the posted complaint.

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Comments

Crossroads Customer Care

from Pune, Maharashtra

Jul 24, 2017

We would like to offer our deepest apology for the trouble you had to experience with crossroads. This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We are very sorry that this happened to you but rest assured it won’t happen again.
After studying the matter, we found out that the service delay caused due to the high service volume. This is clearly a mistake at our end and we take responsibility for it. We are ready to service your vehicle or refund your money. Kindly let us know the service date you are looking for or simply you want your money back.
Thanks
Team Crossroads